Technical Support Engineer

Bjar Oramari

Cybersecurity Analyst Technical Support Engineer IT Helpdesk

P: 617-***-**** *******.****@*****.*** linkedin.com/in/bjaroramari

PROFESSIONAL SUMMARY

Detail-oriented and methodical IT, technical support, and IT infrastructure. Adept at conducting research on emerging technologies, documenting IT security best practices, and troubleshooting complex technical issues. Strong foundation in relational databases, cybersecurity principles, and project management.

TECHNCIAL SKILLS:

Security: Advanced user of intrusion detection, IDS/IPS, DLP, SIEM, vulnerability-scanning, Web gateway, proxy appliances, and antivirus tools.

Software: Win 7,10 and 11, Mac and Linux, MS Office, Cisco OS, VMware 6.5,Win server 2016&2019.

Networking: Configure LAN and WAN, Network Routers and Switches, VPN, Provide Firewall Configuration,

Monitor Network Activity.

Programming language: Python, SQL, HTML, CSS.

Speaking Languages: English, Kurdish, Arabic.

EDUCATION

Cyber Security Training Per Scholas

Cambridge, MA Feb 2025

Cybersecurity Program (Full-time) focused on the penetration, investigation security control, implementing security control, and responding to security breaches.

●Lab to practice skills: Cisco Packet Tracer, OPNSense Firewall, Wireshark.

●Development of critical thinking and problem-solving skills.

Technical Support Fundamentals Google Jan 2024

six-month program covering troubleshooting, customer service, networking, system administration, and security.

Master’s in computer science Sam Higginbottom University Oct 2013

Cloud Computing, Networking.

EXPERIENCE

IT Operations Coordinator (01/ 2020 – 10/2023)

Company: Progress in Peace non-profit organization/ Kurdistan

Serve as the first point of contact.

Provide remote and onsite support for end-users.

Investigated and resolved security incidents, identifying and mitigating cyber threats.

Managed IT security operations, ensuring system integrity and incident response readiness.

Provided user support, troubleshooting system vulnerabilities, and ensuring security compliance.

IT Technical Support (03/2015 – 12/2019)

Company: Rizgar Store for IT Services/ Kurdistan

Provide Tier 1,2 service, support Azure, Active Directory.

Install, configure, and troubleshoot hardware and software.

Support PC, Mac, iOS, Android, and printers.

Maintain and update inventory and documentation.

Offer hardware and software solutions and consultations.

Provide excellent customer service for clients' technical needs.

IT Desktop Support (01/2009 – 02/2015)

Company: Duhok Vocational School / Duhok, Kurdistan

Maintained and monitored computer systems and networks.

Conducted electrical and safety inspections for computer equipment, adhering to standards.

Provide Support for printers, scanners, and other peripherals.

Provided IT assistance to staff.

Updated computer Systems and upgrade Hardware.

Entrepreneurship Development Program Trainer (08/2021 – 09/2023)

Company: UNIDO / Kurdistan

Led inclusive entrepreneurship training, integrating soft, financial, and technical skills using institutional and external expertise, while conducting market assessments.

Managed start-up support and business development services, overseeing budgets, contributing to project reporting, and monitoring frameworks for entrepreneurs' growth.

CERTFICATE AND TRAINING

Splunk User Core Certificate, Cisco Network Academy,2025.

CyberSecurity Essentials, Cisco Network Academy,2024.

Networking Essentials, Cisco Networking Academy,2024.

NDG Linux Essentials, Cisco Networking Academy,2024.

Information Security Training, CodeCamp Platform,2023.

Cyber Security Training, Google Certified Course,2020.

Training of Trainers: Entrepreneurship Curriculum Program, UNIDO, 2020.

Project Management Cycle Training, RedR UK,2017.

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