Customer Service Department Manager
Resume:
MICHAEL FRANCIS
*************@*****.*** 916-***-**** Folsom, CA 95630
Summary
Successful at improving department processes, controlling loss and driving sales growth through effective merchandising and employee coaching. Proficient in recordkeeping, equipment management and inventory oversight. Ready to take on new opportunities in Meat Department Manager position with busy grocery chain.
Proven leader with experience in retail environments focused on sales and customer service. Highly knowledgeable about different types of meats and cuts, as well as processing variations such as organic and grass-fed beef.
Customer-oriented Meat Department Manager with history of effectively training, leading and scheduling employees to maintain optimal coverage. Proficient in retail best practices and full meat department operations. Pursuing new position with progressive organization in client-facing role.
Diligent manager with over 30 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Veteran Program manager bringing 30+ years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Skills
Schedule Management
Staff Leadership
Loss Prevention Policies
Merchandising Management
Budget Administration
Inventory Ordering
Cost Control
Customer Service
Budget Management
Staff Management
Staff Training
Teamwork and Collaboration
Good Judgment
Hiring and Training
Managing Operations and Efficiency
Professional and Courteous
Decision-Making
Team Leadership
Experience
United Natural Foods, Wholesale West Sacramento
Meat Buyer II
11/2023-10/2024
Creating Purchase Orders for fresh/frozen meat & seafood.
Working with Vendors to maintain inventory levels for customers.
Oversee perishable meats to assure product is fresh and within date.
Worked with inside & outside sales teams on customer sales items.
Sprouts Farmers Market Inc, Grocery Folsom, CA
Meat Department Manager
05/2013 - 10/2024
Managed daily operations of the Meat Department, including staffing and scheduling.
Ensured compliance with company policies, safety regulations, and sanitation standards.
Developed strategies to increase sales and profitability of the department.
Maintained accurate inventory records and monitored stock levels.
Ordered, received, and stocked merchandise in a timely manner.
Provided training for new employees on proper meat cutting techniques, equipment usage, and safety protocols.
Supervised staff performance to ensure quality products were delivered consistently to customers.
Participated in team projects such as store-wide events or special promotions.
Coached employees on proper handling procedures for raw meats.
Adhered strictly to all food safety regulations set forth by local authorities.
Monitored inventory usage, placed supply orders and oversaw stocking of new goods.
Performed waste minimization, saleable yield and predictive costing methods for meat department.
Coached team members on equipment safety, food handling and merchandising techniques.
Packed display case with meat and poultry products, checking price tags for accuracy.
Albertson's/ Homeland Norman, OK
Meat Department Manager
06/1997 - 05/2013
Managed daily operations of the Meat Department, including staffing and scheduling.
Ensured compliance with company policies, safety regulations, and sanitation standards.
Developed strategies to increase sales and profitability of the department.
Interviewed prospective employees and provided input to HR on hiring decisions.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Education and Training
Broken Arrow High School Broken Arrow, OK
High School Diploma
05/1990
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