Customer Service Call Center
Resume:
MALINDA GRANVILLE
Downey, CA *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Associate
TTEC-Torrance, CA
December 2024 to Present
Work in a high demand call center answering customers inquiries regarding their Fastrak accounts and assisting with payments and problem solving
Court Clerk III
Orange County Superior Court-Orange, CA
August 2007 to December 2024
Currently assigned to a Family Law judge for approximately 3 years, responsible for maintaining the dept. scheduling hearings, keeping track of cases set on the courts daily calendar, maintaining the judge’s personal calendar as and for personal time off and/or trainings as well as meetings. Responsible for taking minutes and summarizing the court’s orders into the court’s database. Train and assist with writing procedures and weekly reports. Proficient in Excel, Microsoft Word, PowerPoint and Outlook.
Deputy Clerk I, II, III
Los Angeles Superior Court
February 2000 to August 2007
Worked in the Civil, Small Claims, Family law and Traffic depts as a counter, cashier and correspondence clerk. Responsible for taking in payments for filings, traffic citations and misc. payments. Worked as a lead and assisted with cashing out cashiers at the close of the business day. Interacted with other government agencies and courts within the county and outside. Assisted with scheduling for time off requests and unexpected absences.
Education
Manuel E Dominguez High School
September 1988 to June 1990
Skills
• energetic (10+ years)
• Communication skills (10+ years)
• my priority is to ensure my work is excellence at best (10+ years)
• Administrative experience (10+ years)
• With confidentiality and professionalism being of importance (10+ years)
• Leadership (10+ years)
• works well independently (10+ years)
• 10-Key. Excel (10+ years)
• Office experience (10+ years)
• with each and every project
• Microsoft Excel (10+ years)
• self-sufficient (10+ years)
• high level of professionalism
• Microsoft Office (10+ years)
• resulting in nothing but excellence.
• Filing (10+ years)
• Microsoft Word (10+ years)
• Data entry (10+ years)
• Customer service
• I am proficient typing at 55 WPM (10+ years)
• Computer skills (10+ years)
• Organizational skills (10+ years)
• Cash handling
• Clerical experience
• love learning new things (10+ years)
• Management
• Typing (10+ years)
• Outlook and Power point. Very hard-worker
• Supervising experience (4 years)
• Writing skills (10+ years)
• Microsoft Outlook (10+ years)
Certifications and Licenses
Driver's License
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