Customer Service A Real

PAULA CREARY

*** ********** *******, ******* ****, St. Catherine 876-***-****/ 885-8376 ***********@*****.***

PROFILE: A highly motivated and capable individual with a real passion for pastry making and decorating. Having a ‘hands on’ approach to various areas of the kitchen. A quick learner who can effortlessly fit into an existing established environment. Looking forward to working in a reputable organization where I can fulfil my potential and further advance my career.

QUALIFICATION: 2009

B & E Catering & Enterprise Training Institution Certificate in General Catering

(this includes cake baking & decorating, pastry making, preparing various types of dishes, simple desserts, menu costing & composition, table setting & mixology etc).

Rich experience of working in the catering environment

Extensive knowledge of pastry making, cake making & decorating

Excellent table and service ware setting

Proven ability to understand both oral and written instructions and act upon them in the expected manner

Commitment towards utmost customer satisfaction

Working knowledge of the relevant health and safety standards

Excellent customer service skills

Excellent time management and organizational skills

Attention to detail, target driven

WORK SUMMARY: Fish Plant Worker – Cape Bald Packers Limited

April – October 2016 and April – October 2017

April –October 2018 and April – October 2019

2618 Acadie Road, Cap-Pele NB E4N1E3, Canada

Packaging of Crabs

Sorting of Lobster

Packaging of Lobster

September 2014 – November 2014 - Connor’s Bros., Clover Leaf

180 Brunswick, St. Blacks Harbor, ND E5H1G6, Canada

Packaging of Sardine

Assistant Pastry Chef, January 2011 – August 2014

2 B Wellington Street

Franklin Town

Worked with former teacher (caterer) who specialized in pastry, cake making and decorating, decorating and setting up of venues

Ensured that pastries are prepared as per order and delivered in a timely manner

Ensured the stored food items are safe for consumption by checking they are free from spoilage and are within expiry date

Assisted with clean up following events

Provided prompt efficient and friendly service to all customers

Took notes of customers needs and catering to same competently

Managed catering services depending upon the pertinence of the event

Strived to exceed customer’s expectations

Ensured a clean, safe and sanitary environment

Ensured consistency in preparation and presentation of foods items

June 2003- September 2004 Jamaica Vendors Higglers and Markets Association - Secretary 25 Sutton Street, Kingston

September 2001 – April 2003 Whitty Burger and Fries Rollington Town, Kingston

Prepared and served hamburgers, hot dog, egg sandwiches and chips

Ensure consistency in preparation and presentation of foods items

Take the order from the customers; know the food items they wish to have and their preferred styles of preparation

Explain menu items and food content

Make sure good nutritional standards are maintained when preparing meals.

Ensure that the dining area, kitchen, storage facilities and other work areas are kept clean and conform to sanitary regulations

REFERENCES: Mr. Rion Hall, J.P. - Arbitrator

13 Montgomery Terrence

Stony Hill, Kingston 9

Tel (876-***-*****

Maureen Kennedy

Secretary/Director

415 5 East Greater Portmore,

St. Catherine

Tel: 876-***-****

Contact this candidate