Service Representative Customer
Resume:
Elizabeth Percel
*********@*****.*** 929-***-****
Dynamic and results-oriented Customer Service Representative with over ten years of experience in delivering exceptional support and ensuring customer satisfaction. Proven ability to handle inquiries, resolve issues, and maintain high-quality service standards across various industries. Bilingual in English and Spanish, effectively communicating with diverse client bases. Equipped with a BA in Business Administration complemented by strong skills in Microsoft Office and social media management. Committed to fostering positive customer relationships and contributing to team success in fast-paced environments.
Customer Service Representative - Maximus
October 2022-August 2023
•Provide clear and accurate information about home health care services, eligibility criteria, and enrollment procedures.
•Guide clients through the enrollment process, explaining required documentation and steps involved.
•Ensure prompt and courteous responses to inquiries, concerns, and requests.
•Collect and maintain accurate records of client information, ensuring compliance with privacy regulations.
•Document client interactions and details of enrollment discussions.
•Address and resolve client concerns or issues related to the enrollment process promptly and professionally.
•Collaborate with relevant departments to find solutions to problems that may arise during the enrollment process.
•Verify client eligibility for home health care services based on established criteria.
•Assist clients in gathering and submitting required documentation for enrollment.
•Aid clients in completing necessary forms and paperwork required for enrollment.
•Ensure that all required documentation is accurately filled out and submitted within specified timelines.
•Provide education on available home health care services, programs, and benefits.
•Guide clients on how to access and utilize services effectively.
•Stay informed about changes in policies, procedures, and services related to home health care.
Customer Service Representative, ALORICA CORPORATION
July 2019 – May 2021
•Assist taxpayers in e-filing their individual and business taxes.
•Provided follow up support on filed taxes
•Sales and instructional support on purchased tax software
•Intake calls from consumers responding to infomercials and consumer services.
•Offered Upsells on related products and services.
•Sales & Orders through shopping networks.
•Upsells for complimentary products
•Check shipment of orders, process cancellations, change/edit orders.
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Technical Support Specialist, Concentrix
Sept 2017 – August 2018
•Provided support of Apple Products
•Assisted in operating and installing apps
•Updating their software, restoring their phones, adding services, and setting up their accounts.
•Resetting their passwords and updating their accounts.
Reservationist, WORKING SOLUTIONS
February 2016 – June 2018
•Make hotel reservations and accommodations, special request, quality assurance. Customer dissatisfaction, process payments and refunds/credits.
•Cancellations and rescheduling.
•Update contact and payment information, status updates and confirmation.
•Assist in downloading and uploading their tickets.
Customer Service Representative – ALORICA CORPORATION
December 2013 – May 2018
•Managed inquiries about orders from home improvement store
•Process replacements.
•Schedule deliveries, installations, and provide proof of delivery.
•Set up conference calls, screen incoming calls, transcribe recorded dictations.
•Interact with delivery agents and representatives from home improvement stores
•Schedule, modify, and cancel deliveries.
Social Media Intern, WISE MAGAZINE
September 2014-December 2014
•Interacted with customers and visitors through social media platforms.
•Sent out weekly newsletter and promoted the newsletter through Facebook Groups and related websites
•Provided latest news and inspirational articles.
•Posted comments, weekly announcement, and extraordinary events.
April 2020 – 2024
MS in Digital Marketing Communications
Southern New Hampshire University
August 2015
BA in Business Administration, Monroe College
Minor in social media management
June 2013
AAS Business Administration, Monroe College
Concentration in Marketing Management
•Microsoft Office
•Social Media Management
•Bilingual English/Spanish
•PowerPoint Presentation
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