Program Manager Supply Chain

Manickavasagam Ramalingam

Email: *********@*****.***

Phone: +1-206-***-****

Visa Status: GC

PROFESSIONAL SUMMARY

A highly experienced Program Manager/Project Director with 40 years of expertise in managing complex, high-risk projects across multiple industries such as financial services, retail, supply chain, healthcare, and government. Proven ability in overseeing cloud infrastructure and implementing scalable solutions, with strong leadership skills in managing large, cross-functional teams across diverse geographies. Skilled in building operational excellence, SLAs, security compliance, and driving continuous improvement. Adept at managing stakeholder relationships and delivering high-value solutions in multi-supplier, multi-platform environments. Strong communicator, strategic planner, and team motivator with a focus on achieving business and technical goals.

CORE COMPETENCIES

Program Management & Delivery

Cloud Infrastructure (Compute, Storage, Networking)

Operations & SLA Management

Agile & Traditional Project Management

Process Improvement & Operational Efficiency

Security & Compliance

Workforce Planning & Headcount Management

Cross-functional Team Leadership

Technical Documentation & Design Discussions

Customer & Stakeholder Management

Crisis Management & Risk Mitigation

KEY SKILLS AND STRENGTHS

Leadership & Management: Expertise in managing and mentoring cross-functional teams, fostering professional growth, and driving high performance.

Cloud & SaaS Expertise: Deep experience in delivering large-scale applications in cloud environments, particularly within the SaaS space.

Agile Methodology: Extensive experience leading agile teams, optimizing delivery pipelines, and ensuring continuous integration and delivery (CI/CD).

Project & Delivery Management: Proven ability to deliver projects on time and within budget, including managing offsite and offshore resources.

Stakeholder Management: Skilled in managing stakeholder relationships, negotiating terms, and ensuring alignment across cross-functional teams.

Compliance & Safety: Knowledge of security policies and procedures, ensuring data privacy and compliance in all projects, particularly in regulated environments.

Process Improvement: Strong focus on optimizing processes and driving continuous improvement, both in technical delivery and team performance.

Strategic Planning & Execution: Expertise in both tactical and strategic planning, with the ability to execute and adapt to changing requirements.

PROFESSIONAL EXPERIENCE

Project Director / Delivery Head

Acetech Nov 2018 - Present

Spearheaded the Smart City Project, designing and deploying a central command center and IoT-based sensors across the city for environmental monitoring, smart parking, and flood control.

Managed project budget of INR 18M, including negotiating with stakeholders and overseeing all technical and commercial aspects of the project.

Ensured compliance with SLA, providing ongoing support and maintenance, and directly managing escalation processes.

Facilitated knowledge transfer and training for government officials, ensuring successful project execution and long-term operational success.

Senior Consultant

PricewaterhouseCoopers Feb 2018 - Oct 2018

Program-managed outsourced projects for the Tamil Nadu State Government, coordinating with multiple stakeholders and ensuring milestone deliveries.

Led teams across various departments, ensuring effective project execution and tracking deliverables.

Project Director

CMS Computers Pvt Ltd Mar 2016 - May 2017

Led the Integrated Dairy Management System (IDMS) project for the state government, managing procurement, installation, and training efforts.

Oversaw the creation of disaster recovery systems and ensured 24/7 support operations in line with SLAs.

Delivery Head - PEGA Practice

Tech Mahindra Apr 2015 - Oct 2015

Managed the Warranty Management Solution for Ford USA, overseeing both onsite and offshore delivery teams, ensuring timely delivery and quality assurance.

Reported MIS to stakeholders and managed process optimization to ensure efficiency in operations.

Program Director

Omne Agate Systems Feb 2015 - Apr 2015

Delivered the SMART CARD - Public Distribution & Supply Chain Management project, managing infrastructure procurement and deployment across 35,000 units.

Established 24/7 support systems and trained local officials for ongoing operations.

Vice President - Head of Project Delivery

NIIT Technologies Ltd Sep 2011 - Jan 2015

Managed large-scale Crime and Criminal Tracking & Networking System for the Ministry of Home Affairs, delivering infrastructure and training for over 6,000 police personnel.

Achieved a CSAT score of 5/5 and received an appreciation letter for the successful roll-out of the project.

Associate Vice President

HCL Technologies Ltd Aug 2008 - Mar 2010

Headed the Business Solution Group for the insurance vertical, focusing on cost reduction, IT operations, and service delivery optimization through flexible engagement models.

Vice President Delivery

ProV Intl Apr 2008 - Aug 2008 Manila, Philippines

Led emerging technology applications development and support, overseeing delivery operations and client relationships.

Vice President Location Head

NIIT Technologies Ltd May 2006 - Apr 2008

Responsible for P&L and overall business strategy, client relationships, and project delivery for multiple high-profile clients across various industries.

Centre Head

Vizual Business Tools Pvt Ltd June 2005 - Mar 2006

Payroll Product Development and Support

Development MS based Applications

Senior Vice President - Location Head

Indus software Ltd, A Business of R Systems International Dec 2000 - May 2005

Responsible for P&L and overall business strategy, client relationships, and project delivery for GE Capital USA.

GM Delivery

Global Software Ltd, A Business of Global Software U.K July 2000 – Dec 2000

Application Development, Support, Production Support for Charles Schwab U.K

Account Manager

Xansa, FI Group Plc U.K Dec 1996 - July 2000

Banking and Finance Application development for EU customers

CO-operative Bank, Barclays, First Data Resource, World Bank, Irish Life

EDUCATION

Master’s degree in science (Statistics)

Presidency College, University of Madras, India Jun 1977 - May 1981

Bachelor’s degree in science (Statistics)

Presidency College, University of Madras, India Jun 1974 - Apr 1977

CERTIFICATIONS AND TRAINING

Supervisors Orientation & Leadership Development by IIM Institute

Project Management Training

Six Sigma training

Internal Audit training (ISO, CMMI, SEPG, ISMS)

TECHNICAL SKILLS

Languages: Java, Cobol, CICS,DB2,Ingres, Oracle (Proficiency in technical languages for development leadership).

Tools: Google Workspace (Sheets, Docs, Slides), Jira, Confluence, Git, Jenkins, Docker, Kubernetes.

Cloud Platforms ESDS (Private Cloud), SaaS, PaaS, Disaster Recovery, Backup as Service, DC Migration, Managed Service, IT Infrastructure Operations Management

Methodologies: Agile, Scrum, Waterfall, CI/CD.

Work Undertaken that Best Illustrates Capability to Handle the Tasks Assigned

GE Consumer Finance U.S Loan Origination - Delivery Head

GE Consumer Finance Japan GGI, Domino - Projects Delivery Head

FDR - First Data Resources U.K Credit Card Processing - Account Manager

DB System Germany ODC for DBS - 2nd Largest Railways - VP / Delivery Head

SABRE U.S/U.K ODC - Development / Testing - VP / Delivery Head

CROWN U.K/H.K Logistics - ODC - VP / Delivery Head

Singapore Airline SG Application Development/Testing - VP / Delivery Head

Emirates UAE Application Development - VP / Delivery Head

Lastminute.com UK Application Development - VP / Delivery Head

Toyota Steel Japan Y2K Audit/Financial Application Account Manager

Armstrong UK Y2K Conversion Account Manager

Technical Consultant – World Bank – Indonesia

Co-operative Bank UK Development of Core Applications -Account Manager

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