Customer Service Mental Health

BRIAN WATTS

716-***-**** *************@******.***

Cheektowaga, NY, 14225

SKILLS

• Customer Service

• Problem Solving

• Decision Making

• Organization

• Time Management

OBJECTIVE

To leverage my current skills and experience while actively seeking opportunities to grow and enhance my professional abilities. I am committed to continuous learning and development, aiming to expand my expertise, contribute to organizational success, and stay at the forefront of industry trends and best practices.

EXPERIENCE

Brylin Hospital

Customer Service

• Greet patients, visitors, and staff with a friendly and professional demeanor, ensuring a safe and welcoming environment.

• Assist patients and visitors with directions to departments, treatment areas, or specific rooms within the facility.

• Answer phone calls promptly, address inquiries from patients or family members, and direct calls to the appropriate department or staff. Screen visitors for appropriate access, issue visitor badges, and ensure they follow hospital policies for visiting patients.

• Monitor patients to prevent self-harm, harm to others, or wandering from designated areas. Ensure patients follow hospital or facility rules.

• Keep accurate records of patient interactions, behavioral observations, and responses to treatment or medication, which will be used by healthcare professionals to adjust care plans. Mental Health Aide

• Provide direct care services, treatment, rehabilitation, and support individuals diagnosed with mental illness. Assist individuals to participate in games and recreational programs; coach and encourage individuals to develop daily living skills; and provide a clean, safe, and comfortable environment. Work with other staff to develop, carry out, and record care plans, and, in accordance with special instructions it may be physically demanding. You would need to be prepared to act to ensure the health and safety of patients and staff. We do 24 Hour round checks every day and make sure everyone in the building. Check Clothing when family members bring clothing.

Admission Clerk

• Contact the insurance provider and verify the patient’s coverage. Let the patient know of any out of pocket expense for them admission. Take a photo of the patient to have in their chart for admissions records and the unit records. Input patient’s information into the computer. Explain various consents that’s related to hospital policy. ECT Department

• Assist nurses with patients after treatment and transfer them to recovery room. Then vitals are taken and see if there was any complications. Offer the juice or water to help flush the medication given to them during the procedure. Then by wheel chair take them down stairs to the awaiting family member.

HSBC Bank

Bank Teller

• Accept cash and checks for deposit into customer accounts, ensuring accurate and timely processing.

• Process cash withdrawals and provide customers with the correct amount of money from their accounts.

• Help resolve customer issues or direct them to the appropriate department or bank officer for more complex matters.

• Verify and cash checks for customers, ensuring the authenticity of the check and enough funds in the account.

Large Vault Service Teller

• Check in all work and cash through window

• Verify cash, perform data input into system and check for all deposit types including check only, ATM, and mixed Process check imaging into the system.

• Balance all individual teller sells Validate bulk pull and fill each

• order by packing slip. Complete checklist according to

• established deadlines for each major function throughout the day Clean off stations at end of day, bundle trash according to specified procedure, sort deposit slips, ensure no work is remaining, print check manifest and make sure deposits match Ensure all imaged work and teller paperwork is delivered to the appropriate areas and/or filed appropriately. International Check Operations

• Verify all checks mail certified by a carrier from different countries. (Example. Canadian Dollars)

(British pounds) (.euro,) (Hong Kong dollars.)Make a call to the traders in New York city and get a rate at the time of deposit. Let the customer know the rate and ask do they want to proceed. (If its ok) We reach out to the bank the check drawn under and verify if it’s a good check. Place a ten day hold on the funds until cleared. Wire the funds to the customer account. Then balance the credits and debits at the end of the day of all transactions. VOLUNTEER WORK:

• Juneteenth Festival 2003

• HSBC: Habitat for Humanity

Community Clean Up 20004

AWARDS:

HSBC Bank: Teller of the Year 2004

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