Store Manager Customer Service

Chantel Faison

**** **** ******, *********, ******** 21206 M: 410-***-**** **********@***.***

Professional Summary

Conscientious Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. I am dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.

Skills

•Excellent customer service skills

•Hourly shift management

•POS systems

•Customer relations

•Merchandising

•Bank deposit procedures

•Goal-oriented

•Detail-oriented

•Strategic thinker

•Store displays

•Staff training and development

•Opening and closing procedures

•Customer-oriented

Work History

Store Manager, 01/2009 to 01/2023

Variety Wholesalers – Baltimore, MD

•Manage total store level operations, including staff hiring, training, evaluations and work schedules.

•Handle budget planning and tracking, accounting and payroll.

•Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

•Receive deliveries from couriers, verified merchandise, stock shelves.

•Pack and ship merchandise.

•Maintain relationship with vendors.

•Enter employee payroll.

•Place orders for out of stock merchandise.

•Prepare store for yearly inventory and assist in loss prevention initiatives.

•Experience working in a production, deadline driven environment and the ability to prioritize multiple competing tasks.

•Flexibility to work extended hours during heavy workload periods.

•Able to follow a detailed process/procedure.

•Perform mathematical calculations to determine profits, losses and pricing.

•Handle escalated customer service matters.

•Possess strong verbal and written communication skills.

•Counted cash drawers and made bank deposits.

•Interviewed job candidates and made staffing decisions.

•Managed staff of 40 sales associates including team leaders and assistant managers.

•Assigned employees to specific duties to best meet the needs of the store.

•Reordered inventory when it dropped below predetermined levels.

•Instructed staff on appropriately handling difficult and complicated sales.

•Hired, trained and evaluated personnel in sales and marketing.

•Examined merchandise to verify that it was correctly priced and displayed.

•Planned budgets and authorized payments and merchandise returns.

•Scheduled and led weekly store meetings for all employees.

•Increased profits through effective sales training and troubleshooting profit loss areas.

•Reported to the district manager regarding all store and staff issues.

•Completed profit and loss performance reports.

•Trained and developed new associates on POS system and key sales tactics.

•Implemented a new ordering process and identified poor work habits to improve process effectiveness.

•Conducted store inventories once per quarter.

Assistant Store Manager, 01/2003 to 01/2009

Value Village Thrift Store – Baltimore, MD

•Use Microsoft Office to established sales goals, managed budgets and devised sales forecasts.

•Maximize sales and profitability of assigned areas through execution of company programs.

•Interview, hire, train, mentor, coach and evaluate performance of hourly associates.

•Enter employee payroll and maintain employee schedules.

•Responsible for personnel management, merchandise selection and presentation and store operations.

•Interviewed job candidates and made staffing decisions.

•Counted cash drawers and made bank deposits.

•Generated repeat business through exceptional customer service.

•Trained and developed new associates on POS system and key sales tactics.

•Increased profits through effective sales training and troubleshooting profit loss areas.

•Examined merchandise to verify that it was correctly priced and displayed.

Store Manager, 01/2002 to 01/2003

Goodwill Industries – Baltimore, MD

•Responsible for overseeing the entire store operations

•Manage all aspects of merchandising, window displays, and stocking.

• Communicate with management of other store locations via Lotus Notes.

• Enter payroll for store employees.

• Ensure excellence in customer service and resolve all problems at the store level.

Education

High School Diploma - Junction City High School, Fort Riley,

Certified Pharmacy technician, Baltimore Community College, Baltimore, md 21215

Cpr and first aid certified, American Life & Health Foundation

Certified Medication technician, Nursing Board Certified

Contact this candidate