Customer Service Front Desk

Dulce Ventura 352-***-****

***********@*****.***

OBJECTIVE: Seeking full-time employment in a professional environment that utilizes and expands my existing skills.

KEY SKILLS:

Administrative Operations, Etiquette and professional

Conflict Resolutions, Basic knowledge in salesforce.com, over 7 years of

Strong Customer Service, Excellent communication skills,

MS Office, Power point, Excel, Networking and Relations building,

Multi-tasking, Able to work under pressure and in a fast-paced environment, Bilingual English / Spanish

Professional Experience:

Courtyard by Marriott (2021 to 2023)

Executive Director of Housekeeping

Tampa, FL

Duties: Break house, review work orders and emails, Inspect uniforms, check public places to make sure they're cleaned, review all of house-person check lists, Inspect all rooms to make sure they are cleaned and do go backs if not, conduct due outs, MOD duties when needed, front desk assistance when needed, do time management, make weekly schedules, upload hours for third party companies on workforce, conduct inventory, place orders for linens and detergents, complete daily housekeeping audit report for night audit hotel effectiveness entry, present general cleaning projects to GM for approval, confirm jet blue arrivals and departures ensure their rooms are clean upon arrival. Conduct interviews, close house, complete annual evaluations, analyze P & L and review expenses for the month, review vendor statements, complete disciplinary documents, determine and delegate special projects, attend meetings, and monitor work flow.

Hampton inn and suites (2019 to switched to courtyard same company)

Clearwater beach, FL

Duties: Accounts receivable/payable, scanning invoices, coding invoices, making and cancelling reservations, handling calls, data entry, using on Q software, checking guests in and out, handle housekeeping board as fill in when director is off or out, place orders for the treat shop and kitchen, direct employees to new work assignments when needed, handling guests issues and concerns.

Hilton Clearwater Beach Resort & Spa (2015-2019)

Clearwater, FL

Duties: Answering phones on a multi-line phone system, fielding questions for guests and addressing their problems and concerns. Dispatching issues and work orders to hotel personnel using ON-Q software and by phone/radio ex: engineering, housekeeping, room service, security etc. I also perform as a cashier for the valet stand and work at the HHonors desk checking guests in and out. Shuttle driver, Valet and Bellman duties. Often called upon to assist other departments such as Accounting, Front desk and dispatch.

Voice Team USA (2014-2015) Call Center Representative

Tarpon Spring, FL US

Duties: Placed outbound calls, including transferred sales leads and calls from current and potential customers. Placed outbound follow-up calls to sales leads and persuade potential customers to complete and submit sales orders. Answered questions about the product details the company and issues with accounts for customers. Assisted customers with any technical issues experienced with website and escalate any issues to management appropriately. Performed basic account maintenance activities, updated customers’ orders to add additional items to orders with DME in Brightree software, updated CMN with proper Doctor’s information to send EMR fax to Doctor’s facilities. Updated customer data to verify electronic eligibility for Medicare. Documented any changes in customer’s file accordingly. Searched for Doctor’s NPI to input data information in patient’s demographic file.

Proactive Care (2013-2013) – Referral Coordinator/ Clerical

Spring Hill, FL US

Duties: Serving as a Full-time Referral Coordinator. Answering phones, checking patients in and out, data entry, scheduling various types of appointments, WebMD insurance. Referring patients to specialists, Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Present necessary medical information such as history, diagnosis and prognosis. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone.

EDUCATION:

University of Rhode Island ATTENDED

General courses GPA 3.0

Pasco-Hernando Community College ATTENDED

Business administration GPA 3.0

University of Phoenix ATTENDED

Business administration GPA 3.0

Notable Achievements:

Honor student at JROTC 1999

CNA certification from Pasco Hernando Community College 2006

Certified Durable Medical Equipment sales representative

Contact this candidate