Program Specialist Administrative Support

Annasia Ali

Brooklyn, NY 347-***-**** *******.****@*****.***

PROJECT MANAGER

Dedicated and focused Project Manager with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Key skills:

Leadership

Office Management

Quality Assurance

Policies and Procedures

Record Management

LIHTC

Technology Proficiency

RealPage OneSite

Doorloop

Jira

ProLaw

LexisNexis

Adobe Acrobat

Google Suite

IMIS

Budget Development

Contract Negotiation

Compliance

Vendor Service Management

Bookkeeping

Document Filing

City Agencies

Zendesk

Microsoft Office Suites

Access QuickBooks

Asana

RealPage OneSite

Doorloop

HTML

EDUCATION & CREDENTIALS

● The College of Saint Rose – Albany, NY

● Project Management Professional Certificate

● Google Project Management Certificate

● Coursea JIRA Certificate

● IBM Scrum Master Certificate

● SQL for Data Science Certificate

Internships:

● Assaf & Siegal PLLC 2018

● New York State Democratic Conference intern for Senator Kevin Parker 2017-2018 PROFESSIONAL EXPERIENCE

New York City Bar Association 07/2024 to CURRENT

Web Program Specialist/Customer Retention Representative

● Update and manage content, ensuring it is current, accurate, and engaging.

● Collaborate with design and development teams to implement improvements based on user feedback.

● Respond promptly to member inquiries regarding website functionality and resources.

● Write, edit, and publish CLE programs on the website.

● Create and edit registration page’s HTML.

● Coordinate with various departments to ensure relevant and timely information is available online

● Address technical issues or challenges reported by members regarding website functionality.

● Respond to customer inquiries via phone and email, providing timely and accurate information.

● Work closely with other departments (such as sales, marketing, or technical support) to address customer needs and provide a cohesive experience.

● Build and maintain positive relationships with customers to enhance satisfaction and loyalty. Planned By Lee New York, NY 10/2022 to 06/2023

Production Assistant (Contractor)

● Assist in the planning and execution of corporate events, weddings, and private events..

● Coordinate with vendors, venues, and clients to ensure seamless event logistics.

● Manage event setup, on-site operations, and post-event breakdown.

● Perform Project Management tasks; such as create and maintain detailed event schedules, budgets, and reports.

● Support event marketing efforts, including social media promotion and email campaigns.

● Ensure compliance with health and safety regulations and company policies.

● Train and supervise event staff and volunteers.

Tahari Capital New York, NY 02/2024 to 03/2024

Project Manager/Property Manager (Contractor)

● Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

● Maintained records of all documents related to each project including specifications, change orders, invoices.

● Participated in cross-functional teams responsible for developing innovative solutions for complex problems.

● Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

● Actively seeked out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

● Developed and maintained project plans, timelines, and budgets.

● Built and established strong partnerships with teams, vendors and contractors.

● Reviewed budgets and subcontractor estimates in detail and analyze for accuracy with scope of work relevancy in mind.

● Researched city ordinances related to zoning regulations, occupancy limits, and other relevant topics. JASA New York, NY 02/2023 to 09/2023

Assistant Property Manager (Temp)

● Received, logged, and properly coded all invoices.

● Managed cost and operations with board approved budget.

● Supervised Superintendents, ensuring all work orders are closed out and complete.

● Updated weekly reports concerning notices to vacate, vacancy reports.

● Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.

● Ensured compliance with all applicable laws related to fair housing practices.

● Processed applications received from prospective tenants verifying credit history, employment status.

● Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties. Top Quality Management Brooklyn, NY 06/2022 to 07/2022 Assistant Property Manager (Contractor)

● Coordinated leasing activities, including showing available units, screening prospective tenants, and processing lease agreements.

● Maintained accurate records of tenant leases, rent payments, maintenance activities, and other property-related documentation.

● Conducted regular property inspections to ensure compliance with safety, maintenance, and cleanliness standards.

● Coordinated maintenance and repair requests, including scheduling vendors, overseeing work orders, and ensuring timely completion of tasks.

New York State Bar Association Albany, NY 02/2019 to 12/2020 Member Resource Representative

● Provided direct customer support via telephone, email, and mail including entering product orders, program/seminar registrations, processing membership dues and outbound calling to members and customers.

● Placed outbound calling focusing on database management, member retention, renewal, and recruitment

● Followed-up with attorneys in an effort to increase overall membership, CLE registration and NYSBA publications revenue to meet and/or exceed association goals

● Additional administrative duties included data maintenance, transactional processing, report/paperwork generation and reception desk coverage.

Assaf & Siegal Albany, NY 12/2018 to 05/2019

Legal Clerk/Paralegal

● Reviewed and organized legal documents, such as pleadings, motions, and briefs.

● Conducted research on relevant laws, regulations, judicial decisions, and legal articles.

● Assisted in the preparation of legal arguments and memoranda of law.

● Created spreadsheets to track case information and deadlines.

● Collaborated with attorneys in all stages of the litigation process.

● Maintained calendars for upcoming court dates or deadlines related to cases.

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