Data Entry Customer Service

Renee Rein

Seminole, Florida *****• Telephone: 330-***-**** *******@*****.***

Energetic team player, task oriented, compassion driven professional, Looking to broaden and fortify my career and create value in a world class organization, where I can utilize my positive energy, medical skills, data entry, customer service, attention to detail, and entrepreneurial skills to be a valued contributor to your organization. Open to remote position.

EDUCATION AND CREDENTIALS

Optical / Ophthalmic Assisting Coursework: Completed Hands-On Training / Education Programs Cuyahoga Community College - Cleveland, Ohio – Completed Three Years of Core Ophthalmic / Optical Coursework Business Management Technology: Business Administration Courses Kent State University - Warren, Ohio – Completed Core Courses towards a degree in Business Management Professional Certifications and Affiliations

Ø JCAHPO Allied Health Certified Opthalmic Assistant, Active Licenses in Florida Ø Ohio Board of Opticians – Licensed Optician in the State of Ohio Ø Cosmetic Arts Certification, Florida

Ø Association of Technical Personnel in Ophthalmology (ATPO) Ø Cardiopulmonary Resuscitation (CPR) Certification for Healthcare Professionals Ø ABO License Review, International Trade Show Training Computer Skills:

Ø Experienced user of Microsoft Office Suite, Windows based Applications,EMR, Nextgen, Medflow,Nexttech. Chart Perfect, Axium

PROFESSIONAL EXPERIENCE

Patient Management Coordinator Nov.13,2023-Present Nova Southeastern University

Performs functions related to patient, student management, and flow to ensure curriculum is met. Appointment setting, providing customer service within quality assurance. Follows HIPPA and OSHA regulations and compliance guidelines in according with policy and procedure. Oversees day to day clinic operations in the dental clinic. Patient check in. Ability to work with colleagues and supervisory staff at all levels.

Medical Assistant June 6, 2023-present

Bay Area Nephrology

Medical Assistant takes vitals and medical history and inputs data entry into EMR, assists front office with phones as needed. Helps patients understand their treatment plans. Certified Ophthalmic Technician Lasik

Updegraff Laser Vision April 25, 2022-Dec.20-22

St. Petersburg, Florida

Interviews and collects all patient information including past and present medical history and enters EMR (Nexgen). Analyzes and inputs data entry using research into testing equipment. All Lasik work ups and Chart prep. Retina work ups. Operating and maintaining diagnostic equipment, Patient education. Excellent customer service. Solves practical problems and analyze situations to company protocols.

Certified Ophthalmic Medical Assistant 2019- 2021

Ponte Vedra Eye Associates

Ponte Vedra Beach FL.

Prepares patients by gathering medical history and testing, chart preparation, files and collects medical records, monitors Inventory, clean and disinfects, EMR documentation. Medical coding and billing.

Lead Ophthalmic Technician 2012-2019

Horizon Eye Care Charlotte, North

Carolina

• Responsible for office patient flow, all EMR documentation, complies with all HIPPA requirements, Effective time management skills, excellent patient service, Coding and billing.

• People Management: training and mentoring staff, motivates and empowers team member to achieve both company goals, as well as their own professional goals, research charts for history.

• Office Management: includes placing orders, keeping track of inventory, data entry, Retina work ups.

Certified Ophthalmic Technician: Oculoplastics Cosmetic Coordinator 2010 to 2012 Charlotte Eye Ear Nose & Throat, PA Charlotte, North Carolina

• Coordinated Oculoplastics Cosmetic support activities for a high-volume of patients on a daily basis; supporting the surgeon or physician during procedures, sterilizing and maintainance of instrumentation, ensured quality control and safety in the completion of procedures

• Successfully generate new business for the facility through sales development of new marketing practices, and networking initiatives

• Delivered world class patient care; responded to client feedback to improve customer satisfaction

• Provided medical care and treatment within the scope of established policies; supported administrative operations, performed triage, conducted key evaluations, instilled eye drops, performed diagnostic testing

Certified Ophthalmic Technician 2005 to 2010

Northeast Ohio Eye Surgeons, Inc./North Coast ophthalmology Kent and Stow, Ohio Provided quality patient care and support within a optical environment; conducted diagnostic examinations, performed screening exams, initiated interviews to gather medical histories, and coordinated the clinical activities.

• Planned and coordinated daily workflow and prioritized activities to facilitate patient flow throughout the facility. Responded to inquiries, questions, or requests from patients; delivered optical education and instruction and resolved conflicts; served as a direct liaison between the physician and patient. Updated, maintained, and evaluated confidential patient charts; recorded all reactions and complaints and input testing data into the internal Electronic Medical Records (EMR) programs.

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