Office Manager Customer Success

CAREER SUMMARY

Results-driven administrative customer success manager & office manager with 15+ years of diverse experience of streamlining office operations and enhancing team efficiency. Adept at managing daily administrative tasks, implementing process improvements, and maintaining strong relationships with clients and stakeholders. Committed to fostering a positive work environment and driving business success. Instrumental in providing confidential support to senior and high-level officials to ensure compliance with company objectives. Demonstrated success in optimising productivity, efficiency, and service quality across multiple offices within diverse environments. Dedicated team player equipped with leadership, critical thinking, and communication skills to deliver optimum performance in line with standards and policies. Productive in contributing efficiently towards the efforts of the team and is able to share knowledge, ideas, and information.

AREAS OF EXPERTISE

• CPR, First Aid and AED

(American Red Cross)

• Cross-Functional Communication

• Team Leadership Professional

CAREER HISTORY

• Time Management

• Public Relationship Building

• Customer Success Manager

• Creating and Maintaining Polices

• Management Monitoring

• Conflict Resolution

• Office Management

• Performance Improvement

OCT 2023 – MARCH 2024: Intellect Design Arena LTD, DUBAI, UAE Customer Success Manager Supports your customers as they transition from sales prospects to active users of your products. They're focused on customer loyalty and building close long-term client relationships. SIGNIFICANT HIGHLIGHTS

• Sustaining business growth and profitability by maximizing value.

• Analysing customer data to improve customer experience.

• Holding product demonstrations for customers.

• Establish clear client retention goals.

• Process milestones for the clients and employees to work toward.

• Assist customers with setting up and navigating programs or software. Promote the value of the product.

• Upsell services and products with the brand image.

• Promote value through customer experience.

• Assist in creating training courses and educational materials.

• Review customer complaints and concerns and seek to improve the customer experience. NOV 2021 – JULY 2023: GULF LEIGHTON L.L.C, DUBAI, UAE OFFICE MANAGER & PERSONAL ASSISTANT Assisted management with critical tasks, information, and deadlines by scheduling bookings, dealing with incoming and outgoing communication, participating in board meetings, and taking notes. SIGNIFICANT HIGHLIGHTS

• • • Managed Aided Acts as line a five mentor manager stakeholders and in heading facilitator including several to secretarial the departments CEO of and Engineering, such general as HR, administrative CEO/Payroll, Deputy the work, PRO Chairman, team, screen IT, COO, and Audit CFO, sorts team a and wide and Chief the variety Plant Legal of department. Officer. incoming documents such as letters, memorandums, and reports includes opening confidential correspondences and commenting on

• required Maintaining action. a diary and arranging meetings and appointments, preparing schedules, and arranging flight tickets, accommodation,

• transportation Acting as the first and point other of details contacts for overseas and dealing visitors. with outgoing or incoming correspondence. REHAM SALAMA

***************@*****.*** +1-949-***-****

Customer Success Manager Office Manager

• Monitors, regardless of origin, all documents for external distribution which require the manager’s signature, proofreads and edits

• where Collect necessary data, gather to ensure information, the acceptability making research, and correctness. preparing agendas, and collaborate with human capital department concerning

• master Executed leave comparable plans, time or related sheets and activities documents as assigned approvals. by my line manager or other stakeholders, such as arranging travel bookings

• • and Responsible Undertakes arrangements similar for developing for or personnel related and duties and implementing preparing and generated other office material policies. requests requests. by my line manager or other stakeholders such as making travel

• reservations Attend any board and arrangements meetings for for the staff, subsidiary preparing company various as material requested requests. and reminding the manager of important tasks, information

• and Shall deadlines. be required to travel overseas with the line manager as and when required. JULY 2016 – OCT 2021: POSITIVE STAR GROUP L.L.C, DUBAI, UAE PERSONAL ASSISTANT Served as a mentor and facilitator for secretarial and general administrative work, screening and sorting incoming documents such as letters, memorandums, and reports, as well as reviewing confidential communication and proposing advices. SIGNIFICANT HIGHLIGHTS

• Handle all outgoing or incoming correspondence (emails, letters, etc.), and acting as the first point of contacts.

• Manage executives’ schedules, calendars, and appointments, Attending the meetings, taking minutes, and keeping notes.

• Responsible to arrange for flight ticket booking, visa arrangements and hotel accommodation with transportation.

• Responsible for developing and implementing office policies by setting up procedures to guide the operation team.

• Build the fruitful relationships with client and address their needs effectively, focus on customer acquisitions and prospect management with oversee the sales process then prepare the quotation in a proper way.

• Dealing with RTA and Economic department to solve the company issue and take the proper action behalf of the company side.

• Partner with HR to maintain office policies as necessary.

• Conducting and preparing any kind of research that my manager may require.

• Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit.

• Completing some corporate reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.

• Answering personal telephone enquiries and briefing supervisor on their nature. OTHER EXPERIENCE

• Profiles Systems Gulf, Dubai, UAE Executive Secretary Jan 2015 – May 2016

• AB Express Company, Dubai, UAE Executive Secretary Feb 2014 – Dec 2014

• TABA Sands Hotel, Suez, Egypt Receptionist Jan 2011 – Dec 2013 PERSONAL SNIPPETS

Languages: Arabic, English, Hebrew, & French ~ Marital Status: Single ~ Nationality: Egyptian~ Date of Birth: 26/08/1989 Bachelor’s in Arts – Ain Shams University, Cairo, Egypt Address: 595 John Muir Drive, San Francisco, CA, USA, 94132

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