Customer Service Office Administration

Omara Williams

Jamaica, New York ***** 347-***-**** *****************@*****.***

Professional Summary

Dedicated administrative professional with over 14 years of experience in office management, payroll, and education. Skilled in strategic planning, resource optimization, and team leadership. Seeking to leverage strong organizational and communication skills to support management teams with problem-solving, effective teamwork, and respect for deadlines. Seeking where my skills are best utilized.

Skills and Qualifications

Office Administration

Budget Planning

Customer Service

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Google Workspace

QuickBooks

PeopleSoft ADP

English (Fluent)

Spanish (Basic knowledge)

Professional Experience

Teacher Queenstown Secondary School 2023-2024

Prepare educational materials and distribute assignments.

Maintain accurate student records and report progress to parents and administrators

Design and deliver engaging lessons that align with curriculum standards

Communicate with students, parents, and colleagues to ensure student success

Administration/Payroll Officer Office of the President, State House 2020-2023

Managed day-to-day operations of State House, overseeing 25 staff members

Processed payroll and HR data, ensuring compliance with accounting laws and standards

Planned executive events and official trips within budgetary constraints

Handled procurement processes, improving resource allocation by 15%

Prepared correspondence and managed public inquiries

Assistant Administrative Officer Security Sector Reform, Nation Security 2017-2019

Processed documentation including reports, letters, and minutes

Planned meetings and excursions

Maintain accurate records and filing systems, both physical and digital, to ensure easy access to information

Assist with budget preparation and expense reporting, ensuring financial compliance and efficiency

Clerk II (G) Personnel Department, Office of the President 2011-2016

Processed documentation according to labor and ministry laws

Handled various HR functions including leave management, appointments, and retirements

Drafted letters of appointment and Government Orders

Communicate with customers, vendors, and other departments to resolve issues

Generate and distribute necessary paperwork and reports

Head of the Presidential Secretariat Department Clerk 2009-2011

Provide administrative and technical guidance to other clerks in the department

Manage priorities and handle multiple tasks simultaneously

Process and analyze documents, reviewing for accuracy and resolving discrepancies

Maintain departmental files and records

Assist with special projects as assigned by supervisors

Education

Bachelor in Public Management University of Guyana

Associate in Banking and Finance University of Guyana

Associate in Accountancy University of Guyana

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