Customer Service Representative
Resume:
Concord, NC
Concord, NC
Charlotte, NC
KELLY BROOKS
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills
Forklift certified
Dependable and reliable
Adaptive team player
Patrolling
Vigilant and watchful
Reliability
Premises surveillance
Attention to detail
Security procedures knowledge
Customer Service
English fluency
Security Guard Certificate
Natural leader
Windows Vista
Microsoft Office expertise
Office equipment proficiency
Inbound and outbound calling
System implementation
Call center experience
Sales expertise
Courteous demeanor
Retail sales customer service
Active listening
Experience
Warehouse Associate
Amazon
Operated forklift and other transportation vehicles to move merchandise to and from target destinations. Inspected and moved products to designated areas in warehouse. Manually lifted materials weighing up to 50 pounds on regular basis. Scanned container labels to verify contents and determine target destination using RF scanners. Safely operated all necessary equipment in work area such as PIT Equipment. Moved boxes, containers and pallets with equipment such as pallet jack to meet demanding production targets.
Optimized project completion time by multitasking duties using heavy equipment. Staged products between receiving, storage and shipping areas to accurately transfer items. Processor
Belk
Unloaded cargo with conveyor belt equipment, maintaining clean, safe, and organized warehouse. Prepared inventory for sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments or palletizing boxes for merchandising.
Safely operated all necessary equipment in work area such as pallet jacks. Moved boxes, containers and pallets with equipment such as pallet jack and conveyor belt to meet demanding production targets.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Security Guard
Sunstates Security
Patrolled office facility every hour to look for suspicious activities. Warned persons of rule infractions or violations and evicted violators from premises. Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Collaborated with local law enforcement agencies to support criminal investigations. 713 Coopers Ridge Dr, Kannapolis, NC 28083 H: 980-***-**** *********@*****.*** 04/2018 to 07/2018
Concord, NORTH CAROLINA
2010
Salisbury, NC
2005
Salisbury, NC
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery. Responded to and thoroughly investigated all reported incidents to protect company assets. Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Monitored premises and recorded all activity in daily officer report for submission to Site Captain at close of shift.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and loiter. Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds. Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Monitored and authorized entrance and departure of employees, visitors and other persons. Warehouse Associate
Fanatics Retail Group
Inspected and moved products to designated areas in warehouse. Counted and stocked merchandise as specified by inventory control log. Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Scanned container labels to verify contents and determine target destination using RF scanners. Moved boxes, containers and pallets with equipment such as pallet jack to meet demanding production targets.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor. Attached identifying tag or labels to materials or marked information on cases, bales, or other containers. Education and Training
Master of Arts: Divinity & Theology
Hood Theological Seminary
Bachelor of Arts: Music Performance
Livingstone College
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