Customer Service Healthcare Software

Epic Credentialed Healthcare Software Trainer United States, multiple hospitals

Certified in Epic Electronic Health Record (EHR) training. Facilitated high-impact educational sessions to empower healthcare professionals in optimizing their use of EHR systems. Conducted thorough analyses of system build changes and remedies, followed by meticulous documentation and effective communication of workflow modifications to medical staff. Solicited and evaluated operational requirements from clinical units, engineering tailored solutions to meet specific client needs.

Spearheaded the implementation of Inpatient and Ambulatory modules, incorporating workflow analysis and comprehensive training for over 14,000 healthcare staff including nurses, ancillary staff, and unit clerks. Jan 2011 - Present

Highly accomplished IT expert with a decades of dedicated service in healthcare software training, customer service, and leadership roles. Leveraging an extensive background in workflow optimization and custom solution development, I am committed to empowering healthcare practitioners to seamlessly integrate technology into their daily operations. My core mission is to instill a robust sense of confidence in systems and processes, thereby contributing to streamlined workflows and exceptional patient care outcomes. As an analytical thinker and a passionate advocate for technological advancements in healthcare, I continue to drive impactful change that elevates the efficiency, effectiveness, and overall quality of healthcare delivery.

Educational Training and Development

Client Management

Healthcare IT Consulting

Epic EHR Software Proficiency

Effective Communication Skills

Financial oversight

Adaptability

Team Leadership

Microsoft Suite

Workflow Optimization

Payroll management

Attention to Detail

SUMMARY:

+646-***-**** · *************@***.*** ·

Iris Santiago

KEY COMPETENCIES & SKILLS

PROFESSIONAL EXPERIENCE

Managed and streamlined employment vacancy databases, while providing data-driven analysis of job descriptions to facilitate graduate job placement.

Leveraged facility resources to provide comprehensive career guidance and actionable employment insights to students Developed and maintained a career resource library, both digital and print, to aid students in various stages of job-seeking. Career Services Coordinator ASA Institute, College for Excellence Jan 2008 - Jan 2011 Acted as a dedicated Parent and Student Liaison, offering specialized assistance and guidance for inquiries concerning youth, family, and educational systems.

Strategically formulated programming objectives, conducted process reviews, and managed both program execution and budget oversight to ensure organizational alignment. Orchestrated comprehensive logistical arrangements for a variety of programming activities, including meeting scheduling, calendar management, and the planning of multifaceted events and conferences. Parent/Student Coordinator CampInteractive Jan 2007 - Jan 2008 Rigorously maintained and coded financial data, ensuring full compliance with established accounting procedures and contributing to accurate financial reporting.

Administered and managed ADP payroll systems, meticulously processing employee compensation while verifying deductions and benefits, thereby ensuring timely and accurate payments. Curated and organized visual displays, enhancing the aesthetic environment and effectively conveying intended messages or themes for internal and external audiences.

Sr. Administrative Assistant Flik Independent Schools by Chartwells, Horace Mann School Jan 2001 - Jan 2006 EDUCATION

ASA Institute of Technology, Brooklyn, NY

GPA: 3.95

Associate Degree in Network Administration and Securities

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