Customer Service Business Development

David M. Martin

BUSINESS DEVELOPMENT LEADER

916-***-**** ******.*****@*****.*** New Braunfels, TX

SUMMARY OF QUALIFICATION AND KEY SKILLS

Customer-focused, impact-oriented, Motivated Leader with 10 years of B2B sales experience and 24 years of customer service experience to help build brand and market share in your territory. Working remote since 2009 as skilled team collaborator and communicator while working independently in remote environments. Highly qualified and motivated to achieve superior client satisfaction and brand loyalty throughout the territory via inbound and outbound channels. Expert in resolving complex situations, communicating solutions, creating memorable customer experiences and building long-term relationships. Account Management Solution Sales Sales Process Sales Management Field Sales Direct Sales Customer Service Cross- selling Negotiation Highly Organized Independent and Team Work Remote Work Presentations Project Management

Consulting Communication Writing Skills Marketing SaaS PROFESSIONAL EXPERIENCE

Angel Armor – Regional Sales Manager July 2023 –March 2025 (100% Remote) Body Armor and Vehicle Armor Sales. Working with Law Enforcement and First Responder command Staff and Administrations as well as other levels throughout their organizations. Using written and verbal communications to set up appointments via phone and email as well as in person cold calling with the intended goal to set a presentation appointment with the decision maker. Listen to customer needs and requirements and communicates solutions with new products by providing market relevant information to help them with their business decisions. Educate agencies on government grant opportunities. Maintains quality service by adhering to policies, procedures and standards. Communicates with company supervisors and directors pipeline opportunities and problems in the field. 30% account growth in the last 9 months.

Mortgage Broker / Mortgage Planner August 2007 – July 2024 (100% Remote) Business Management, Loan origination, Realtor networking, Marketing, program management, coaching and training for clients to help them achieve homeownership goals. Managing a team communicating with clients and affiliates to keep everyone on track and on time. Advertising, phone sales, social media management. Worked as a mortgage planner for various banks and brokers in a sales and consulting roll to establish and communicate a clear plan to homeownership to potential clients both in verbal and written presentations. Territory Rep - Patterson Dental January 2010 to June 2015 (90% Remote) Dental supplies, technical medical equipment, and software sales (SaaS). Develop new relationships and maintain existing relationships by providing value add as a partner to help them grow their business. Drive profitable sales growth across supply & capital medical equipment categories by showing Dr's and staff how to execute effective marketing and business growth strategies all while developing firm relationships with doctors and practice staff. Generate referrals from current customers and manufacturers. Plan, coordinate, and schedule events such as technical demonstrations and co-travels. Keep updated with the latest advances in dental medical practices and technology and equipment through continuing education, Regional dental training, as well as local training. Developed Marketing training for Dental Offices as a tool to partner with their teams. Grew territory from $10,000 annually to $800,000 annually in a limited territory. Account Executive Wholesale Rep Countrywide Home Loans - January 2004 to July 2007 (90% Remote) Business development of relationships with Brokers and Loan officers selling residential mortgage in a business-to-business capacity. Instructions and sales of company products and web-based software used for file input and management. Lead the team on file and account management. #1 rep in Northern California ranked 12 out of 1200 Account Executives Nationwide and a 2006 Platinum Producers Club. Grew account from nothing to $20 million / month in volume in 2 years ADDITIONAL RELATED EXPERIENCE

Assistant Manager and Clothing Buyer - Gregg's Cycles Team Leader, Outreach & Project Manager, board member – StudentReach (50% Remote) MILTARY SERVICE- Coast Guard, Marine Science Technician 2nd, Training, Enforcement, and Pollution Investigator, HAZMAT Inspector, On Scene Coordinator, Flight Deck Safety and Maintenance Manager, Good Conduct medal EDUCATION - BA in Church Leadership - Bethany University - Scotts Valley, CA – Sept 1989 to May 1994 Office Tools: Microsoft Office 365, NetSuite, Adobe acrobat, Adobe Lightroom, Remote Collaboration: Google Drive, Slack, Zoom, Dropbox, Microsoft Teams, WhatsApp, OneDrive, GoToMeeting, HubSpot