Customer Service Representative

Andrew Stephen Butz

**** ** **** ***** **** Coral FL 33991

Email address : *****************@*****.***

Phone number : +1-754-***-****

Professional Summary

Customer service professional with 3+ years of experience in sales, technical support, and customer care. Known for exceptional communication skills, problem-solving abilities, and a strong ability to multitask in fast-paced environments. Adept at using CRM tools, Microsoft Office, and providing empathetic, solution-driven support. Fluent in English, Haitian Creole, and French. Seeking to leverage my expertise to enhance customer satisfaction and loyalty at your company.

Work Experience

Concentrix – Customer Service Representative

Sept 2022 – Dec 2024

Handled high-volume customer inquiries with professionalism and efficiency.

Made outbound calls to inform customers about order delays and payment issues.

Assisted customers in placing orders, tracking shipments, and resolving complaints.

Maintained a 95%+ customer satisfaction rating through strong problem-solving and communication skills.

LIVEOPS – Customer Service Representative

Feb 2022 – Aug 2022

Managed inbound and outbound customer interactions, ensuring seamless support.

Identified and resolved issues efficiently, reducing repeat customer concerns by 20%.

Utilized active listening and analytical skills to provide tailored solutions to customer inquiries.

Omni Interactions – Customer Service Representative

Mar 2021 – Jan 2022

Provided real-time solutions to customer concerns, enhancing brand reputation.

Documented and processed customer account updates with 100% accuracy.

Maintained a fast response rate and exceeded performance benchmarks.

Education

College Alexis Tocqueville – Port-au-Prince, Haiti

High School Diploma – Science (Jul 2015)

Key Skills & Competencies

Customer Service Excellence – Strong ability to engage, assist, and retain customers.

Problem-Solving & Conflict Resolution – Adept at resolving complaints efficiently.

CRM & Technical Proficiency – Experienced with Microsoft Office & CRM platforms.

Multitasking & Adaptability – Thrive in fast-paced, high-pressure environments.

Strong Communication – Fluent in English, Haitian Creole, and French.

Time Management & Efficiency – Proven ability to meet and exceed performance goals.

Additional Strengths

Fast Learner & Tech-Savvy – Quickly adapts to new tools, processes, and systems.

Empathetic & Patient – Builds strong customer relationships through active listening.

Team-Oriented & Independent – Works efficiently both individually and collaboratively.

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