Revenue Cycle Human Resources
Resume:
S K I L L S
Accounts Payables/Receivables
Building Maintenance
Contract Negotiation
Credentialing (Provider & Facility)
Executive Leadership
Insurance/Physician Credentialing
MIPS/MACRA/PQRS/MU
Notary Public
OneNote
Physician Onboarding/Management
Policy & Procedure Development
Project Management-New
Construction
Purchasing-Capital Equipment
Revenue Cycle Management
Strategic Planning
Wrike Project Management Software
P R O F E S S I O N A L E X P E R I E N C E
ADMINISTRATOR February 2022 – October 2023
Andover Surgery Center, Andover, KS
•Operations management of ASC with 6 Operating Rooms & 1 Endoscopy Procedure Room
• Monitored reimbursement and revenue cycle
• Monitor financial performance and implement cost-saving measures where appropriate & review P&L with CEO/CFO/COO.
• Reviewed and managed operating Benchmarks/KPIs for the facility.
• Oversee billing and collections processes to ensure timely and accurate reimbursement.
• Manage contracts with vendors, suppliers, and service providers.
• Responsible for planning, organizing, developing, and directing the daily functions/Operations of the ASC.
• Facility was in the red prior to my tenure. Within my first year I increased revenue to $1.2 million in the Black.
•Responsible for 40 direct employees (Clinical Manager/RN’s/Business Office/Sterile Processing/CRNA’s/Physicians)
• Achieved Full Accreditation through Accreditation Association for Ambulatory Health Care (AAAHC).
• Developed & enforced policies & procedures.
• QA current/discharged charts for completeness.
• Management of employees (evaluations, disciplinary action, staff counsels, etc.…).
• Responsible for staff education and compliance of all infection & safety regulations.
• Ensure compliance of all AAAHC State Regulations & direct interaction with all AAAHC State Surveyors.
• Review and mediate complaints & grievances made by department personnel, patients, and family members.
• Responsible for all new hire employees & terminations.
• Responsible for maintaining all employees files.
• Human Resources functions (onboarding, I-9 verification, etc.) CLINICAL MANAGER/ADMINISTRATION October 2017 – December 2021 Mid Kansas Ear, Nose & Throat, Wichita, KS
• Human Resources functions (onboarding, I-9 verification, etc.)
•Responsible for day-to-day operations & planning, organizing, developing, and directing the daily functions of a multi-specialty medical practice including: Allergy, Audiology, Hearing Aid Sales & Services, Radiology & Speech Pathology including 6 Physicians, 4 Physician Extenders, 5 Audiologists & 4 Speech Pathologists.
•Act as an advisor to the physician partners to meet schedules and/or resolve issues.
•Project & budget management of two new construction locations. Involved in decision making from purchasing capital equipment, design to final construction.
•Identified growth opportunities, changed the culture of the company and instilled financial responsibility.
•Involved in all planning/design/capital equipment purchasing/contract negotiations, etc.…
• Responsible for staff education and compliance of all infection & safety regulations.
•New Physician/Advanced Practitioner onboarding.
• Active role in Partner Meetings & all business decisions.
•Review current performance (metric & financial) and identify business objectives, assist in setting goals & milestones for long term and short term.
•Human Resources functions (Onboarding/Interviewing/Hiring/terminations/Grievances). 316-***-****
*********@*****.***
Wichita, Kansas
Linkedin.com/in/cherise-b-
383b1333/
S U M M A R Y
Seasoned healthcare administrator with 23+ years of experience in leadership, operations management, and regulatory compliance, now seeking a career transition into a new industry. Highly skilled in managing complex tasks, leading teams, and ensuring operational excellence under pressure. Eager to pivot from management to an entry-level position, where I can leverage my extensive problem-solving and organizational skills while gaining fresh insights and contributing meaningfully to a dynamic team. Committed to continuous learning and growth in a new field.
CHERISE BROWN
E D U C A T I O N
ASSOCIATES OF SCIENCE
Pratt Community College, Pratt, KS
2013
BACHELOR OF
INTERDISCIPLINARY STUDIES
FORT HAYS STATE UNIVERSITY
December 2024
DIPLOMA-Licensed Practical nurse
Wichita Area Technical College
2005
A W A R D S / A C H I E V E M E N T S
ENGAGEMENT CHAMPION
(This award recognizes an ASCENT member who
has consistently contributed on EngagemENT and
been highly visible on the platform, providing
valuable information in a positive and
knowledgeable manner that benefits other
members while supporting the ASCENT mission
and values.)
ASCENT Otolaryngology
2018
TRAVEL GRANT AWARDEE
Essay Submission
ASCENT Otolaryngology
2019
V O L U N T E E R E X P E R I E N C E
ACCOUNTING TEAM
Life Church-West
2022-2023
ADVISORY BOARD MEMBER
HEALTH & WELLNESS TOPICS
KSN Local News
2021-2022
PROGRAM COMMITTEE MEMBER
AscENT Administrator Support Community
2018-2019
EXECUTIVE NATIONAL BOARD MEMBER
Miracle Makers, Inc (501c3)
2014-2016
PROFESSIONAL ADVISORY BOARD
MEMBER
Vatterott College
2014-2015
P R O F E S S I O N A L D E V E L O P M E N T
AAOA INTERACTIVE ALLERGY & RHINOLOGY COURSE 2019
The American Academy of Otolaryngic Allergy, Irving, TX PRACTICE GROWTH MANAGEMENT 2019
ReSound GN, Kansas City, MO
ANNUAL EDUCATION CONFERENCE 2019
ASCENT Administrator Support Community for ENT
SYMPOSIUM UPDATE IN ALLERGY & IMMUNOLOGY 2018
USF Health, Tampa, FL
ANNUAL EDUCATION CONFERENCE 2018
Association of Otolaryngology Administrators
P R O F E S S I O N A L E X P E R I E N C E c o n t i n u e d CLINICAL MANAGER September 2013 – October 2017
Mid America Orthopedics, Wichita, KS
•Responsible for planning, organizing, developing, and directing the daily clinical functions of 4 Orthopedic Clinics in Wichita, Derby, & El Dorado.
• Responsible for 25 direct employees.
• Understanding of denials/billing procedures/ICD-9 & ICD-10 Coding.
• Planning & deployment of new EMR software (ExScribe).
• Oversee and coordinate Nursing/DME/Surgery Schedulers/Radiology departments including planning, developing timelines, assigning work, monitoring progress, and providing feedback.
• Responsible for Employee Health (Administering TB tests, Flu Vaccines, etc.…).
• Responsible for staff education and compliance of all infection & safety regulations.
• Oversee planning, direction, and coordination of the Nursing/DME/Surgery Schedulers/Radiology departments.
• Investigating, evaluating, and settling patient complaint and concerns.
• Review provider requests to ensure medical necessity for services requiring authorization.
• Act as a liaison between the provider and insurance company.
• Develop quality assurance programs and implement related activities.
• Successfully achieved Stage 1 of Meaningful Use which resulted in $205,000 in incentive dollars.
•Develop and implement quality assurance metrics and ensure targets are reached.
• Prepare and maintains clinic schedule to ensure adequate coverage and necessary skill set to maintain clinic flow and efficiency.
• Management of employees (evaluations, disciplinary action, staff counsels, etc.…).
• Responsible for staff education and compliance of all safety regulations.
• Review and mediate complaints & grievances made by department personnel, patients, and family members. AMBULATORY SURGERY CENTER DIRECTOR May 2012 – June 2013 Kansas Joint & Spine Institute, Wichita, KS-Facility Closed
• Responsible for planning, organizing, developing, and directing the daily functions of the ASC.
•Responsible for 20 direct employees.
• Achieved Full Accreditation for the ASC through Accreditation Association for Ambulatory Health Care
(AAAHC) within my first 6 months of employment allowing the facility to bill commercial insurances including Medicare & Medicaid.
• Responsible for staff education and compliance of all infection & safety regulations.
• Developed & enforced policies & procedures.
• QA current/discharged charts for completeness.
• Management of employees (evaluations, disciplinary action, staff counsels, etc.…).
• Responsible for staff education and compliance of all safety regulations.
• Ensure compliance of all AAAHC State Regulations.
• Direct interaction with all AAAHC State Surveyors.
• Review and mediate complaints & grievances made by department personnel, patients, and family members.
• Responsible for all new hire employees & terminations.
• Responsible for maintaining all employees files.
• Facilitated closure/dissolved assets of the ASC & Medical Clinic. T E C H N I C A L S K I L L S
ADP/Paychex Payroll Software
Doxy Telemedicine Platform
Electronic Medical Records
IT Troubleshooting
Microsoft Office Suite
Microsoft Teams
QuickBooks
Zoom Conference Meetings
CHERISE BROWN
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