Pharmacy Technician Certified

BETH A GUSTKE

CERTIFIED PHARMACY TECHNICIAN

304-***-**** 2788 Latulle Avenue, Huntington, WV 25702 ***********@*****.***

CAREER SUMMARY

Certified Pharmacy Technician with over 8-years of experience in a high-pressure and fast-paced retail setting. Licensed in WV and registered as an Immunizer, with history of administering over 2,000 vaccines to adults and children. Vast knowledge of pharmacology, insurance billing and claims resolution, prescription entry, and customer service.

EDUCATION AND CERTIFICATION

Certified Pharmacy Technician Pharmacy Technician Certification Board Expires 6/2026

Pharmacy Technician license in WV and KY - Registered as Immunizer in WV Expires 2026

Attended Joan C Edwards School of Medicine at Marshall University 2008 - 2011

Master of Arts – Clinical Psychology University of Arkansas 1990

Bachelor of Science – Psychology major, Business minor Valparaiso University 1987

WORK EXPERIENCE

Pharmacy Technician and Inventory Specialist January 2017 – March 2025

Enhanced patient satisfaction and timeliness of prescription dispensing by maintaining adequate inventory of medications and pharmacy supplies through daily cycle counts, and warehouse and vendor orders and returns

Ensured optimum efficiency of medications by reviewing stock medications for outdates or defects and returning non-sellable medications through available processes

Prepared and administered recommended vaccinations to children and adults after verification by pharmacist

Participated in all aspects of medication dispensing by accurately entering prescription information, utilizing software to bill insurance and resolve claims issues, determining and ensuring accuracy of prescribed quantity, appropriately labeling and packaging prescriptions, and prompting pharmacist to verify accuracy at required steps

Operated registers and computers and answered phone calls to assist patients with questions regarding prescription refills, prescription status and problems, insurance claims, and other pharmacy-related issues

Customer Sales Associate Lowe’s (South Point, OH) 2016 – 2018

Recognized as Employee of the Month by management staff

Welcomed customers, answered questions, assisted customers with locating and handling merchandise, and delivered friendly and professional customer service

Down stocked merchandise by looking for empty areas on shelves, obtaining in-stock product, and replenishing supply

Processed orders and scheduled deliveries accurately to ensure that customers received merchandise as expected and on time

Customized merchandise in various departments based on customer needs, including tinting and mixing paint or stain, cutting blinds, and cutting tile and in-stock carpet

Managed a cash register, including cash and credit payments, as well as handling customer inquiries

Caregiver Wood County Senior Center and Private (Parkersburg, WV) June 2011 – December 2014

Cared for family member and other patients during periods of convalescence and incapacitation, providing companionship, personal care, and assistance in adjusting to medical complications and changes in lifestyle

Performed healthcare-related tasks under the direction of licensed healthcare providers, including monitoring mental status, level of functioning, and vital signs, as well as managing prescribed medication

Accompanied clients to medical appointments to discuss current condition, treatment, and prognosis

Tutor and Adjunct Faculty West Virginia University at Parkersburg August 2005 – June 2008

Developed teaching or training materials, such as handouts, quizzes, and tests for classroom and online college courses in social sciences

Provided instruction to individual students or small groups to improve academic performance, enhance study skills, or prepare for college-level tests in math, sciences, psychology, and medical terminology

Designed and implemented data base programs to track student participation and learning materials

Maintained confidential records of students’ assessment results, progress, feedback, and performance

Organized tutoring and teaching environment to promote motivation, productivity and learning

Collaborated with college professors, obtained teaching aides, and participated in training to improve tutoring practices

Program Coordinator Ohio Department of Rehabilitation and Corrections (Chillicothe, OH) 2005

Counseled inmates in individual and group sessions to assist them in dealing with substance abuse, criminal thinking and behavior, mental or physical illness, unemployment and poor work history, and trauma

Interviewed inmates, reviewed records, conducted assessments, and collaborated with other professionals and corrections staff to evaluate the overall functioning of inmates and develop a treatment plan

Monitored, evaluated, and documented inmate progress with respect to treatment goals

Supervised Psychologist Psi Med Corrections, Inc. (St Marys, WV) June 2003 – August 2004

Obtained medical, psychological, criminal, social, and family histories by reviewing records and interviewing inmate, medical, and corrections staff

Assessed inmate need for referral to psychiatrist for psychotropic medication initiation or adjustment, monitored and reported medication compliance, and evaluated effectiveness of medication in treating inmate’s identified mental health issues

Administered, scored, and interpreted standardized tests to obtain information regarding inmate’s intellectual level and personality functioning

Provided recommendations to medical and corrections personnel regarding inmate rehabilitation and community re-entry needs

Outpatient Therapist Westbrook Health Services (Vienna, WV) February 1999 – April 2003

Counseled clients in individual or group sessions to assist them in overcoming substance abuse, gambling, or mental health issues and making necessary lifestyle changes to improve overall functioning

Developed client treatment plans based on client history, clinical experience, and accepted practices

Interviewed clients, reviewed records, and conferred with other professionals to evaluate client’s mental and physical condition and to determine appropriateness for participation at a specific level of treatment

Provided clients and/or family members with information regarding substance abuse or gambling problems and available treatment and community services

Developed and assisted in implementation of new treatment planning protocols and counseling programs for adult and adolescent clients

Researched agency and community needs and wrote proposals and grants to obtain funding for identified programs and materials

Court Liaison and Consultant Abraxas and Cornell Abraxas March1996 – January 2000

Assisted adolescent offenders identify the impact that substance use, anger management, and mental health issues had on their involvement with the juvenile justice system

Arranged for medical, mental health, and substance abuse services according to individual needs or court orders

Developed networks with juvenile court judges, probation officers, social service workers, and community agencies to plan for helping offenders with life adjustments before, during, and after treatment

Interviewed juvenile offenders and reviewed available information regarding offender’s background to determine appropriateness for available treatment programs

Developed and made presentations to juveniles, families, court and social service officials regarding available treatment programs

Risk Management / Quality Improvement Coordinator Abraxas of WV January 1994 – March 1996

Reviewed and analyzed all critical incidents to identify patterns and trends and collaborated with other department supervisors to provide training and implement necessary changes

Developed treatment and program standards and implemented program to identify areas needing improvement

Collaborated with department supervisors to develop improvement plans and monitoring systems to address deficiencies identified by program monitoring, department supervisors, and regulatory agencies

Communicated quality improvement efforts to relevant organizational departments and regulatory agencies

Gathered or developed documentation necessary for regulatory or routine program inspections

Case Management Supervisor Abraxas of West Virginia August 1990 – January 1996

Collaborated with counselors, medical staff, educational, and behavioral management staff to plan and coordinate treatment based on client needs

Monitored, evaluated, and recorded client progress with respect to treatment goals

Assisted clients in adhering to treatment plans, including making appropriate referrals and providing motivation and support

Supervised or directed other professionals who provided services to clients

Referred client and family to community resources needed for client to make a successful transition to an appropriate living and educational environment

Communicated with court and social service personnel at regular intervals, via phone, face-to-face contact and written reports, regarding client treatment progress and discharge planning

Receptionist Vienna Medical Center January 1980 – January 2005

Received and routed phone messages or documents, such as requests for prescriptions or refills, laboratory results, billing questions, or appointments, to appropriate staff

Provided friendly customer service when patients or vendors entered building

Developed a referral system to allow patient access to medication assistance programs offered through pharmaceutical companies and assisted patients with completion of necessary paperwork as needed

Compiled medical charts, reports, or correspondence using handwriting, typewriter, or personal computer

Prepared insurance claim forms or related documents and reviewed them for completeness

Assured accuracy in written and electronic patient profiles, including updating medications, diagnosis, and demographic information

REFERENCES

Professional and personal references provided upon request

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