Customer Service Specialist
Resume:
L I L L I AN WHITE
CUSTOMER SERVICE SPECIALIST
CONTACT PROFILE
************@*****.***
Highly self-motivated customer service professional, skilled in providing exceptional customer service with proven relationship-building and time management skills. Proficient in multitasking, with conflict resolution skills. Flourishes in fast paced environments. Customer Focused; demonstrates a commitment to exceeding client expectations through proactive service and clear communication. Utilizes strong verbal and written communication to bridge the gap between clients, and internal teams.
SKILLS EXPERIENCE
Communication
Problem Solving
Strategic thinking
Adaptability
Conflict Resolution
Customer Service, Health and Human Services (HHS)
01/2023- Now
• Delivers exceptional customer service via phone, chat, and email, resolving inquiries, and fostering positive client relationships in a high-volume environment.
• Leverages strong communication skills to effectively interact with clients and internal teams, ensuring clear understanding of protocols, policies, and logistics procedures.
• Answers a high volume of calls, ensuring quality of customer care adheres to program requirements.
• Provide Salesforce assistance and data entry to
customers.
• Apply problem-solving skills to maintain team efficiency and organize workflows to meet daily demands.
• Ensures timely and accurate license application
processing. • Monitor payments from licensees subject to enforcement action. • Proficient in Microsoft Office Suite (Outlook, Teams, PowerPoint, Excel) for efficient communication, data management, and reporting.
REFERENCE
Monica Black
Manager at HHS
Contact this candidate