Data Entry Customer Service
Resume:
Tyquavion Everett
Customer Service
Apt 89
Greenville, NC 27834
***********@*****.***
EXPERIENCE
Labcorp,(Remotely) -Patient Billing/ Customer care specialists April 2020 -Dec 2024
●improving health and lives through accurate billing processes and effective communication with clients and patients
●dedicated workspace, with responsibilities including data entry, verification of insurance information, and ensuring timely billing activities
●Billing Data Entry which requires 10 key skills
●Compare data with source documents and enter billing information provided
●Research missing or incorrect information
●Verification of insurance information
●Ensure daily/weekly billing activities are completed accurately and timely
●Research/update billing demographic data to ensure prompt payment from insurance
●Communication through phone calls with clients/patients to resolve billing defects
●Meet daily and weekly goals in a fast-paced/production environment
●Ensure billing transactions are processed in a timely manner
● •Ensure compliance with HIPAA regulations and requirements
●Perform written outreach to customers to obtain necessary details on medical claims
●Excellent communication skills, both written and verbal
● Proven track record of problem-solving and delivering high-quality service
●Flexibility to work various shifts, including evenings, weekends, and holidays as needed
●Work with confidential customer information and treat it sensitively
●Aim to resolve issues on the first call by being proactive
Mass Markets -Remotely - Telephone sales representative
March 2018 - Oct 2019
●Handle inbound and outbound contacts in a courteous, timely, and professional manner
●Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
●Listen to customers, understand their needs, and resolve customer issues
●Research systems to find missing information; coordinate with other departments to resolve issues as applicable
●Utilize systems and technology to complete account management tasks
●Accurately document and process customer orders in appropriate systems
●Follow all required scripts, policies, and procedures
●Comply with requirements surrounding confidential information and personal information
●Escalate customer issues to the appropriate staff and managerial for resolution as needed
●Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
●Adhere to all attendance and work schedule requirements
Focus services- Greenville,NC- Technical Support representative
Jan 2016 - Oct 2018
●Providing technical support to customers with internet, television, and phone services
● Able to work in a fast-paced, structured, dynamic and high transaction environment, and the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers
●Ability to drive customer issues to resolution during the initial customer interaction
●acts as a product consultant, articulating appropriate product solutions, features and benefits
EDUCATION
DH Conley HIgh School,Greenville NC - high school diploma
Jan 2013 - June 2016
Skills and Competencies
●Professional and friendly
●Type 40 wpm
●Customer focused empathy
●Careful an active listener
●Multi-tasking
●Phone and chat skills
●Time management
●Creative problem solving
●Appointment setting
●Sales
●Strong interpersonal skills
Objective
Enthusiastic and knowledgeable customer service representative with a proven track record of exceeding client expectations.Looking to implement exceptional communication,sales,technical support and organizational skills as a remote agent.
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