Call Center Customer Service
Resume:
BRITTANY CARTER
Troy, AL
**************@*****.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Census Field Supervisor
U.S. Census Bureau - Troy, AL
July 2020 to Present
• The Field Supervisor (FS) serves as the first level supervisor for a group of approximately 15 to 25 Field Representatives.
• responsible for data collection in a geography that may include some hard to count.
• Ensure Associates follow all safety policies and procedures.
• Thoroughly investigate and report all safety accidents and violations in a timely manner.
• Conduct operations in accordance with OSHA Standards.
• Direct the operations of the assigned work team to achieve prescribed objectives.
• Conduct shift meetings.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or alerts.
• Collaborate with workers and managers to solve work-related problems.
• Conduct staff meetings to relay general information or to address specific topics, such as safety. Assistant Store Manager
ZQ Wireless - Montgomery, AL
January 2018 to May 2020
• Maintaining store staff by interviewing,selecting,orienting,and training employees
•Helping guests with choosing the right products and services and closing the sale
• Showing guests how to use their new devices, accessories, and services
• Activate new services and repair cell phone screens
• Connecting with guests to earn their trust and loyalty
• Getting to know the guests, identifying their needs, and proposing the best solutions Call center Representative/Case Management
Pro Staff Temporary Agency
September 2016 to January 2018
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
WORK EXPERIENCE
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Assembly Technician/Quality Control
Smarts - Luverne, AL
February 2015 to March 2016
•Monitor operations to ensure that they meet production standards
• Recommend adjustments to the assembly or production process
• Inspect, test, or measure materials or products being produced
• Accept or reject finished items
• Remove all products and materials that fail to meet specifications
• Discuss inspection results with those responsible for products
• Report inspection and test data
Stocker/Customer Service
Walmart
February 2014 to January 2015
Load/unloaded boxes. Stock items on the shelves.
High school or equivalent
Charles Henderson High School
Typing
Communications
Multitasking
Speaking
Listening
Cash Handling
Customer Service Skills
Inventory
Management
Sales
Data Entry
Scheduling
Team Building
Training & Development
Retail Management
Employee Orientation
EDUCATION
SKILLS
Store Management Experience
Supervising Experience
Databases
Assistant Manager Experience
Administrative Experience
Case Management
Interviewing
Management & Leadership Skills: Impact & Influence — Proficient May 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Call Center Customer Service — Familiar
June 2020
Applying customer service skills in a call center setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills:3 years of customer service
Excellent written and verbal communication skills
Extremely productive in a high volume, high stress environment Proficient in use of ms work, excel, PowerPoint, and access self starter with
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