Administrative Assistant Customer Support
Resume:
MICHELLE MACK
**** ******* ****** **. ************,FL
****************@*****.***
Seeking a position that allows me to utilize my 161/2 years of Administrative Assistant experience to further pursue my career goals and strive to meet the goals of Hospice Specialty Care. I would like to offer my vast experience in office and customer support to achieve the goals of my prospective employer. EXPERIENCE
DATES FROM JULY 2023– CURRENT
TEAM COORDINATOR/HRD ASSISTANT/ADMISSION COOR., HEARTLAND/GENTIVA HOSPICE
● TRACKS TEAM CENSUS BY LOGGING STATUS OF ADMISSION, DEATHS AND TRANSFERS ETC.
● PREPARES IDG AGENDA/SPREADSHEET
● WORKING HAND AND HAND WITH OFFICE MANAGER FOR ALL REQUESTS/NEEDS AND CLINICAL MANAGERS FOR THE FIELD STAFF REQUESTS
● FILLING NEW HIRE/EXITING EMPLOYEE'S PAPERWORK INTO THEIR CHARTS
● MANAGING CLINICAL STATUS UPDATES ON RELIAS AND LICENSE RECERTIFICATION RENEWAL
● Ability to work independently and to make appropriate decisions.
● Maintaining incoming referrals entering into our homecare homebase system.
● Identifying the difference between home health palliative and hospice referrals.
● Calling patient/family members to schedule time for their evaluation to admission. DATES FROM AUGUST 2021– JULY 2023
PATIENT CARE SECRETARY, VITAS HOSPICE
● SCHEDULING PATIENT VISIT
● SUPPORT CO-WORKER WITH GREETING VISITORS,ANSWERING MULTIPLY PHONE LINES AND MAINTAIN OFFICE COVERAGE THROUGHOUT THE WORKDAY.
● ORGANIZING CHARTS FOR NEWLY/DISCHARGED PATIENTS
● ASSISTING THE PHYSICIAN WITH ORDER FOR SIGNATURE AND FACE TO FACE UPDATES DATES FROM JAN 2013– AUGUST 2021
ADMINISTRATION ASSISTANT, COMMUNITY HOSPICE
● FLOATING ADMINISTRATION ASSISTANT, FLOAT BETWEEN MULTIPLE LOCATIONS AND TEAMS TO ASSIST MANAGEMENT STAFF WHERE'S NEEDED
● MONITOR DAILY EMAIL BOXES AND VOICEMAILS TO ENSURE ROUTING TO THE CORRECT MANAGERS AND DEPARTMENTS
● PRINTING AND FAXING REQUIRED DOCUMENTS FOR MULTIPLE DEPARTMENTS AND MANAGERS
● SEEKING ADDITIONAL RESPONSIBILITIES AS I SEE IS NEEDED EDUCATION
AUGUST 1995
GED, A. PHILIP RANDOLP SKILL CENTER
Business courses computer labs
Data entry
Word Microsoft ( windows 10)
SKILLS
● CNA
● CPR
● TEAM LEAD
● EXCEL SPREADSHEET/ REPORTS
●
● MEDICAL TEACH
● MEDICAL ASSISTANT
● MICROSOFT WORD
● Homecare Homebase
●
ACTIVITIES
Volunteering my skills to help out others that’s in need of a little help, Make use of my time wisely in down time at work place filing, scanning and helping where's needed. 2
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