Management Analyst Specialist

Joan D. Harris

*********@*****.*** • Alexandria, VA • 703-***-****

Contract Management Specialist

Experienced subject matter expert operational research analyst, management analyst, technical writer, records information management, logistics and configuration change management analyst, criminal docket clerk and federal contract management specialist, with more than 15 years of hands-on work supporting federal government programs, product development, and quality assurance. Skilled in technical writing and editing, creating materials and reports, identifying performance metrics, measuring results, and overseeing the program and product development lifecycle. I am familiar with the basic Federal Acquisition Regulations (FAR) and the Department of Defense Supplement to the FAR (DFARS). Completed training in Enterprise Life Cycle Methodology (ELCM), and Systems Development Life Cycle (SDLC). Completed online training in Project Management Essentials such as controlling and closing projects, planning a project, and project scheduling and budgeting from Robbins-Gioia University. I completed training and received the Air Force Agile Acquisition Simulations/Discovery Map Training certification. Extensive work in federal contract management. Secret/ DHS Suitability. Fully COVID-19 Vaccinated, including Boosters.

•Change Control Management

•Technical Writing

•Federal Contract Management

•Project Lifecycle

Management

•Records Management/Software

Configuration

•Quality Management

•Budget Analysis

•Cost Management

•Planning and

Scheduling

•Database Development

•Human Resources

•Vendor Analysis

•Agile Development

•Stakeholder Relationship Management (SRM)

Career Experience

SME Operational Research Analyst – Edgesource 10/2022 – 12/2024

Contractor – SME Operational Research Analyst for Edgesource for Cybersecurity and Infrastructure Security Agency (CISA), National Security Telecommunications Advisory Committee (NSTAC). Support the National Security Telecommunications Advisory Committee (NSTAC) through operational and research functions. Summarized weekly subcommittee meeting studies by capturing talking points by private sector members. Review, edit, and prepare white papers and study results to completion to be transmitted for review to the current sitting Presidential Administration. Analyze and draft written responses, outreach materials, partnership communications/messages, and other related materials in response to requests from DHS to sitting NSTAC members. Assist in collecting and consolidating study topic data and qualitative/anecdotal information describing the value and impact of all activities across the program. Prepared and reviewed press releases for NSTAC members who would publicly face pending DHS approval. Provided quality assurance reviews of NSTAC materials to ensure the quality of products developed for the advisory council is of the highest standing and in line with government guidelines. Research and review technical articles, publications, presentations, and other materials related to study topics emerging in the press to keep DHS/SED leadership ahead of new information being distributed. Develop, maintain, and coordinate records management tracking tools and logs and ensure compliance with DHS and the National Archives and Records Administration (NARA) records management policies. Ensure compliance with advisory council guidelines, records management, and DHS federal enterprise records schedules. Maintain and update the Stakeholder Relationship Management (SRM) portal on all high-level meetings for NSATC.

Management Analyst – Cherokee Nation Federal 9/2021 – 3/2022

Contractor (Temporary) – Management Analyst for Cherokee Nation Federal Defense Health Agency (DHA). Provided professional service to assist personnel in the development, execution, data management, and oversight of program tasks. Provided data analysis and developed comprehensive reports and info graphs of information and measures of effectiveness for senior DHA leadership. Maintain the DHA Hotline Case spreadsheet for accuracy and full accountability of all Hotline cases. Received complaints and requests for assistance and provided reports and documentation to the Senior Investigators and Hotline Coordinators. Assisted in the development of policy letters, which may require researching applicable directives from higher authority, to ensure conflict will not result from the issuance of the new policy. Coordinated draft policy with other agency directorates before submission for final review and approval. Prepared portions of formal written reports, including factual data and observations, and recommended improved and/or management practices and procedures. Provided coordination on such matters as Freedom of Information/Privacy Act requests and referrals for administrative actions. Assists with conducting fundamental quality reviews of investigative products to ensure completeness and adherence to basic policies and procedures. Prepared correspondence for Inspector General Inspections, Investigations, and other correspondence as directed. Monitor e-mail, telephone, and facsimile for DHA Hotline Program complaints and communications. Assists with supporting/coordinating OIG activities, events, and functions, such as in-service training. Assists in identifying which facts are applicable and presenting them coherently and logically. Assists with transcriptions of interviews from all DHA OIG investigations and inquiries. Lead or support special projects covering various mission activities as assigned. These projects typically address high-priority issues that are sensitive and have short deadlines. Prepare briefings, presentation materials, and speeches for the DHA OIG staff when needed. Perform all duties under applicable regulations, policies, and administrative instructions. Prepare and edit documents, correspondence, and/or presentation materials for personnel. Oversees, tracks, and assists in guiding the progress of multiple special projects and activities with varying timelines and due dates. Performs other job-related duties as assigned.

Technical Writer – Networking Engineering Technologies 1/2021 – 9/2021

Contractor - Technical Writer Pentagon Building Management Office (PBMO)/Pentagon Customer Assistance Center and Special Events Office (PCAC/SE). Building Circulars (BC) were produced using the DoD Manual 5110.04 for Written Material Correspondence Management. With approval, the BC will be posted to the webpage and emailed to Pentagon Building occupants. Organized BC material and completes writing assignments according to set standards regarding deadlines, order, clarity, conciseness, style, and terminology. Maintained BC metrics, records, and files of work and revisions and edited, standardized, or made changes to BCs prepared by other writers or personnel. Helped requesters lay out the information in a clear and concise, non technical manner for publication so that building occupants (without a technical understanding of the project or activity) will understand how the event or activity affects them. Responsible for selecting and/or creating photographs, drawings, sketches, diagrams, and charts to illustrate the event or activity information as attachments to BCs. In addition to the BC program, I supported other writing tasks as assigned, including, but not limited to, Standard Operating Procedures (SOP) and Policy Memoranda. Composed and edited written material relating to one or more customer products: User Manual, Online Help Guides, Training Plan, Database Design, and Software Design Description. Investigate and study material used through existing system documentation and communication with team members. Track all BCs using the Correspondence and Tack Management Systems (CATMS) tool.

Senior Management Analyst, US Customs and Border Patrol 7/2019 – 9/2020

Contractor – Chartis - Records Information Management (RIM), Office of Information Technology (OIT).

Provided record management support services to the federal customer, ensuring compliance with applicable Federal Regulations. Plan, coordinated, structured, scheduled, managed, communicated, reported, assessed, and stewarded all CBP Records Information Governance activities. Documented vital records processes and created a plan to evaluate and update the inventory for each of the 29 components. Scheduled and conducted annual inventory component offices. Integrate Vital Records function into agency-level Continuity of Operations. Establish, plan, schedule, and integrate mandatory Records Information Management (RIM) training requirements, curriculum, and training, including developing formal training materials. Conducted analysis of the records management capabilities of current and planned information systems and provided recommendations for the Government's preparation for electronic records management. Develop strategy, processes, and procedures to implement records management of electronic records and develop migration strategies for electronic records, including internal controls. Develop a strategy to integrate RIM staff in designing, developing, and implementing new electronic systems, including procurement processes and procedures for identification, storage, analysis, and reporting performance measures.

Identified performance measures for records management activities such as training, records scheduling, permanent records transfers, etc.

Captured and analyzed performance measures for the records management program.

Identified corrective actions.

Worked closely with the SCRUM and Agile teams in tracking RIM data.

Senior Logistics Analyst, US Customs and Border Patrol 11/2018 – 2/2019

Contractor – Logistics Management Institute, Program Management Office

Oversaw lifecycle management and sustainment for portfolios of highly technical remote video surveillance products, data, and records, including managing product demos, working to reduce lifecycle costs and improve system performance. Provided Integrated Logistics Support (ILS) input on contract requirements development, data, documentation and records, program documentation review, environmental and real estate planning, systems engineering, and training materials development. Monitored deployed systems performance and developed metrics for evaluating repair requirements. Help identify and resolve operating issues. Created logistics requirement funding plan, identifying operations and maintenance costs, congressional justifications, and performance measures.

Support technical interchange meetings, including developing complex briefing materials.

Develop Life Cycle Logistics support and ILS plans, including data and information for lifecycle support.

Change Control and Configuration Management Lead, US Customs and Border Patrol 6/2016 – 11/2018

Contractor -ACT-I for Tactical Air, Land, and Marine Enterprise Communications/Resource Logistics Branch

Ensured process compliance in managing data and information, program assets, and product baselines, including coordinating contract change control requests and implementation and communication plans. Conducted Change Advisory Board (CAB) meetings, including reviewing the system’s complete life cycle and comparing change requests to project baseline and operation impacts. Drafted summaries of environment status, including system availability. Designed and implemented program protocols, processes, and procedures. Collected and analyzed program audits and metrics, data, analysis, and reporting process improvement of all TALMEC Land Mobil Radios (LMR(s)) CCRs to both Government and Contractor leads. Updated the Department of Homeland (DHS) Systems Engineering Life Cycle (SELC) Documentation. Updated system records to reflect changes to baselines.

Conducted all TALMEC Control Advisory Board (CAB) meetings and attended conference calls for the DHS ICCB meetings. Supported the planning and implementation of system engineering improvements, including all system documentation, drawings, training materials, and records.

Maintained, reviewed, and managed all CR records using SharePoint and Remedy.

Familiar with the ITIL v3 and v4 framework when delivering enterprise services.

Demonstrated leadership experience in implementing and improving IT processes.

Provided directions on implementing and maintaining internal change management policies, procedures, and associated training plans.

Technical Writer, US Customs and Border Protection 1/2015 – 6/2016

Contractor – Software Tech Enterprises - Laboratories and Scientific Services Directorate. Supported compliance with Federal Information Security Management Act (FISMA) requirements, including assisting ISSO in conducting assessment preparation for security control assessments and reports, audits, plans of action, and milestones. Drafted technical articles, reports, and manuals to support end-users. Analyzed incoming technical documents and recommended publications, presentations, and other materials for distribution. Assisted with enhancing application code documentation for web applications, ensuring alignment with FISMA security and control standards. Prepared supporting documentation for the Systems Engineering Lifecycle (SELC) library. Executed test scripts to test development changes’ impact on the user community.

Created a successful Forensic Science outreach pamphlet titled Bring Your Kids to Work Day at CBP.

Received several “Outstanding Performance Awards” for service.

Sr. Administrative Assistant, US Customs and Border Protection 10/2014 – 1/2015

Contractor – Robbins-Gioia - Cargo Systems Program Directorate. Provided Program Management and Administrative support to the CSPD Executive Director and the Office of International Trade (OT) Mission Support Executive Director with a focus on customer satisfaction. Coordinated and prioritized the calendar of the Directors. In-depth knowledge of the ACE organization, the industry, the financial community, the customers, the educational community, etc. Interfaced and assisted with the preparation of the Directors' meetings. Composed and edited correspondences (emails, letters) received on behalf of the Directors. Made Travel Arrangements for the Directors. Maintained, distributed, and controlled the flow of supplies for CSPD.

SAP Inventory Taker.

Technical Writer, US Customs and Border Patrol 1/2014 – 10/2014

Contractor – Field Support Directorate. Provided Program Management and Administrative support to the Executive Director and Regional Directors and developed Facility processes and procedures. Frequently met with various local Field Support managers to discuss ongoing Facility projects and performed document review (SDR & CSOs) for the QA project team. Created and maintained Field Support Directorate (FSD) Weekly Workforce Management Brief (WMB) Status Report and Bi-Weekly Commissioner Status Report. Created the Executive Director’s travel/training and leave status. POC for gathering data calls responses for selected groups. Provide project management support to the Executive Director. Created user documentation, how-to guides, references, and manuals. Prepared charts, graphs, and forms for CBP FPO. Researched articles and other source materials on current trends in Field Support and submitted them to the FDNEWS department. Provided updates and different editions as necessary. Gathered and proofread the Regional Directors' weekly status report. Created Weekly Management Briefs and Bi-Weekly Status Reports for the Executive Director and submitted them to the Assistant Commissioner of Field Support.

Maintained and tracked the Mobile Surveillance System (MSS) Logistic Elements schedule and the Work Breakdown schedule (WBS) via MS Project.

Attended the bi-weekly Mobile Surveillance System (MSS) Integrated Logistic System (ILS) and the weekly Integrated Project Team (IPT) meetings. Responsible for taking the meeting minutes and disbursing them to the affected stakeholders and Field Support (FS) members.

Executive Administrative Assistant Lead, US Customs and Border Protection 11/2010 – 12/2013

Contractor – Office of International Trade Automated Commercial Environment Automated Business Office Provided Executive Administrative support to the Office of International Trade (OT) Automated Commercial Environment (ACE) Automated Business Office (ABO) Executive Director with a focus on customer satisfaction. Managed the Executive Director’s calendar, including scheduling meetings, resolving possible conflicts, travel arrangements, press interviews, and conference calls, and coordinating with various OT/CBP administrative assistants on upcoming appointments and events for the Department of Homeland Security (DHS).

Prepared office correspondence such as letters, reports, tables, spreadsheets, and other required printed materials. This included editing and reformatting correspondences to meet published Customs and Border Protection (CBP) standards, using MS Office Word, Excel, and PowerPoint.

Additional experience as Training Manager, Senior Consultant, Criminal Docket Clerk, Jr., and Policy Analyst.

Education

Bachelor of Science in Business Administrative and Management - Strayer University

Professional Training

Stakeholder Relationship Management (SRM) – 2022 – 2024

Joint Knowledge Online (JKO) – 2022

Task Management Tool (TMT) - 2021

Correspondence and Task Management Systems (CATMS) - 2021

ServiceNow – 2020 (Online training)

Records Information Management - 2019

Maximo – 2019

JDHARRISENTERPRISE, LLC - 2018

JIRA - 2018

Remedy – 2018

SharePoint - 2016

SAP for Personal Property Specialists - 2017

SAP Overview and Basic Navigation – 2017

SAP for Inventory Takers - 2017

SAP for Local Accountable Officers - 2017

Peoplesoft - 2017

Laboratory Information Net (LIN) - 2015

Fundamentals of Writing - 2015

CONCUR Travel and Fed Traveler - 2014

SERENA Dimensions - 2016

Project Tracker – 2015

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