Case Manager Entry-Level

Cinthia Gonzalez

**** ** ****** **. ***********, TX, 78539

(956) 346 - 5081, *****************@*****.***

CAREER OBJECTIVE

Seeking an entry-level position as a Case Manager to obtain and develop skills resulting in mutual employee and employer growth.

EDUCATION

The University of Texas Rio Grande Valley Brownsville, TX

Bachelor of Science in Rehabilitation Services December 2019

Relevant Coursework

- Case Management I and II -Interview skills, creating case files,

- Disability and Advocacy - knowledge on laws and history of the Disability Community

- Introduction to Rehabilitation – the course addresses theory and practice of Rehab as well as history, philosophy, and legislative basis for the programs and profession.

EXPERIENCE

Southwest Key Programs – Southwest Key Casa Padre- Brownsville TX

October 2021 - March 2025

-Conduct initial intake with client and family/guardian

-Maintain a caseload and accurate records in accordance with agency policies and procedures, licensing standards, and/or funding requirements

-Maintain physical and web-based client files

-Follow-up on all evaluations and assessments of the child’s progress in accepted interventions

-Ensure proper completion of assessments and deadlines as required per internal policy and procedures

-Ensure clients are offered all components or services offered at the program

-Completion and submission of assessments and service plan required for the compiling of a comprehensive case file

Tropical Texas Behavioral Center- Brownsville, TX

February 2020- October 2021

-Conducting Skills session with children ages 5-17

-Record Keeping and Session Documentation

-Initiating and maintaining direct contact with each child and the child’s family for services provided.

Sales Associate at Chick-fil-A - Brownsville, TX

September 2016 – February 2020

- Learning and establishing the Core four with each guest, which involves creating eye contact, speak enthusiastically, make a personal connection, and share a smile.

- Customer satisfaction

- Provide unparalleled customer service and a great dining experience

- To make an impact on people’s life through our influence.

Receptionist at The Spirit of Music – Brownsville, TX June 2016 - July 2016

- Documenting Attendance, payments, tardiness, etc.

- Customer Service and Rep Skills

- Organizing case files for each student in the Music

- Answering phone calls

- Appointment Scheduling

- Taking payments

- Promoting business on social media

- Supervise music instructors through classes.

ACTIVITIES AND HONORS

- Dean’s List, UTRGV Fall 2015, Fall 2018, Spring 2019

CCCAC: Monica’s House August 2019 – December 2019

-I was able to practice 300 hours for my internship including 180 indirect and 120 direct hours. I practiced family advocacy by talking to families, answering phone calls, helped with filing, and was able to demonstrate the interview room and explain to the children who was going to speak to them.

-I have experience in babysitting children from ages 4 to 13 for two years.

ADDITIONAL SKILLS

- Fluent bilingual speaker and writer: Spanish and English

- Strong computer proficiency, with a firm grasp on Microsoft Office including Word, Excel, Access, PowerPoint, FrontPage tools and quick to learn and master new software programs.

- Ability to read and comprehend detailed instructions, corresponded and memos.

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