Customer Service Representative

Fresco TX

*********@*****.***

646-***-****

JOSEPH BEMPAH SARPONG

PROFILE

Dedicated customer service representative committed to providing quality care for ultimate customer satisfaction. Ability to establish and maintain communication with clients excellently, skilled at transforming customer feedback into actionable insight, that drives revenue, increases customer loyalty, and improves overall organizational agenda. Excellent time management skill and a good team player.

EXPERIENCE

Grace Compassion Group, Texas

Customer Service Representative May 2020-Present

Resolves over 200+ weekly customer service inquiries via phone, email, and chats, consistently exceeding expected targets.

Ensured Customer inquiries were resolved with a 100% score

Ensures all KPIs are met consistently over the target

Pioneered the development of improved systems for following up with unsatisfied customers

Trained and mentored employees on conflict resolution.

Proposed a more efficient call script to reduce the average customer handling time.

Spearheaded customer referral programs

Helped develop a new customer service training program based on my best-demonstrated practices Helped manage the staffing process, including recruiting, interviewing, hiring, and training.

Samara Pharmaceutical, Albany, NY Assistant Human Resource Personnel October 2016– May 2019

Helped manage the staffing process, including recruiting, interviewing, hiring, and training.

Ensured job descriptions were up to date and compliant with all local, state, and, federal regulations.

Developed training materials and performance management programs to help employees understand their responsibilities.

Partnered with management to ensure strategic HR goals were aligned with the organization’s business initiatives.

Provided support and guidance to HR staff.

Helped create a compensation strategy for all employees.

Skills

·Critical Thinking

·Handling Pressure

·Leadership

·Problem Solving

·Adaptability

. Excellent customer service

. Great verbal and written communication

. Agile methodology

EDUCATION

Central University

Bachelor of Science in Business Administration (Human Resource Management)

NYTS

Master’s Program (Integrated Leadership)

Contact this candidate