Customer Service Call Center
Resume:
MBALI KHOZA
CURRICULUM VITAE
***.****@*****.***
Alberton, Sky City
CAREER OBJECTIVE
Results-driven and dynamic professional offering HR administration, sales and customer service management. Possess extensive knowledge in recruitment, team management as well as training and development. Performance driven and successfully drive sales strategies through superior client engagement and innovative skills. Possess the ability to effectively communicate brand value and solutions and capitalizing on sales opportunities that position for growth. Well versed in researching and resolving customer problems by utilizing strong problem solving and communication skills to deliver customer satisfaction. Detailed oriented with excellent leadership and multitasking skills and also excels in high volume customer service environments. Possess the ability to initiate, plan, organize and coordinate projects as well as managing information and communication. Aim to add value, increase productivity and thrives for accuracy when performing duties. WORK EXPERIENCE
Call Center Operator
IIE Rosebank College 01/2024
RESPONSIBILITIES
Responding to inquiries: Answer questions from prospective and current student about programs, admission fees and other relevant topics.
Recruiting Student: We actively engage with potential students and explain the benefits of studying at IIE Rosebank College and encouraging them to apply.
Assisting with registrations: We guide prospective students through registration process ensuring a smooth and efficient experience.
Sales Representative
Telemarketing Management Service (Under Multichoice) 10/2021 - 03/2023
RESPONSIBILITIES
Manage large amounts of inbound and outbound calls in a timely manner.
Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
Verify the client’s details by checking the ID number; utilize the verified information to check if the client holds a good credit score.
Confirm employment by requesting for bank statement and pay slip prior loan approval.
Frequently attend training to improve knowledge and performance level.
Data capturing, following up on sales providing excellent customer service.
Meet personal/team qualitative and quantitative targets. Identify customers’ needs, provide and clarify information, research every issue and provide solutions and/or alternatives. Handle customer complaints and escalate to management when required.
Build sustainable relationships and engage clients by taking the extra mile.
Assist clients with billing queries
Teaming with and supporting the sales force to affect a coordinated sales effort in appropriate accounts. Sales Consultant
Clientele Life Assurance Company
01/2020 – 09/2021
RESPONSIBILITIES
Initiating sales with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all products and informing customers of new products.
Answering customers' questions on the products.
Maintaining and growing relationships with existing customers.
Striving to improve customer satisfaction through excellent customer service. Team Leader
Red and Black Studio
06/2018 – 12/2019
RESPONSIBILITIES
Answering telephones, and calling customers. Making photo-shoot bookings for clients.
Handling queries and complaints and ensuring that they are resolving them.
Supervising other team members and providing assistance and guidance. Admin Assistant
Transnet Freight Rail
11/2014 – 12/2015
RESPONSIBILITIES
Receiving, screening and forwarding of phone calls.
Undertaking daily administrative tasks to ensure the functionality and coordination of the company’s activities.
Creating and maintaining an effective filing system. Call Centre Agent
Talis Financial Services
06/2017 – 06/2018
RESPONSIBILITIES
Answering and handling Call Centre phone calls.
Selling publications (Newspapers) and funeral policies.
Dealing with Subscribers, answering queries and providing assistance.
Following up on payments from subscribers and sending emails to subscribers. Sales Representative
Avbob Insurance Company
03/2010 – 08 2012
EDUCATION
Diploma in Human Resource Management
PC Training and Business College 2014
National Senior Certificate
ThutoLesedi Secondary School 2008
Certificate in Computer Literacy
Global Computing Academy 2011
AWARDS
Awarded for selling the highest number of DSTV Routers SKILLS/KNOWLEDGE
Sales & Customer Service Management Skills:
Marketing, Stakeholder Engagement, Sales Planning, Research, Meeting and Exceeding Targets
Problem Identification and Resolution, Process Improvement, Basic Numeracy
Team Collaboration, Persuasion, Client Interaction, Handling Customer Complaints and Queries
Negotiation Skills, Sales Leadership, Needs Analysis, Commercial, Entrepreneurial
Ability to lead and motivate staff to achieve business goals through clear communication and an empowered management style, Build Rapport
Administration:
Report Writing and Document Preparation, Telephone Etiquette, Basic Financial Management
Technical Knowledge, Data Analysis and Capturing, Preparing Spreadsheets, Managing E-mails,
Computer Literacy: Microsoft Office (Word, Excel, PowerPoint etc.), Typing Skills
Versatile with an ability to follow instructions, Work independently and under supervision
Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.
Human Resources:
HR Administrative Duties, Recruitment, Training and Development,
Record Management (HR documents and financial documents), Database Management ATTRIBUTES
Effective Communication Skills (Written and Verbal) • Multitasking • Time Management • Adaptable Attention to detail • Managing Repetitive Tasks • Innovative • Stress Handling • Decision Making Conflict Resolution Flexibility • Organizing and Planning • Work well under pressure • Interpersonal Skills • Strategist • Eager to learn • Team Work • Work Independently• Problem solving REFERENCES
Yaseen Abraham
Supervisor
Clientele Life Assurance Company
Siphokazi Cadu
Team Manager
Talis Financial Services
Bongani Nzama
Team Manager
AVBOB Insurance
Nomonde Makgate
Administrator
Transnet Freight Rail
Refilwe Modise
Team Leader
IIE Rosebank College
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