Customer Service Executive Director
Resume:
Objectives
Dedicated professional with excellent customer service skills, organizational skills, multi-tasking and extensive knowledge of computer and office procedures. Looking to apply my experience, dedication and commitment to client care and office management.
Experience
Baystate Community Services-Woburn, MA
January 2019 to Present
Detailed oriented team player with excellent organizational, communication and computer skills. I work closely with the Program Director and the management team to coordinate tasks and ensure that the office runs efficiently. I am also responsible for answering the phones, scheduling appointments, all referrals from the Courts, greeting visitors operating office equipment and tracking all office supplies. Assist the clinical team with all client paperwork work and all assistance as necessary.
TRAININGS
CPR and First Aid Training
How to Read a Record
Trauma and Boundaries Training
Basic Motivational Interviewing Training
Intermediate Motivational Interviewing
Analyzing the American War on Drugs and Racist Drug Policy
Overdose Rescue and Prevention Training
Addressing Drug Related Stigma and Bias
Analyzing the American War on Drugs and Racist Drug Policies
Equity, Diversity, Inclusion Training
(Looking to participate in Recovery of America Substance Abuse Certificate)
Market Basket, Woburn MA 2016-2020
Customer Service/Kitchen
Passionate about building strong customer relationships and increasing customer engagement.
Energetic customer service representation with 3+ years of experience resolving complex customer inquiries, dedication, and hard work. Worked as a team player, assisting the customer whenever necessary always courteous and professional.
TJ Maxx, Woburn MA 2020-Present
Part time evenings as a customer service representative. Assisting all customers in a pleasant, courteous, and professional manner. Dedication to helping serve the needs of all customers who enter the store, while working with the customers I am always actively listening to the customer’s needs. I am excellent at conflict resolution and continue to be patient, friendly, and efficient. Always look forward to building relationships with repeat customers in the future. Excellent problem solving, friendly and helpful to everyone.
Caregiver
2011-2018
Provide intensive home care to elderly parents, assist in all appointments and planned activities as appropriate.
Boston Senior Home Care-Boston MA
2005-2011
Assistant to the Executive Director provided word, excel and power point assistance to the Executive Director. Resolved all operational conflicts and discrepancies along with facilitating the move of over 100 personnel quickly and efficiently. Organized and coordinated maintenance of inventory along with performing general office administration. Task included but not limited to ordering supplies and maintaining facility. Coordinated scheduling of meetings, calendar maintenance for Executive Director and managed and maintained the agency.
Johnson Concepts-Margate Florida
1999-2005
Office Manager Metal Roofing Business in Margate, Florida
General Office responsibilities Microsoft office, Word, Power Point and Excel. Maintained accurate records for all clients, acted as liaison between clients and company. Performed general office tasks for the Owner of the business assisting with bids, contracts, and client referrals.
Department of Industrial Accidents Boston MA
1995-1999
PARALEGAL
Scheduled all cases for Worker’s Compensation in MA. Managed the scheduling of multiple regions Boston, Lawrence, Springfield, Fall River and Worcester. To maintain the high demand of cases scheduling I was extremely organized and communicated with my team which was essential. Assisted claimants with questions regarding their case with empathy and consideration for their circumstances. Performed computer duties daily on Word and Excel, coordinated and scheduled clients for worker’s comp, and performed administrative task for judges and management.
Department of Industrial Accidents, Boston, MA
1993-1995
Secretary to Worker’s Compensation Judge. Assisted the Judge in all administrative tasks necessary for day-to-day activity, typing, editing decisions, and tracking all worker’s comp cases on the judges’ docket. Made sure the judge was prepared with all depositions, briefs etc. when going to the courtroom. Kept the Judge’s calendar, multi tasked depending on the cycle the Judge was on either writing decisions, hearing cases, or on conferences for the clients. Worked efficiently to complete the necessary work for the clients to receive the decisions in the timely manner. Excellent at Organizational skills, computer skills, multi-tasking, and always to know what to prioritize for any given day with the Judge.
Education
Harvard Extension School, Cambridge MA
Associates Degree
Social Science minor in Psychology
Continued with my Education in the evenings for 3.5 Semesters looking to complete 4 classes for my BA
References
Carmen Ocasio, Supervisor
Scott Giordano
Christina McKenzie
Contact this candidate