Vice President Operations Manager

Mark S. Larkin, FAHM, SHRM - SCP

** ******* ***** *****

Scarborough, ME 04074

***********@*****.*** Cell: 845-***-****

AREAS OF EXPERTISE-

Benefits Administration

with multiple BCBS, Commercial & Federal Programs including Medicare Supplemental and Advantage Plans

Collaborative Management

with SEIU Labor Union, State regulatory agencies as well as DoD to maintain and or meet new program initiatives

Vendor Management

involving Corporate Wide System Platforms, Life and Disability Insurance, Health, Retirement, and Wellness Programs

Internal Auditing and Quality Systems Management

with successful ISO 9001, AS9100, NCQA, URAC Certifications

System Implementations

for Claims, Customer/Member Services, Medical Management, and Membership & Billing

Health Plan Finance and Risk Management

including a fully at risk DoD

US Family Health Plan

Medical Cost Containment Management

with executive team assigned $5M year-end goals achieved

Provider Contracting & Network Management

resulting in multi-state expansions and enhanced provider engagement

PROFESSIONAL EXPERIENCE

CONFLUENT MEDICAL TECHNOLOGIES, Windham, ME 2013 – Present

Sr. HR Manager

Originally joined Tube Hollows International (THI) as a CRM consultant and subsequently assumed leadership roles in Safety, Quality and Human Resources.

Led HR operations during the acquisition of Tube Hollows International, ensuring seamless integration of corporate policies and processes with minimal disruption to employees.

Directed all aspects of benefits administration, including health plans, retirement programs, worker’s compensation, and wellness initiatives for a multi-state workforce.

Provided ongoing HR support to locations in Maine, Tennessee, and Rhode Island, implementing scalable practices for hybrid and remote work environments.

Partnered with the Finance team to enhance payroll operations and align Workday HRIS functionality with organizational goals.

Played a critical role in talent acquisition and onboarding efforts, successfully integrating new employees during workforce expansion.

Developed and delivered training programs to strengthen compliance with OSHA and workplace safety standards across all sites.

Implemented workplace policies focused on fostering a positive and inclusive culture, prioritizing employee engagement and retention.

Managed relationships with benefits brokers and vendors, ensuring service quality and effective resolution of employee concerns.

Coordinated performance management processes, including annual reviews and employee development plans.

Designed and implemented HR strategies that supported business growth while maintaining compliance with federal and state employment regulations.

Contributed to the successful rollout of Workday modules, including benefits and payroll, ensuring functionality met organizational and employee needs.

Supported workforce planning initiatives by evaluating staffing needs and collaborating with managers to align team structures with business goals.

PAYCHEX, Rochester, NY 2008 – 2010

Consultant / National Health & Benefits Operations Manager

Directed operations for national payroll and human resources division. Charged with improving operational efficiency and developing next major revenue stream.

Expanded revenue by 75% through the introduction of new client-focused health benefit offerings.

Oversaw operations for national payroll and human resources services, ensuring smooth delivery of benefit administration to client organizations.

Scaled operations, increasing staff by 70% to support a 150% growth in client base

Managed large-scale contract negotiations with regional and national health plans to expand client benefits offerings.

Directed staffing and workforce planning to meet operational needs and support organizational growth.

Introduced process improvements to streamline HR operations, enhancing overall service delivery.

Coordinated training programs for HR staff, enabling consistent delivery of remote and in-office HR support.

Acted as a liaison between clients and benefit providers, resolving escalations and maintaining positive relationships.

Developed comprehensive policies to ensure compliance with regulatory standards and client requirements.

Conducted operational audits to identify and address gaps in processes, aligning practices with organizational objectives.

Supported HR teams in developing scalable practices for managing remote workforces and maintaining employee engagement.

Partnered with leadership to define long-term strategies for expanding health and benefits offerings.

Created detailed documentation and training materials for use by both internal teams and client organizations.

Supervised implementation of new benefits programs, ensuring alignment with organizational needs and employee expectations.

MARTIN’S POINT HEALTH CARE, Portland, ME 2002 – 2007

Vice President, Plan Operations

Led health plan division’s operations within multi-focused health care organization during critical growth cycle.

Increased membership by 40%, implementing process improvements to ensure high retention rates.

Achieved annual $3M+ profit margin improvements through cost containment strategies and efficiency upgrades.

Directed HR and operational initiatives for the health plan division, overseeing talent management, employee relations, and benefits administration.

Developed and implemented HR strategies that supported business growth and ensured compliance with organizational policies.

Led workforce planning efforts, ensuring adequate staffing to support expansions into multiple states.

Enhanced employee training programs to align with regulatory requirements and organizational goals.

Established a fraud prevention program to safeguard company assets and improve operational integrity.

Directed the design and rollout of policies to enhance employee satisfaction and engagement across all departments.

Oversaw strategic benefits planning, ensuring high-quality offerings that met employee needs.

Played a key role in contract negotiations, collaborating with providers to establish cost-effective and comprehensive benefits solutions.

Supported leadership in developing organizational budgets, aligning HR strategies with financial objectives.

Implemented processes to streamline benefits enrollment and ensure compliance with regulatory requirements.

Directed efforts to improve employee relations, promoting a culture of collaboration and mutual respect.

Worked with cross-functional teams to identify and address employee development needs, implementing targeted training initiatives.

CONTRACT MANAGEMENT ORGANIZATION, Yonkers, NY 2001 – 2002

Director, Operations – Montefiore Medical Center

Managed Claims and Membership operations covering 125,000 commercial and government program lives.

Saved over $5M by implementing a medical expense initiative focused on operational efficiency.

Managed HR functions for claims and membership operations, focusing on workforce development and policy compliance.

Introduced workforce initiatives aimed at enhancing collaboration between unionized employees and management.

Directed recruitment efforts, ensuring timely hiring and onboarding of qualified professionals.

Established performance management frameworks to support organizational goals and employee development.

Developed training and development programs to address skill gaps and prepare employees for new responsibilities.

Partnered with leadership to establish HR policies that aligned with regulatory requirements and company objectives.

Managed relationships with external vendors to ensure quality service delivery for HR-related functions.

Created streamlined workflows for claims and membership operations, improving overall efficiency.

Coordinated efforts to address employee concerns and foster a positive workplace culture.

Supported leadership in identifying and implementing strategies to improve employee engagement and retention.

Established systems for tracking and reporting employee performance metrics, enabling data-driven decision-making.

BLUECROSS BLUESHIELD OF UTICA-WATERTOWN, Utica, NY 1997 – 2000

Vice President, Operations

Led operational staff for $400+M organization. Provided strategic direction as part of senior management team reporting directly to President and CEO.

Directed HR initiatives, including employee relations, training, and benefits administration, to support core operational goals.

Introduced leadership development programs to prepare employees for managerial roles and support career progression.

Established effective communication strategies to enhance collaboration between employees and leadership.

Supervised recruitment and retention efforts to address organizational needs and reduce turnover.

Developed and implemented workplace policies to ensure compliance with labor laws and organizational standards.

Managed relationships with benefits vendors, ensuring seamless delivery of employee services.

Collaborated with leadership to develop strategies for improving employee engagement and satisfaction.

Directed efforts to improve training programs, aligning with organizational priorities and workforce needs.

Oversaw talent management processes, including succession planning and workforce development.

Created reporting systems to track and analyze HR metrics, supporting strategic decision-making.

Supported organizational growth by identifying and addressing staffing needs in collaboration with leadership.

Ensured compliance with regulatory requirements across all HR functions, maintaining organizational integrity.

EDUCATION / PROFESSIONAL DEVELOPMENT

MBA, Graduate School of Management, Rutgers, The State University of New Jersey, Newark, NJ

BA, Political Science & History, International Relations Certificate, University of Rochester, Rochester, NY

SHRM –SCP, Senior Certified Professional, Society of Human Resource Management, Washington, DC

FAHM, Fellow, Academy for Healthcare Management, Washington, DC

Certificate in Global Benefits Management, International Foundation of Employee Benefit Plans

AS9100D Internal Auditor Certification, Intertek

OSHA General Industry Safety and Health Certification, OSHA Training Institute Education Center

Change Management Certification, Prosci

Principles for a Collaborative Workplace, Achieveglobal

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