Home Caregiver Customer Service
Resume:
Vanessa Camargo
Sacramento, CA *****
*************@*****.***
Professional Summary
To obtain a position within an organization where I can enhance a company's productivity and reputation while
utilizing my professional skills and increasing my knowledge in the field. Willing to relocate to: Sacramento, CA
Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Homewatch CareGivers-Sacramento, CA
Present
• Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
• Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
• Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
• Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
• Implemented personalized care plans, tailored to each client's unique needs and preferences, resulting in improved overall quality of life
• Monitored clients' vital signs and reported any changes or concerns to healthcare professionals, contributing to early detection and intervention
• Assisted clients with therapeutic exercises and rehabilitation activities, supporting their physical health and recovery goals
• Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
• Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
• Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
• Collaborated with healthcare professionals, including nurses and therapists, to implement and adjust care plans as needed, ensuring comprehensive and coordinated care
• Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
• Managed and documented clients' medical histories and daily activities, maintaining accurate and up- to-date records
• Facilitated communication between clients, family members, and healthcare providers, ensuring a collaborative approach to care
• Responded to emergencies calmly and efficiently, following established protocols and seeking assistance when needed
• Attended training sessions and workshops to stay informed about the latest caregiving techniques, medical advancements, and safety protocols
• Collaborated with healthcare professionals to implement and monitor specialized care plans for clients with chronic conditions or complex medical needs
• Assisted clients in engaging in social and recreational activities, promoting a sense of purpose and connection
• Advocated for clients' rights and needs, ensuring they received appropriate care and services within the home environment
Cosmetologist/Hair Stylist
Independent Self Employment-Sacramento, CA
August 2020 to Present
Obtained my cosmetologist license currently have my own salon suite. I preform Beauty services and treatments Skills include *Customer service *Customer Consultation *Understanding of Human Behavior *Clear communication *Critical Judgement * Understanding Anatomy *Relationship Building and Management *Strong knowledge of Body Mechanics *Accomplished Manager *Time Management
*Verbal and written Communication *Goals and Performance *Scalp Treatments *Hair Maintenance Expert *Highlights and lowlights * knowledge of color space theory *Hairstyling *Bleaching dying and tinting *Hair conditioning and styling *Inventory Control *Trend expert *Strong Leader *Highly Self Modivator Self starter Positive and upbeat
Customer Service Coordinator
UEI College-Sacramento, CA
October 2023 to February 2024
• Front desk
• Complied with all federal,state,accreditation and intutional polices and procedures
• Welcomed on-site visitors, determines nature of buisness, and announces visitors to appropriate personnel
• Retrieve messages and voice-mail and forward to appropriate personnel
• Answer incoming telephone calls determines purpose of callers and forward calls to appropriate personnel or department
• Takes and delivers messages or transfer calls to voice-mail when appropriate personnel are unavailable
• Answered questions about the organization and provides callers with addresses, directions and other information
• Monitor visitor access and issues passes when required
• Update appointment calenders
• Receive, sorts and route mail and maintains and routes publications
• Maintain fax machine assists users sends faxes and retrieves and routes incoming fax
• Create and print fax cover sheets memos correspondence, reports and other documents when necessary
• Clerical duties filing, photocopying, data entry
• Distribute leads to Admissions reps
• Multitasking
• Answering phones
• Communication with the entire department via teams and email
• Computer savvy
Hair Stylist
Drybar-Sacramento, CA
July 2022 to March 2023
• Wash Blow-dry style
• Excellent customer service
• Sterilization of tools
• Organization
James Mark Salon and Spa
Salon and Spa-Elk Grove, CA
October 2021 to March 2022
• Assistant to Owner James Mark
• Wash Blow-dry style
• Application of color and toners
• Answer multiple lines telephone
• Patient scheduling via computer
• Great customer service
• Back Salon duties such as
• Washing and sterilization of tools
• Keeping the salon flowing in all aspects.
Sales Manager
Metro PCS T-Mobile-Sacramento, CA
April 2015 to October 2018
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Developed value-added solutions and approaches by leveraging trends in customer market places and industries
• Created effective strategies to target new market after researching and analyzing competitors behavior
• Identified, hired trained highly qualified staff by teaching best practices, procedures and sales strategies.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Monitored customer buying trends, market conditions and competitors actions to adjust strategies and achieve sales goals
• Improved sales process to streamline customer acquisition and onboarding strategies Medical Assistant
Women's Health Specialists-Sacramento, CA
Duties Include:
• Perform daily administrative and clinical tasks
• Arrange for hospital admissions and laboratory services.
• Answer Telephones, great patients, schedule appointments, fill out insurance forms, and update and file patients' medical records
• Complete billing and bookkeeping transactions
• Take medical histories, record vital signs, and explain treatment plans to patient
• Prepare patients for examinations and assist physicians during procedures
• Collect and prepare laboratory specimens, perform basic laboratory tests, prepare and administer medications, draw blood, prepare patients for x-rays, take electrocardiograms, remove sutures and change
dressings.
• Telephone prescriptions to a pharmacy and authorize drug refills Riverbend Medical Associates
Sacramento, CA
Duties Include:
• Assisted 6 Providers in front and Back office
• Data Entry
• Communications (phone, Fax, E-Mail)
• Maintained Filing and Mailing Lists
• Taking Brief Medical History of patients
• Vitals, injections, Routine Laboratory tests.
• Assists in Minor Surgical Procedures
• Performed in-office procedures
• Provided patient care
• Obtained patient vitals
• Performed blood draws
• Triaged patients
• Responsible for scheduling patients for appointments
• Assisted with insurance verification
• Responsible for back office duties
• Ordered labs
Education
Certified in Cal Fire
Certified in Server
Certificate in Medical Assistant
Western Career College - Sacramento, CA
2004 to 2005
High school diploma or GED
Skills
• Records management
• Data entry (10+ years)
• English
• Sonography
• Phlebotomy
• Microsoft Office
• Medical imaging
• Organizational skills
• Medical terminology
• Time management
• Epic
• HIPAA
• Documentation review
• Photography (10+ years)
• Negotiation
• Salesforce
• Customer service
• EMR systems
• ICU experience
• SharePoint
• Computer literacy
• Administrative experience
• Negotiation (10+ years)
• Clinic
• Quality assurance
• Communication skills (10+ years)
• Venipuncture
• Relationship management
• Google Suite
• Outpatient
• Social media management
• Phone etiquette
• Medical office experience
• Medical Imaging
• Management
• EMR Systems
• Medical Scheduling
• Hair styling (10+ years)
• Pet grooming
• Laboratory Experience (3 years)
• Basic math
• Patient care
• SKILLS • Strong interpersonal, administrative, and people skills • Proficient in MS Windows; Word, Excel, Power Point, and Outlook • Efficient in organization, multi-tasking and prioritizing tasks in a fast paced environment • Skilled in creating reports, spreadsheets, presentations and graphs • Competent in handling money transactions, in accordance with company policies and procedures • Able to work as part of a team, while working under pressure, and interacting professionally with co- workers and supervisors • Knowledgeable Of Native American Community less (5 years)
• Typing
• Laboratory experience
• Operations management (10+ years)
• Nail care
• Google Docs
• Filing
• Makeup application
• Office management
• Photography
• Phone etiquette (10+ years)
• Medical Records
• Sales
• Multi-line phone systems
• Sales (10+ years)
• Cashiering (10+ years)
• Triage
• Pet sitting
• Customer service (10+ years)
• Insurance Verification
• Typing (10+ years)
• Medication administration
• Bank Secrecy Act
• Clerical Experience (10+ years)
• Marketing
• Computer skills
• Experience Administering Injections (3 years)
• Vital signs
• DocuSign
• Recruiting
• Patient Care
• Weight loss
• Documentation review (10+ years)
• Medical records
• Blood sampling
• Pet care
• Microsoft Excel
• Medical office management
• Anatomy Knowledge (10+ years)
• Computer Skills (10+ years)
• Vital Signs (3 years)
• Anatomy knowledge
• Communication skills
• Writing skills
• Operations management
• Cash handling
• Windows
• Animal care
• Clerical experience
• Office experience
• Animal handling
• Medical receptionist (5 years)
• Customer relationship management
• Cash register
Certifications and Licenses
Certified Medical Assistant (AAMA)
Present
Driver's License
Certified server
CPR Certification
Certified Medical Assistant
Cosmetology License
CCMA Certification
CPR/BLS
March 2017 to March 2019
Additional Information
SKILLS
• Strong interpersonal, administrative, and people skills
• Proficient in MS Windows; Word, Excel, Power Point, and Outlook
• Efficient in organization, multi-tasking and prioritizing tasks in a fast paced environment
• Skilled in creating reports, spreadsheets, presentations and graphs
• Competent in handling money transactions, in accordance with company policies and procedures
• Able to work as part of a team, while working under pressure, and interacting professionally with co- workers and supervisors
• Knowledgeable Of Native American Community
Contact this candidate