Customer Service Supply Chain

Nicolas Carvil, Logistics Specialist

Quincy, ****9, United States, 857-***-****, *******@*****.***

SUMMARY Dynamic Logistics Supervisor with over 7 years of experience in operations management and team leadership. Proven skills in enhancing efficiency and customer satisfaction, demonstrated by revamping distribution strategies that improved route efficiency by 20%. Adept in streamlining processes and mentoring team members to achieve operational excellence. Ready to leverage expertise in a fast-paced environment at BairesDev, contributing to innovative technical solutions and leading a talented team in delivering exceptional outcomes.

WORK EXPERIENCE

10/2022 – Present Senior Specialist, Boston VA/Cardinal Health Jamaica Plain, USA Address inquiries with efficiency and provide knowledgeable customer service to enhance client relations.

Demonstrated expertise in sales, operations, and customer relationship management to facilitate seamless daily transactions. Ensured 100% accuracy and timeliness in the successful management of routine customer transactions.

Oversaw and managed the entire supply chain process from procurement to delivery.

04/2018 – Present Logistics Supervisor, Century Linen’s Cooperation Somerville, USA Revamped distribution strategies and optimized route structures to significantly enhance customer service.

Directed and developed Route Service Representatives (RSRs) to consistently surpass operational and customer satisfaction goals. Increased overall route efficiency by strategically reallocating stops among team members.

03/2016 – 04/2018 Lead Dock Coordinator, Angelica Cooperation’s Somerville, USA Streamlined loading and unloading operations by strategically assigning tasks to team members.

Developed and implemented time management practices that significantly enhanced efficiency in dock operations.

Established and maintained continuous communication channels with Route Service Representatives and Drivers.

03/2012 – 02/2016 Dock Coordinator, Angelica Cooperation’s Somerville, USA Oversaw dock operations and coordinated the flow of materials to ensure efficient loading and unloading processes.

Championed safety initiatives, resulting in a 20% reduction in incident reports over a six-month period.

Provided critical support in resolving damaged material issues to enhance customer satisfaction and maintain inventory accuracy. EDUCATION

01/2010 – 06/2012 Endicott College

n/a, MEPS Program

Boston, USA

MEPS Program

09/1990 – 06/1997 Salem State University

Completed coursework, Sociology

Salem, USA

03/1985 – 06/1989 Chelsea High School

High School Diploma, college prep

Chelsea, USA

SKILLS Supply Chain Management Inventory Control

Warehouse Operations Logistics Planning & Coordination Shipping & Receiving Freight/Transportation Management Data Analysis & Reporting Safety Regulations & Compliance Vendor Management & Negotiation Order Fulfillment & Distribution Communication Team Leadership

Problem Solving Multitasking

Organizational Skills Customer Service

Coaching Mentor

FRENCH French (Fluent) Spanish (Fluent)

Creole (Native) (Native)

CUSTOM SECTION

03/1997 – 08/2012 E5, US ARMY USA, USA

12 Bravo combat engineer,

44B welder

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