Office Manager Executive Assistant

Jeanne Platt Longmont, CO *****

************@*****.*** Phone: 708-***-****

www.linkedin.com/in/jeannepplatt

Summary

Experienced Office Manager with a proven track record for creating a fun and welcoming culture. I possess a keen eye for detail and excellent organizational skills, as well as a strong ability to multitask. My demonstrated success in finding numerous ways to save the company money has been invaluable. I have a calming and welcoming personality with a disciplined work ethic. I want to find a company that can utilize my talents in an exciting and energetic environment.

Experience

Meati Foods Boulder, CO April 2022 – Current

Office/Facilities Manager and Executive Assistant

Act as the front-of-house representative for all employees and visitors, creating a welcoming environment

Create and drive a culture that is both welcoming and fun

Oversee office operations, including supplies management, service contracts, and facilities maintenance for three properties

Organize and manage company events, including board meetings and volunteer events, ensuring smooth execution and positive feedback from participants.

Manage email, calendar and travel for the CEO, coordinate with board members for quarterly meetings and events

Moved corporate offices twice, was the lead project manager consolidating three buildings into one

Bobo’s Oat Bars Boulder, CO November 2019 – April 2022

Office Manager/Ecommerce Customer Support

Resolved all customer support issues for our Ecommerce customers, including quality issues

Monitored, approved and arranged shipment of all donation requests

Managed office operations, facilities, and vendor relationships

Planned all parties, happy hours, volunteer events and meetings (in-house and off campus)

Prepared and submitted expense reports for the founder, CEO, lead truck driver and myself.

Crocs, Inc. Niwot, CO July 2018-September 2019

Regional Wholesale Customer Service Representative

Settled Wholesale SOE & Open Order reports daily

Processed, maintained and audited wholesale orders

Construct reports for sales representatives and management

Resolve a large variety of account management issues such as credit memos, returns & pricing audits.

Served high-profile and smaller accounts using EDI, SAP, and Salesforce systems

Hatfield and Company, Inc. (Formerly Proquip, Inc.), La Grange, IL November 2015-July 2018

Account Manager/Inside Sales

Supported the outside sales representatives and house accounts with all aspects of customer service including but not limited to: prepare quotes, process orders, expedite, and gather technical information for presentations/sales visits.

Product line manager/brand expert for a wide variety of process instrumentation principals with such duties as: meeting the profit margins established by management, maintain and update product information files, training new and existing outside sales/inside sales personal as needed.

Recreational Equipment, Inc. (REI) Oakbrook Terrace, IL/Boulder, CO April 2008 – February 2018

Customer Service Representative

Delivered exceptional in-store customer service, including repairs, special orders, and sales

Acted as a product knowledge expert, assisting customers in-store and via phone

Noa Brands, Inc. Lafayette, CO December 2014-February 2015

Account Coordinator

Worked with outside sales representatives to generate quotes, create part numbers for special orders and obtain lead time requests from production.

Responsible for complete order process (ex: order entry, logistics/shipping coordination, invoicing)

Worked with the warehouse/shipping department for special handling instructions when requested (ex: special labels, commercial invoices, BOL’s,)

The voice of the customer during the morning production meetings to keep orders on track.

Crocs, Inc. Niwot, CO August 2011-July 2014

Channel Coordinator for Professional Footwear Division

Processed orders via EDI or manual entry for U.S. customers

Maintained key and general accounts (ex: pricing, account setup, credit memos, returns)

Resolved reported discrepancies (ex: open orders reports, system alerts, manual follow up)

Supported outside Channel Mangers and upper management in a wide spectrum of duties (ex: administrative, communication, lead follow-up, ship samples)

Traveled to trade shows throughout the U.S. to promote and grow the brand (duties included: show setup/tear down, product knowledge expert, sign up new accounts, follow up on leads)

Proquip, Inc. La Grange, IL June 2007-August 2011

Product Line Manager-Inside Sales/Executive Assistant March 2005-July 2006

Product specialist for process instrumentation vendors

Account lead for three of their largest customers

Quote products based on customer specification/applications

Responsible for the full cycle of the company’s major projects

Order and maintain general and customer-specific stock inventory valued at $275k

Expedite and follow up on customer orders and requests, prepare documentation packets

Supported the President and owner

Casey Products, Woodridge, IL August 2006-April 2007

Inventory Analyst

Investigated and analyzed inventory of products and purchase as necessary

Point of contact for the two most visible accounts in the company as well as other clients

Resourced vendors for new product

Re-quote current stock due to price/demand increases or decreases

Reviewed scheduled demand for available inventory, pricing, and forecasts

Helix Camera and Video, Lombard, IL August 2003-March 2005

Assistant Photography Lab Manager

MCI Wireless, Downers Grove, IL / Garden City, New York April 1994-January 2003

Inbound Call Center Supervisor

Departments: Data Entry, Activations, Technical Assistance Group, Customer Service

Education

Dominican University, River Forest, IL

Bachelor of Arts Degree in Communications

Key Skills

EDI, SAP, Salesforce, Word, Excel, PowerPoint, Certified Notary Public

Excellent interpersonal and communication skills

Fast learner of company specific software programs

Received multiple outstanding customer service awards as well as several collegiate awards.

Member of the M Team (MCI) which focused on motivation and morale center wide.

Nominated for Hatfield’s Founder’s Day Award 2017 and 2018

Created “Feel Good Friday” emails at Bobo’s and Good Energy Friday at Meati, highlighting all praises and appreciation letters sent to the company.

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