Customer Service Representative
Resume:
Richiemyr Rapunzel A. Sim
Poblacion, Dalaguete, Cebu
092******** *************@*****.***
Professional Summary
Dedicated and customer-focused professional with experience in customer service, compliance, and recruitment. Strong interpersonal and time-management skills, with a proven ability to handle customer inquiries, investigate disputes, and support recruitment processes. Seeking an opportunity to contribute to a dynamic organization that values customer satisfaction and operational efficiency.
Education
Cebu Institute of Technology – University
Bachelor of Science in Hotel and Restaurant Management
N. Bacalso Avenue, Cebu City 2016 – 2020
University of San Carlos – Talamban Campus
Bachelor of Tourism Management
Gov. M. Cuenco Avenue, Brgy. Nasipit, Talamban, Cebu City 2013 – 2016
Work Experience
Career1 (Remote)
Virtual Assistant / Compliance & Recruiter Specialist
May 2024 – March 2025
Assisted in recruitment processes, including screening candidates and coordinating interviews.
Ensured compliance with hiring policies and procedures.
Managed administrative tasks to support recruitment and business operations.
Foundever – Synergis, Panagdait, Cebu City
PSCU Disputes & Fraud Investigator
September 2023 – May 2024
Investigated customer disputes and fraud claims to ensure accurate resolutions.
Provided customer support and processed financial disputes efficiently.
Maintained compliance with fraud investigation protocols and security policies.
Continuum Global PH – Samar Loop, Cebu City
Customer Service Representative
May 2023 – July 2023
Handled customer inquiries and resolved issues in a professional manner.
Assisted in troubleshooting customer concerns to enhance satisfaction.
Managed customer accounts and provided accurate information.
Teleperformance – Insular Life Bldg., Cebu City
Customer Service Representative
September 2022 – March 2023
Provided high-quality customer service through phone, email, and chat support.
Resolved customer concerns while maintaining a positive customer experience.
Adhered to company protocols and service standards.
Six Flags Great Adventure – Jackson Township, NJ, USA
Food Service Worker
April 2016 – June 2016
Delivered excellent customer service in a high-volume environment.
Assisted in food preparation, cashiering, and maintaining cleanliness.
Worked efficiently as part of a team to meet service goals.
Skills & Qualifications
Time Management
Interpersonal & Communication Skills
Active Listening
Customer Service & Support
Compliance & Recruitment Assistance
Fraud Investigation
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