Customer Service Administrative Assistant
Resume:
JOCELYN HARRIS
Warren, Ohio 44483
********.******@***.***
WORK EXPERIENCE
• Greets patients and visitors and directs them to the proper staff members, providing courteous customer service.
• Answers and sends out email communications.
• Maintains logs and other tracking documents or tools as appropriate.
• Performs receptionist duties.
• Maintains working knowledge of agency policies and procedures, manual regulations, and community resources.
• Carries out administrative duties such as typing, creating business correspondence, copying, faxing, and scanning in a busy office setting.
• Responsible for coding and processing invoices.
• Communicates with vendors.
• Attends face to face and virtual meetings.
• Proficient in Microsoft Office, OnBase, Qualifacts CareLogic, and AS400 Software.
• Performs scheduling duties.
• Maintains complete confidentiality in accordance with organizational and legal requirements.
• Opens and distributes mail and packages.
• Deposits checks electronically.
• Collects donations for the organization and forwards to the foundation.
• Maintains filing system.
• Assists Director with special projects by coordinating records and resources to meet expected requirements.
• Generates reports.
• Run errands as needed.
• Determined programs for low-income families and individuals based on federal and state regulations.
• Initiated and maintained communication with public assistance clients to determine their continued or initial eligibility.
• Completed all intake and redetermination processes.
• Interviewed assistance groups via telephone.
• Sends out correspondence or follow-up to clients.
• Performed order entry.
• Served as the first point of contact at the front desk.
• Coordinated Intake Clinic daily for new clients.
• Oversees maintenance and operation of building and office equipment.
• Supplied exit codes for parking lot to clients and visitors.
• Collected and counted large amounts of cash and checks, provided accurate change, and issued receipts.
• Accepted and recorded cash deposits daily from several city departments, including the Youngstown Water Department to be intercepted by Brinks.
• Distributed payroll checks to all city departments.
• Prepared and issued various city licenses to residents and local businesses.
• Scheduled medical appointments for patients and arranged transportation for set appointments.
• Pulled patient charts for upcoming appointments and transferred information to appropriate parties.
• Executed large quantities of data entry.
RELEVANT WORK HISTORY
2023-present ADMINISTRATIVE ASSISTANT
Mercy Health Home Care, Home Infusion,
Home Medical Equipment, Hospice and Palliative Care Girard, OH 2023-2023 ELIGIBILITY REFERRAL SPECIALIST II
Trumbull County Job and Family Services Warren, OH 2022-2022 PLANNING DEPARTMENT PROCESSOR
Ajax Tocco Magnethermic Warren, OH
2019-2022 ADMINISTRATIVE ASSISTANT
Coleman Professional Services Warren, OH
2017-2018 OFFICE CLERK (TEMP)
Youngstown City Hall Department of Finance Youngstown, OH 2015-2016 LABELING CLERK (TEMP)
The Nutrition Group Girard, OH
2014-2015 CUSTOMER SERVICE ASSOCIATE
UPS Store Austintown, OH
2003-2004 DATA CONVERSION OPERATOR
Akron Remote Encoding Center Akron, OH
2001-2002 MEDICAL RECORDS CLERK
Correctional Medical Services at Trumbull Correctional Institution Leavittsburg, OH 1997-1999 CUSTOMER SERVICE AIDE
Cuyahoga Job and Family Services Cleveland, OH
OTHER RELEVANT/ NON-RELEVANT WORK EXPERIENCE
LETTER CARRIER/MAIL HANDLER ASSISTANT
United States Postal Service Youngstown, OH
TRADITIONAL SECURITY OFFICER
G4S Secure Solutions Independence, OH
WAREHOUSE ASSOCIATE
Macy’s Logistics North Jackson, OH
EDUCATION
Medical Assistant
MedCerts
present
A.S., in Paralegal Studies, cum laude
Everest University Online, Tampa, FL
2009
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