Front Desk Customer Service
Resume:
LESLIE
WALTERS
***************@*****.***
Kansas City, MO 64129
Bold Profile
Versatile and achievement-oriented professional with a background at Ears, Nose, and Throat of Independence, where I streamlined medical document access, enhancing healthcare efficiency. Expert in front desk operations and adept in fostering positive interactions, I excel in environments requiring exceptional organizational and interpersonal skills. Demonstrated ability to improve operational workflows by over 30%, showcasing a blend of technical knowledge and customer service acumen.
PROFESSIONAL SUMMARY
SKILLS
• Front desk operations
• Telephone etiquette
• Appointment scheduling
• Medical terminology
Vatterott College
Kansas City, MO • 07/2004
Medical Assistant: Medical
Informatics
Vatterott College
Kansas City, MO • 06/2003
Medical Office Assistant : Medical
Informatics
Concorde Career College
Kansas City, MO • 05/2000
Medical Billing & Coding: Medical
Informatics
Pinellas Technical College
Clearwater, FL • 09/1999
Business Software Application:
Accounting
EDUCATION
Ears, Nose, and Throat of Independence - Medical Receptionist Independence, MO
First Student Transportation - School Bus Driver
Kansas City, MO • 05/2010 - 07/2010
Fantastic Sams Cut & Color - Hair Stylist/ Owner
St. Petersburg, FL • 03/1990 - 08/2000
WORK HISTORY
Supported office staff and operational requirements with administrative tasks.
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Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
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• Maintained current and accurate medical records for patients. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
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Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
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Transported passengers safely along prescribed routes according to tight schedules.
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Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
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Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
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Organized sales area and work station to showcase products and boost sales.
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Provided constructive feedback during fittings, helping clients refine their personal style preferences.
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Trimmed, cut, and shaped hair and hairpieces based on customer preference.
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Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
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