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Customer Service Call Center

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 28, 2025

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Resume:

MBALI KHOZA

CURRICULUM VITAE

076-***-**** 082*******

***.****@*****.***

Alberton, Sky City

CAREER OBJECTIVE

Results-driven and dynamic professional offering HR administration, sales and customer service management. Possess extensive knowledge in recruitment, team management as well as training and development. Performance driven and successfully drive sales strategies through superior client engagement and innovative skills. Possess the ability to effectively communicate brand value and solutions and capitalizing on sales opportunities that position for growth. Well versed in researching and resolving customer problems by utilizing strong problem solving and communication skills to deliver customer satisfaction. Detailed oriented with excellent leadership and multitasking skills and also excels in high volume customer service environments. Possess the ability to initiate, plan, organize and coordinate projects as well as managing information and communication. Aim to add value, increase productivity and thrives for accuracy when performing duties. WORK EXPERIENCE

Call Center Operator

IIE Rosebank College 01/2024

RESPONSIBILITIES

Responding to inquiries: Answer questions from prospective and current student about programs, admission fees and other relevant topics.

Recruiting Student: We actively engage with potential students and explain the benefits of studying at IIE Rosebank College and encouraging them to apply.

Assisting with registrations: We guide prospective students through registration process ensuring a smooth and efficient experience.

Sales Representative

Telemarketing Management Service (Under Multichoice) 10/2021 - 03/2023

RESPONSIBILITIES

Manage large amounts of inbound and outbound calls in a timely manner.

Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

Verify the client’s details by checking the ID number; utilize the verified information to check if the client holds a good credit score.

Confirm employment by requesting for bank statement and pay slip prior loan approval.

Frequently attend training to improve knowledge and performance level.

Data capturing, following up on sales providing excellent customer service.

Meet personal/team qualitative and quantitative targets. Identify customers’ needs, provide and clarify information, research every issue and provide solutions and/or alternatives. Handle customer complaints and escalate to management when required.

Build sustainable relationships and engage clients by taking the extra mile.

Assist clients with billing queries

Teaming with and supporting the sales force to affect a coordinated sales effort in appropriate accounts. Sales Consultant

Clientele Life Assurance Company

01/2020 – 09/2021

RESPONSIBILITIES

Initiating sales with potential customers over the phone.

Asking questions to engage customers and keep the conversation going.

Listening to the customers' needs to generate repeat sales.

Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all products and informing customers of new products.

Answering customers' questions on the products.

Maintaining and growing relationships with existing customers.

Striving to improve customer satisfaction through excellent customer service. Team Leader

Red and Black Studio

06/2018 – 12/2019

RESPONSIBILITIES

Answering telephones, and calling customers. Making photo-shoot bookings for clients.

Handling queries and complaints and ensuring that they are resolving them.

Supervising other team members and providing assistance and guidance. Admin Assistant

Transnet Freight Rail

11/2014 – 12/2015

RESPONSIBILITIES

Receiving, screening and forwarding of phone calls.

Undertaking daily administrative tasks to ensure the functionality and coordination of the company’s activities.

Creating and maintaining an effective filing system. Call Centre Agent

Talis Financial Services

06/2017 – 06/2018

RESPONSIBILITIES

Answering and handling Call Centre phone calls.

Selling publications (Newspapers) and funeral policies.

Dealing with Subscribers, answering queries and providing assistance.

Following up on payments from subscribers and sending emails to subscribers. Sales Representative

Avbob Insurance Company

03/2010 – 08 2012

EDUCATION

Diploma in Human Resource Management

PC Training and Business College 2014

National Senior Certificate

ThutoLesedi Secondary School 2008

Certificate in Computer Literacy

Global Computing Academy 2011

AWARDS

Awarded for selling the highest number of DSTV Routers SKILLS/KNOWLEDGE

Sales & Customer Service Management Skills:

Marketing, Stakeholder Engagement, Sales Planning, Research, Meeting and Exceeding Targets

Problem Identification and Resolution, Process Improvement, Basic Numeracy

Team Collaboration, Persuasion, Client Interaction, Handling Customer Complaints and Queries

Negotiation Skills, Sales Leadership, Needs Analysis, Commercial, Entrepreneurial

Ability to lead and motivate staff to achieve business goals through clear communication and an empowered management style, Build Rapport

Administration:

Report Writing and Document Preparation, Telephone Etiquette, Basic Financial Management

Technical Knowledge, Data Analysis and Capturing, Preparing Spreadsheets, Managing E-mails,

Computer Literacy: Microsoft Office (Word, Excel, PowerPoint etc.), Typing Skills

Versatile with an ability to follow instructions, Work independently and under supervision

Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.

Human Resources:

HR Administrative Duties, Recruitment, Training and Development,

Record Management (HR documents and financial documents), Database Management ATTRIBUTES

Effective Communication Skills (Written and Verbal) • Multitasking • Time Management • Adaptable Attention to detail • Managing Repetitive Tasks • Innovative • Stress Handling • Decision Making Conflict Resolution Flexibility • Organizing and Planning • Work well under pressure • Interpersonal Skills • Strategist • Eager to learn • Team Work • Work Independently• Problem solving REFERENCES

Yaseen Abraham

Supervisor

Clientele Life Assurance Company

073-***-****

Siphokazi Cadu

Team Manager

Talis Financial Services

073-***-****

Bongani Nzama

Team Manager

AVBOB Insurance

073-***-****

Nomonde Makgate

Administrator

Transnet Freight Rail

082-***-****

Refilwe Modise

Team Leader

IIE Rosebank College

073-***-****



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