Customer Service Experience
Resume:
KHADIJA DAFRALLAH
Tanger (Morocco)
******************@*****.***
VERSATILE CASHIER HOSTESS
OBJECTIVE : Versatile cashier hostess with solid experience in customer service, transaction management, and hospitality. With expertise in restaurant and hotel operations, as well as team supervision, I excel in cashier operations, payment control, and service coordination to ensure an optimal customer experience. Organized, rigorous, and dynamic, I seek to leverage my skills in a company where quality and efficiency are essential. WORK EXPERIENCE : RECEPTIONIST & ROOM INSPECTOR April 2024 – Present HOTEL CRYSTAL BOULEVARD – Tangier – Morocco
Welcoming guests and managing reservations while ensuring personalized and high-quality service.
Supervising and inspecting rooms to ensure compliance with hotel standards.
Coordinating with housekeeping and maintenance teams to optimize guest satisfaction.
Processing payments and managing administrative reports related to guest stays. COFFEE-RESTAURANT MANAGER August 2022 – April 2024 TENDY'S CORPORATION SARL – Tangier – Morocco
Daily supervision of restaurant and coffee operations to ensure smooth and quality service.
Team management: recruitment, training, and coaching to optimize performance and motivation.
Planning and inventory control, as well as negotiating with suppliers to reduce costs and prevent shortages.
Implementing marketing strategies to increase customer traffic and revenue.
Implemented business strategies to achieve sales and growth objectives. COOK
TENDY'S CORPORATION SARL – Tangier – Morocco
Checking food preparations and expiration dates.
Ensuring attractive presentation and decoration of dishes.
Managing food supply and orders.
Controlling ingredient quality and food storage.
Using and cleaning kitchen equipment and appliances. CREPE MAKER
TENDY'S CORPORATION SARL – Tangier – Morocco
Preparing waffle, crêpe, and pancake batter.
BARISTA
TENDY'S CORPORATION SARL – Tangier – Morocco
Preparing and serving beverages, including coffee, tea, and hot chocolate.
Monitoring and ensuring beverage quality.
Preparing ingredients for drink preparation.
Ensuring the proper functioning, cleaning, and maintenance of coffee machines. CASHIER
TENDY'S CORPORATION SARL – Tangier – Morocco
Cash register management: recording sales, processing payments (cash, credit cards, checks), and maintaining daily reports.
Assisting and advising customers on available products and services.
Opening and closing the register while following internal procedures.
Coordinating with the team to ensure smooth customer service. VERSATILE CASHIER HOSTESS June 2018 – March 2021
LABEL VIE – Tangier – Morocco
Scanning and processing customer purchases.
Managing the cash register: avoiding errors, balancing totals at the end of the day, etc.
Welcoming customers with a smile and professional demeanor.
Assisting in store management: restocking products, cleaning, and labeling as needed. CREDIT AGENT (INTERN) October 2021 – December 2021 FONDATION MICRO CRÉDIT DU NORD – Tangier – Morocco CASHIER HOSTESS (INTERN) July 2017 – December 2017 HYPERMARKET – Tangier – Morocco
INTERN June 2016 – August 2016
COURT OF FIRST INSTANCE – Tangier – Morocco
QUALIFICATIONS : Bachelor Degree 2024
Major : Economics
Faculty of Legal, Economic, and Social Sciences - Tangier - Morocco Baccalaureate Degree 2021
Major : Law
Abdellah Ibrahim High school – Sidi kacem - Morocco ADDITIONAL QUALIFICATION :
• Driving License : Category B
COMPETENCES :
• Leadership and team management
• Creativity in entertainment
• Time management and problem-solving
• Effective communication and teamwork
• Software: MS Office (Word, Excel, PowerPoint, Access) LANGUAGES :
• French : Advanced Level
• English : Advanced Level
REFERENCE :
• Available on demand
Contact this candidate