Project Management Manager

SAP Program/Delivery Manager

PRADEEP BHATIA

• Project Management Certificate (from Wipro)

• PMI Certified in Agile

• Project Management Certified (from Capgemini)

• ITIL/4® certified

• Certified in Oracle Programming

Contact: +91-961*******

E-Mail: ***************@*****.***

TRAININGS / SEMINARS ATTENDED

• Engagement Management - organized by Capgemini India Pvt. Ltd.

• PMI-ACP – Certified Agile Practitioner organized by QAI, Mumbai ACADEMIC DETAILS

1989 B.Com. (Business Administration, Statistics & Accounting) from, Gujarat University, Ahmedabad 1988 Diploma in Computer Science from Indian Institute of Computer Management, Ahmedabad CERTIFICATIONS

• Certified in Project Management conducted by Wipro Ltd.

• RDBMS (Oracle 8 with D2K) from SSIL, Gujarat in 1998

• Project Management conducted by Capgemini

• PMI ACP– Agile Methodology - 2014

• ITIL/4 Certified

PERSONAL DETAILS

Languages Known: Hindi; English; Sindhi; Gujarati

Address: 403, Woodbine Building, Everest World, Kolshet Road, Thane (W) India PROFILE SUMMARY

• A dynamic experienced professional with 23 years in SAP in Project Management, Release Management and Delivery Management in Waterfall and Agile Methodology

• Onsite experience with direct clients in North America, Europe and Asia Pacific

• Experience in managing large and complex projects.

• Core skill in SAP as ABAP professional then moved on to SAP Project Management.

• Gained good experience in Global Template rollout projects.

• Very strong in Offshore/Onsite delivery model.

• High integrity & energetic leader with proven ability of product development to deliver quality, timely and cost effective services to clients / customers

ORGANIZATIONAL EXPERIENCE

Since Aug.’15 Wipro Ltd., Mumbai as SAP Project Manager (Current…) Jan’04 – July’15 Capgemini India Pvt. Ltd., Mumbai as SAP Project/Delivery Manager Jul’02 – Sep’03 Softek Pvt. Ltd., New Delhi as ABAP Consultant Nov’01 – Apr’02 Nelito Systems Ltd., Mumbai as ABAP Consultant Oct’00 – Nov’01 Arvind Mills Ltd., Ahmedabad as ABAP Consultant Sep’92 – Oct’00 Videocon International Ltd., Gandhinagar as ABAP Developer Role across the tenure:

• Performed the roles of Project Manager, Release Manager, Service Delivery Manager, Development Manager, Scrum Master and Onsite Project Coordinator

• Experience in Project management for SAP Implementation projects, Support projects, Roll-out projects using Waterfall and Agile methodology.

AS A PROJECT MANAGER

• Project Management: Project planning, defining the milestones of deliverables, execution and monitoring, status reporting to key stake holders and escalation management till closure of the project.

• Responsible for delivering solutions as per business requirements.

• Identify Risks, Issues and prepare mitigation plan,

• Prepare the Project Charter, Resource Plan, Communication Plan and Escalation Matrix.

• Sound experience in managing End-to-End Project implementation (Time & Material and Fixed Priced)

• Have good hands-on primarily with Project Scheduling tool

• Multiple site project handling for large projects.

• Manage, mentor and monitor Technical and Functional teams on daily operation basis

• Liaising and Managing internal and external stakeholders

• Review of external vendors’ contracts in the interest of business

• Conduct daily / weekly meetings with Project stakeholders to keep Project deliverables on track

• Responsible for timely project deliverables with quality and defined cost

• Periodical reporting of schedule variance and effort variance.

• Coach the project team including the off-shore consultant

• Client relations management

• Management of team’s performance

• Have managed delivery of a large project with End to End responsibility with team size of 50-60

• Strong in implementing SDLC, methodologies, tools and estimation techniques

• Communication and presentation to the client on regular basis

• Very good people leader, ability to mentor & build teams, provide direction to the team AS A RELEASE MANAGER

• Planning, Run-book creation and implementation, Coordinate the change & deployment activities

• Maintain a release calendar and ensure dates aligned with stakeholders

• Production release by ensuring resources are available from all the appropriate teams during the particular change period

• Maintaining metrics on production changes

• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

• Planning and leading the releases (Independent, Infrastructure and Integrated Releases). AS A SERVICE DELIVERY MANAGER

• Playing a role of (SAP and Non-SAP) application project manager.

• Skill identification, staffing, resource deployment.

• Played a vital role in transition phase.

• Risk identification, mitigation and contingency plan

• Adherence to agreed SLA and strive to achieve maximum SLA

• Adherence to ITIL process and methodologies

• New Requirement analysis and its project planning, estimation and execution.

• Incident, Problem and Change analysis, assignment, tracking and reporting to client CIO level.

• Team management and Maintaining Client relations

• Synchronizing and coordinating the activities of Functional, Technical and Basis team

• Planning and striving to get permanent resolution for long time client’s pain points

• Initiating the “Root Cause Analysis” process for problem tickets.

• Strive towards reducing the inflow of incidents.

• Participate in ‘Change Control Board’ meeting.

AS A SCRUM MASTER

• Conducting daily stand –up meeting

• Responsible for making sure a Scrum team lives by the values and practices of Scrum

• Help the team perform at their highest level

• Facilitate scrum team sessions, moderate the discussions and apply agile methods that enable teams to work efficiently

• Support the refinement of user stories in order to plan sprints

• Perform sprint planning and execution. Oversee all relevant team artefacts as product backlog, sprint plan, sprint backlog, burndown charts etc.

• Monitor the product variables (story points, scope cost, effort, etc.) against the product idea and implement corrective or preventative actions to complete sprints

• Setting up retrospectives, sprint reviews or sprint planning sessions

• Remove impediments and barriers preventing team progress

• Provide product owner with progress updates on sprints and product backlog

• Walking the product owner through more technical user stories

• Implement the patterns and techniques to enhance the scrum approach, e.g. burn-down techniques retrospective formats

• Encouraging collaboration between the Scrum team and product owner Hands-on Technical Experience:

• Worked extensively on SAP ABAP including all type of development i.e. RICEF.

• Designed future state process of integrating the systems.

• Developed innovative solutions to solve clients' most complex integration requirements from legacy systems to SAP and vise-a-versa using SAP PI, DataStage and TIBCO. Achievements:

• Awarded by Wipro Ltd. for “Best Project Manager” for the year 2020.

• Awarded by Wipro Ltd. for “Best People Manager” for the year 2021.

• Awarded by Arvind Mills for “Special Competence Award”

• Awarded by Welspun Ltd. (Client) for Outstanding Contribution in SAP Implementation

• Awarded by Capgemini for “Contribution Margin Champion.”

• Awarded by Limitedbrands (Client) for the Most Valuable Person in their SAP Implementation.

(International assignment)

• Received many notes from different clients and project leadership about appreciating my work and managing skills.

MAJOR PROJECTS (Clients)

Projects performed Overseas Projects performed in India Citibank (Application Support) - USA Skyworks Inc. (Data Migration and HCM Support) Domtar Paper Company LLC (Carveout Project) -

Canada

TiVo Inc. (Managed Services)

Philips (Data Migration) Netherlands State Bank of India, Mumbai (SAP Support Project) Thermo Fisher Scientific (Roll Out Project) - Belgium/ UK

Infiniti Retail Ltd.-Croma, Mumbai (Support Project)

• Brookshire Grocery (SAP Support and Upgrade) - USA Anglian Water Supply, UK (Implementation Project)

• GMAC - General Motors (Implementation Project) - USA

Aviall Inc. (Implementation Project)

• Limitedbrands Inc. (Implementation and Support) - USA

• Thomson (Support Project)

• IBM Global Finance (Implementation Project) - USA • Cooper Industries (Implementation Project)

• • TATA Chemicals (India) (Implementation Project)

• • Arvind Mills Ltd. (India) – (Support Project)

• • Videocon (India) - (Implementation Project)

For project details, please refer Annexure:

ANNEXURE

PROJECTS UNDERTAKEN

At Wipro Ltd., Mumbai

(1)

Client: Citibank

Period: 06/2024 to 01/2025

Role/Title: Program Manager

Tools Used: Jira, Citi Marketplace

Work Location: Tampa, Florida USA

Project Description: Managing and supporting various Citibank applications like Citi Travel & Expenses, Firldglass, ServiceNow, P2P, Tableau etc.

(2)

Client: Domtar Paper Company LLC

Period: 10/2022 to 05/2024

Role/Title: Project Manager

Team Managed: SAP MM, PM, Finance and ABAP

Tools Used: Micro Focus ALM and Smartsheet

Team Size: 15

Work Location: Quebec-Canada

Project Description: Through wholly owned subsidiary Domtar Corporation, the Paper Excellence Group agreed to acquire Resolute Forest Products Inc. As a result of this acquisition Domtar having to sell it’s one of the mills. Wipro collaborated with Domtar to carveout and create a separate SAP instance of sold mill.

(3)

Clients: a) TiVo Inc. and

b) Skyworks Solutions (Includes 6 projects)

Period: 11/2019 to 09/2022

Role/Title: Project Manager

Team Managed: T&M and Managed Services including Applications and Infra Project Tools Used: HP ALM, Cloudbyz and ServiceNow

Team Size: 64

Work Location: Bangalore

(4)

Client: Philips

Period: 06/2018 to 10/2019

Role/Title: Data Migration Project Manager

Team Managed: SQL Server. ADM, SAP MM, PP, PM, QM, Finance and ABAP Tools Used: HP ALM

Team Size: 15

Work Location: Netherlands and Bangalore

Project Description: Philips has initiated a global data migration project at various locations. The entire Data migration is taking place in phased manner geographically. The source is legacy based systems to SAP HANA database.

Responsibilities: Playing a role of Data Migration Project Manager.

(5)

Client: State Bank of India (Govt. of India Org) Mumbai Period: 04/2016 to 05/2018

Role/Title: Project Manager

Team Managed: SAP HR, ABAP, Basis and SAP EP, Fiori/UI5, BW/BI and Mobile Apps Team Size: 30

Work Location: Mumbai – India

Project Description: State Bank of India is an Indian govt. organization in banking sector. This is a support project for World’s largest SAP HCM implementation for 320,000 bank employees. Responsibilities: Playing a role of Service Delivery Manager as listed above.

(6)

Client: Infiniti Retail Ltd- Croma (A TATA group of Companies), Mumbai Period: 09/2015 to 03/2016

Role/Title: Application Project Manager

Team Managed: SAP CRM, SAP BI/BO, Major SAP Modules and other Non-SAP applications Team Size: 30

Work Location: Mumbai – India

Project Description: Infiniti Retail Ltd- Croma (A TATA group of Companies) is India’s leading electronics and home appliances retailer having around 100 stores in 25 cities in India. Responsibilities: Playing a role of Service Delivery Manager as listed above. At Capgemini India Pvt. Ltd., Mumbai

(1)

Client: Thermo Fisher Scientific, Belgium/UK (International Assignment) Period: 11/2014 to 07/2015

Role/Title: Project Manager

Team Managed: SAP CRM, SD, MM, FICO, WMS, SAP ABAP, Webmethod, Sharepoint and Fusion Team Size: 26

Work Location: Belgium

Project Description: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Company’s mission is to enable customers to make the world healthier, cleaner and safer. They help their customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through their premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – they offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. This is a Roll-out project after India location. Now, we are implementing SAP solution for Belgium and UK plant. The project includes technologies like SAP CRM, Middleware as Webmethod and Fusion.

Responsibilities: Played a role of Project Manager as stated above.

(2)

Client: Anglian Waters Supply, UK

Period: Since Feb’14 – Oct’ 2014

Title: Scrum Master and Project Manager

Location: Mumbai

Team Size: 34

Team Managed: Standard ABAP, IS-Utility, Gateway and UI5 Description: It is an Agile methodology based project Role: Played a role of Scrum Master as stated above

(3)

Client: Aviall Inc., USA

Period: Aug’12 – Jan’14

Title: Project Manager

Location: Mumbai

Team Size: 55

Team Managed: SAP SD, FICO, MM, HR, ABAP, CRM, HR-ABAP, Data Conversion, WinShuttle, GuiXT, BODS, Sharepoint and Workflow

Project Description: Aviall, a subsidiary of The Boeing Company, is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries.

Aviall is a leading provider of aircraft parts, supplies, chemicals, tools and materials. Aviall offers more than 2 million parts, including extensive lines of aviation oils, tires, batteries, hardware and more. They also provide diverse maintenance, repair, rotables and innovative logistics and supply chain solutions. For more than 80 years, Aviall has supplied the global aerospace and defense industries with trustworthy product lines. Role: Played a role of Project Manager as detailed above

(4)

Client: Brookshire Grocery Company (International Assignment) Period: Mar’10 – Jul’11

Title: Service Delivery Manager (SDM)

Location: Texas – USA

Team Size: 18

Software: SAP IS-Retail, Webdynpro, BI, .Net/C#, XI (PI), Solution Manager Tools Used: HP ALM

Description: Brookshire Grocery Company (BGC) is a Texas (Tyler) based retail company. Capgemini has managed various accounts at the BGC that included production support, manufacturing implementation and HR upgrade.

Role: Playing a role of Service Delivery Manager as listed above.

(5)

Client: General Motors, USA (International Assignment) Period: Nov’09 – Mar’10

Title: Onsite Project Manager

Location: Michigan – USA

Team Size: 12

Software: SAP, XI (PI)

Role:

• Defined and implemented various development processes, communication set up between onsite and offshore team.

• Interacted with the onshore core team and checked the daily status of deliverables, issues/resolutions, communication or system related issues

• Gathered and analyzed the requirements from client.

• Assigned tasks to offshore technical leads on review of deliverables, issues raised by offshore and onshore teams and resolutions provided by the functional, technical, basis and/or client team and their progress and review

• Monitored the development status, ensuring the deliveries meet their timelines

• Reviewed critical and complex deliverables (technical)

(6)

Client: Limited Brands Inc., USA (International Assignment worth US$ 100 million/PA) Period: Sep’05 – Aug’08 and Jun’09 – Aug’09

Title: Onsite Project Coordinator/Manager

Location: Ohio - USA

Team Size: 200

Software: SAP IS-Retail, ABAP, Webdynpro, BI, .PI, DataStage, TIBCO, Sharepoint Role:

• Handled all the offshore development work involving various technologies like SAP – IS Retail, ABAP, Web Dynpro, TIBCO, SAP XI,

• Hands on with User-Exits, Forms, ALV reporting, BDC, ALE/Idocs.

• Reviewed the issue logs received from offshore and resolved the issue logs with the help of core onsite team members

• Reviewed the technical specifications received from offshore and got the same approved for code development

• Gathered and ensured the code deliveries are signed off by the client

• Monitored and reported the status of offshore as well as onsite development work

• Provided technical guidance to the team members whenever required

(7)

Client: Thomson, USA

Period: Oct’04-Aug’05

Title: Team Lead (Tech)

Location: Mumbai – USA

Team Size: 21

Software: SAP, Effort Estimation Tool

Description: SAP R/3 has been implemented across Europe, USA and Mexico. Role:

• Performed requirement analysis and time estimation

• Designed and provided technical solutions as per the requirements

• Provided technical guidance to the team members whenever required

(8)

Client: Cooper Industries Inc., USA

Period: Apr’04-Sep’04

Title: ABAP Developer

Location: Mumbai

Software: SAP

Languages: ABAP-HR

Description: The UNITY project is SAP Enterprise implementation, focused on developing a global SAP design for all of Cooper Industries Divisions.

Role:

• Reviewed development of the project

• Performed:

• Coding of the assigned objects

• Testing of codes

• Documented technical details of the project

Organization Name: Softek Pvt. Ltd.

Client: IBM Global Finance, USA

Period: Jul’02 – Sep’03

Title: ABAP Developer

Location: Connecticut – USA

Description: IBM Global Finance is a part IBM Corporation located in Connecticut-USA. This was an enhancement project for General Ledger Division and Fixed Assets. All development related to the interface between SAP and Web based Fixed Assets System. Role:

• Coding of the assigned objects

• Development Review

• Testing of codes and

• Technical documentation

Organization Name: Nelito Systems Ltd.

Client: TATA Chemicals Ltd., India

Period: Nov’01 – Apr’02

Title: ABAP Developer

Location: Gujarat - India

Description: TATA Chemicals Ltd., a giant chemical organization located in west coast of Gujarat

(India).

Role:

• Coding of the assigned objects

• Development Review

• Testing of codes and

• Technical documentation

Organization Name: Arvind Mills Ltd.

Client: Arvind Mills Ltd., India

Period: Oct’00 – Oct’01

Title: ABAP Developer

Location: Gujarat - India

Description: Arvind Mills Ltd. Is one of the largest textile industries in India mainly dealing with manufacturing, marketing and exporting of Denim and other fabrics. Role:

• Coding of the assigned objects

• Development Review

• Testing of codes and

• Technical documentation

Organization Name: Videocon International Ltd.

Client: Videocon International Ltd

Period: Sep’99 – Sep’00

Title: ABAP Developer

Location: Gujarat - India

Description: Videocon International Ltd. is a leading electronics industry involved in manufacturing consumer appliances.

Role:

• Coding of the assigned objects

• Development Review

• Testing of codes and

• Technical documentation

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