Operations Manager / Supervisor
Resume:
SULTAN KHERANI
Cell: 780-***-****
**********@*****.***
OBJECTIVE:
Seeking a full-time permanent position which brings exceptional communication, production, manufacturing, administrative, sales & customer service, warehousing, and problem-solving skills in firm.
PROFESSIONAL EXPERIENCE:
Plant Operations Manager – Alberta Environmental Rubber Products (Aug 2021 – Nov 2024)
Develops, co-ordinate and schedule activities of production workers who operate processing machines and who fabricate, assemble, finish, or inspect plastic or rubber or metals parts and products
Set up machines and equipment
Train staff/workers in job duties, safety procedures and company policies
Establish methods to meet work schedules and co-ordinate work activities with other work units
Drive the planning, negotiation and evaluation of new products, vendor agreements/programs and services
Do the payroll for 34 employees and assign them overtime as per business demands.
Maintains a positive employee relations’ environment by communicating effectively with peers, employees and other department managers
Able to develop, maintain and grow both internal and external relationships among the operations team, sales team and customers
Oversee the implementation of production & manufacturing schedules, personnel requirements, quality control, production standards and safety programs
Plant Supervisor – BIRD Construction (Aug 2019 – Jul 2021)
Processing goods shipped and received by a company policy
Working alongside lead dispatcher to organize and dispatch trucks
Dealing with customers and helping them to get loads booked in
Maintaining dispatching schedule so that it is up to date
Physically able to lift, stack, sit or stand for long periods of time monitor the products
Maintain and review all necessary packing records.
Observe and maintain Good Manufacturing Practices (GMP) to sustain a safe work environment as well as maintain inspection of labeling and packaging specifications.
Manage tractor and trailer assets ensuring availability and efficiency
Monitor load status and communicate updates to customers and other stakeholders regarding adherence to delivery windows
Motivate, train, coach, and discipline employees.
Maintain inventory in company database software called as TOOLHOUND by appropriate shipping/receiving products. Cross check supply in the warehouse by going through inventory cycle counts & coordinating with various department for things needs to be ordered or what stock we have in excess.
SULTAN KHERANI
2610 109 ST NW
EDMONTON, AB T6J 5L7
Cell: 780-***-****
**********@*****.***
Administrative Supervisor - Alberta Health Services (Jan 2017 – July 2019)
Performing a variety of clerical support duties for the hospital unit, including minute taking for unit meetings, complete payroll data entry and supervise staff scheduling & Payroll
E-people data entry, Peoplesoft for payroll & finances administration, ESP, booking & arranging transportation appointment for clients to promote a healthy environment, recognizing safety issues, and reporting appropriately, as well as participating in correction and prevention action plans/quality improvement activities.
Inventory management by Keeping work areas stocked organized and clean, notifying appropriate vendor when supply levels are low, ensure proper disposal of documents according to AHS Retention policies and Privacy and Confidentiality policies.
Maintain record in Iron Mountain software by following document control procedure.
Observe all provincial, hospital, and departmental policies and regulations as applicable, assist with orientation of new staffs
Change printer and fax cartridge and paper supplies as required & report equipment breakdown or failure
Walmart Inc. Customer Service Manager (CSM) (Sep 2016 – Dec 2018)
Taking ownership of customers issues and following problems through to resolution, Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Improve customer service experience, create engaged customers, and facilitate organic growth.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Assigning cashier to the appropriate till & Customer Service Associate to Customer Service Desk as per needs for business.
Keep track record of cashier target for scanning items at till & monitor self-checkout area constantly for any inventory shrink.
Interact with clients and build relationships with them while ensuring their needs are being met while in person or Online shopping experience
Inventory & Service Quality Coordinator – National Oilwell Varco (Sep 2014 – Dec 2016)
Oilfield job by monitor service quality across all touch points and improve customer satisfaction & having sufficient knowledge of different software like SAGE 50, JD Edwards, Kronos, AIMS, INSITE & LEAN Management program
Excel PowerPoint diagram for building up the motors & jars of different sizes along with preparing agendas for weekly service meeting to Report to the Management
Process payment for the vendor based on the repair status in motors & jars
SULTAN KHERANI
2610 109 ST NW
EDMONTON, AB T6J 5L7
Cell: 780-***-****
**********@*****.***
Warehouse & Transportation Manager (Shipping/Receiving/Dispatching Department) - LOBLAWS Distribution Center (May 2012 - Aug 2014)
Having sufficient knowledge of Share Point scheduling, ability to supervise 4 Supervisors for total team of 55 Warehouse staffs at same time, scheduling & payroll for all staffs, managing the paperwork and creates new ASN from the WM computerized system for Receiving/Shipping transportation of goods which came through dispatch from various vendors
Through knowledge of SAP & C3 Reservation Software for data entry & trains new hires
Maintenance of dispatching & scheduling trailers from all over Canada & USA as Inventory control of the warehouse shipments.
Trained for double pallet jack, forklift, Overhead Crane & dock stoker.
Maintain company policies and standards for the transportation and storage of various products.
Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
Fill out WCB form if any worker got injured on worksite & maintain safety of all employees. Email to vendor for load failed quality products & follow up with them with Accounts department as per company standards for returning ship
TD Canada Trust – Call Center Operation Lead (Oct 2009-Apr 2012)
Manage and improve call volume and efficiency and overall Call Centre metrics
Realtime management of call queue and agent scheduling
Generate daily productivity and performance reports for business leaders
Planning, management and analyzing of Outbound Dialer Campaigns for effectiveness and adjust/improve as required
Assume P&L responsibility for call centre
Collect data, analyze and implement changes for Call Centre performance improvement
Manage productivity initiatives including planning and implementation of digital and automation tools on an ongoing basis
HIGHLIGHTS OF QUALIFIACATIONS:
Complete Knowledge of Office Management & Procedures
Expertise in Scheduling & Payroll, Logistics, Inventory & Dispatching, Sales & Customer Service, Administrative & orientation of new hire skills
Excellent communication skills both verbally & orally
Typing speed of 40 plus WPM
SPECIAL SKILLS:
● Customer service
● Record maintenance
● Transcribing dictation
● Letter drafting
● Event coordination
● Staff training
● Mail handling
● Travel logistics
● Confidentiality
● Multicultural interaction
● Office procedures
● Supplies management
SULTAN KHERANI
2610 109 ST NW
EDMONTON, AB T6J 5L7
Cell: 780-***-****
**********@*****.***
EDUCATION:
Business Office Administration at Centennial College, Toronto, Ontario (Jan 2010 – Apr 2011)
Bachelor of Office Administration & Management, Gandhi University, Bangalore, India (Aug 2006-Aug 2009)
Flagger, NAIT Alberta Construction Safety Association valid from May 2019
CSTS - 09, CSTS – 20, WHMIS, Transportation of Dangerous Goods & Services (TDGS) from Alberta Construction Safety Association valid from Sep 2020
First Aid & CPR trained from Canadian Medical Association from Jan 2023-2026
Personal Safety Protection & Bear Awareness valid from Sep 2019
Fire Protection, Confined Space Monitoring for LEL, H2S, CO & O2 valid from Sep 2022
H2S Alive, Ground Disturbance Level 3 valid, OSSA Fall Protection from Oct 2022
Certified Forklift Operator valid from Oct 2012
MHSA Safety Basics Dec 2022
OTHER SKILLS:
Proficient experience in computer office package, MS Word, MS Outlook, MS Excel, MS Access, MS PowerPoint
Languages Known – English, Hindi, Gujarati, Urdu & Punjabi
Certified trained operator of Forklift, Dock stocker, Pallet jack & Overhead Crane
Software Known – Toolhound, Biceps, SAP, C3, WM system, E-People, Meditech, Electronic scheduling, JD Edwards, Kronos, AIMS, INSITE & LEAN, Excel PowerPoint diagram, ESP, SAGE 50, Ceridian Dayforce, Dynamics AX, BISTRACK
TECHNICAL EXPERTISE:
• Office Equipment: Fax machines, photocopiers, videoconferencing, and general office equipment
• Computer: Spreadsheet, word processing, database management, data entry, Emailing,
Scanning, Filling, Google Map
• MS Office: Word, Excel, Outlook, Access and PowerPoint
INTERESTS/ACTIVITIES:
Reading novels, Playing volleyball, table tennis, poker, billiards
REFERENCES: DRIVING LICENSE:
Available upon request Class 5, Class 1 (A-Z)
SULTAN KHERANI
2610 109 ST NW
EDMONTON, AB T6J 5L7
Cell: 780-***-****
**********@*****.***
Respected Hiring Manager,
I am writing to express my strong interest in working at your company. I am a highly capable and experienced Production & Manufacturing, Administrative, Sales, Customer Service, Inventory & Warehousing – Administrative & Dispatching, Safety & Supervisor professional. In addition to this skill, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in this field and my employers placing a significant degree of trust in me by working as enthusiastic team player.
I have successfully completed my Business Office Management & Administration from Centennial College, Toronto for two years. After graduation, I embarked on a new journey where I had the privilege to work for FIDO/ROGERS where I absorbed a great deal of knowledge and gained huge insight into the field of Administration, Sales & Customer Service. My time over there allowed me to work side by side with the Senior Sales Operations Manager/VP/Chairman on matters regarding finance, processes of sales, customer satisfaction, corporate compliance, and human resources. I had worked for lot of good firms like Walmart Inc., PCL Construction, Recycling Industries, Alberta Health Services, Loblaw’s, and TD Canada Trust. In a short period, I acquired a good understanding of principles and practices of association, Supply Chain Management & Distribution Center, Inventory control planning, Dispatching, records management, and wide-ranging administration & managerial skills. I Joined Alberta Health Services and learned vast variety of Payroll software, Staffing, Safety & many other clerical & field duties assigned to me including meeting minutes & preparing the agenda for meeting. My ability to converse efficiently, as well as my writing and analytical skills were all greatly enhanced. I believe my background and skills closely match your job requirements as I had knowledge of Dispatching of trailers from warehouse, administrative skills, Payroll skills, Inventory Analysis skills & many more which I worked for and I am willing to make a positive contribution to your organization by working in various industry like retail, warehouse distribution center, construction site, Plants, hospitals & many more.
Thank you for taking the time to review my attached resume. Should you have any questions, please contact me at your earliest convenience on 780-***-****. I look forward to hearing from you.
Sincerely,
Sultan Kherani
En: Resume
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