Program Manager Administrative Assistant

Heather Seidel

*** ********* **, ******, ** *****• 717-***-**** • ****************@*****.***

Results-driven professional with over 15 years of experience in Customer Service, consistently delivering exceptional client support and fostering strong relationships. Proven track record as a dedicated Program Manager for 8 years, successfully overseeing projects, managing teams, and ensuring timely execution of program goals. Reliable Administrative Assistant with expertise in front desk operations, office management, and providing comprehensive administrative support. Detail-oriented and highly organized, with a strong background in coordinating schedules, maintaining accurate records, and handling confidential information. Equipped with efficient typing and transcription skills, bringing a high level of accuracy and professionalism to every task.

Experience

MARCH 2017 – MARCH 2025

National Accounts Program Manager Rentokil/Steritech Wyomissing, PA

Coordinated and managed all dispatch requests, ensuring timely and efficient service delivery.

Oversaw multiple high-profile National Accounts, maintaining client satisfaction and service standards.

Organized and led daily meetings with clients, fostering strong relationships and consistent communication.

Maintained accurate account records and provided regular updates to internal teams and stakeholders.

JUNE 2008 – FEBRUARY 2017

Senior Administrative Assistant Rock Ridge Machine Works Ephrata, PA

Managed inventory control, including tracking stock levels and creating weekly inventory spreadsheets.

Fielded and screened all incoming phone calls, ensuring effective communication and prompt responses.

Handled outgoing and follow-up calls, maintaining professional rapport with clients and vendors.

Greeted and directed visitors, providing excellent front desk service.

Responsible for ordering all parts and services, ensuring timely procurement to support operations.

Managed CEO’s calendar, arranged travel, coordinated meetings, and organized company events.

Drafted and composed outgoing mail and emails on behalf of the CEO, ensuring clarity and professionalism.

Skills

Customer Service Excellence – Over 15 years of experience providing high-quality client support and relationship management.

Program & Account Management – Proven ability to oversee multiple National Accounts, manage dispatch requests, and coordinate client communications.

Administrative Support – Skilled in front desk operations, calendar management, travel coordination, and general office administration.

Inventory Management – Experienced in inventory control, order processing, and creating detailed inventory reports.

Communication Skills – Strong verbal and written communication abilities, including composing professional correspondence.

Scheduling & Coordination – Proficient in organizing meetings, managing executive calendars, and coordinating events.

Typing & Transcription – Efficient typing speed of 52 WPM with high accuracy.

Technical Proficiency – Experienced in Microsoft Office Suite (Word, Excel, Outlook) and familiar with various administrative and scheduling software.

Detail-Oriented & Organized – Focused on accuracy, record-keeping, and multitasking in fast-paced environments.

Education

Cocalico High School

Denver, PA

Diploma, Class of 1999

GPA: 3.8

1994 – 1999

Member of the National Honor Society

Manager of the school newsletter

Recipient of multiple scholastic awards for writing excellence

Activities

Creative Writing & Blogging – Passionate about storytelling and content creation, with a personal blog focused on lifestyle and current events.

Community Involvement – Active participant in local volunteer initiatives, including food drives and community clean-up events.

Event Planning – Enjoy organizing social gatherings and special events, from small get-togethers to large community functions.

Travel Enthusiast – Love exploring new places, experiencing different cultures, and learning from diverse perspectives.

Reading & Book Clubs – Avid reader with a particular interest in contemporary fiction, historical biographies, and professional development literature.

Cooking & Baking – Enjoy experimenting with new recipes and sharing homemade meals with family and friends.

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