Customer Service Operations Manager
Resume:
MARY OMODIO
Hillsborough, NC *****
***********@*****.***
Professional Summary
Resourceful operations manager and certified nursing assistant with 15+ years of experience in healthcare and customer service. Proven track record in managing dental office operations, improving efficiency by 25%, and enhancing patient satisfaction through streamlined processes. Skilled in caregiving, patient scheduling, and team coordination, with specialized experience in rehabilitation and compassionate patient care. Committed to fostering a supportive environment for both patients and staff. In between my employment gaps I decided to stay home with my children. Authorized to work in the US for any employer
Work Experience
House Manager ( Part-Time)
Private Family-Chapel Hill, NC
June 2024 to August 2024
• Provided comprehensive care for children, ensuring safety, well-being, and development
• Managed household tasks including meal preparation, laundry, and cleaning to maintain a clean and organized living environment
• Performed grocery shopping and meal planning based on dietary restrictions or preferences of family members
• Managed household schedules including coordinating appointments for family members and maintaining calendars
• Coordinated maintenance repairs for the home by scheduling appointments with contractors or service providers as needed
• Managed personal errands such as dry-cleaning drop-offs/pick-ups or purchasing gifts for special occasions
• Provided emotional support to children during times of stress or change such as starting school or moving homes
Private Nanny (Full-Time) to ( Part-Time)
Private Family-Hillsborough, NC
July 2018 to August 2023
• Created engaging and educational activities to promote cognitive, physical, and social development in accordance with each child's age and interests
• Managed daily schedules of activities such as school drop-offs/pick-ups, extracurriculars, play dates, doctor appointments while ensuring punctuality
• Collaborated closely with parents to understand their expectations regarding routines, dietary restrictions/allergies, milestones tracking etc.
Front Desk Receptionist (part-time)
Azura Med Spa-Cary, NC
August 2019 to November 2021
• Greeted and welcomed guests, providing a positive first impression of the company
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Maintained cleanliness and organization of the front desk area at all times.
• Provided exceptional customer service, addressing client concerns and ensuring satisfaction with treatments and services.
• Handled budgeting, and financial reporting to support business growth. Operations Manager (Full-time)
Aspen Dental-Fairlawn, OH
June 2008 to November 2012
• Managed daily operations for multiple dental offices, overseeing staff members and assuring smooth clinic functioning.
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
• Streamlined patient flow, reducing wait times by 15% and increasing client satisfaction.
• Coordinated payroll for employees, ensuring timely and accurate payments.
• Assisted in developing new office procedures that improved office efficiency by 25%
• Started as a patient service representative and promoted to Management after one year. CNA - Certified Nursing Assistant
Cleveland Clinic/Akron General (Full-Time)-Springfield, OH November 1996 to May 2008
• Maintained accurate patient records and documented any changes in condition or behavior
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Monitored vital signs and reported any changes or abnormalities to the nursing staff. Specialized experience:
• Assisted patients in post-surgery rehab for hip, knee, and shoulder replacements, helping with mobility and pain management.
• Providing care in and after surgery and post-accident brain trauma unit, supporting patients recover and rehabilitation.
• Worked in drug rehab facility for pregnant mothers, offering compassionate care and support during recovery.
• Cared for Alzheimer's and dementia patients, providing patients, structure and cognitive support. Accomplishments:
• Recognized for compassionate patient care and strong attention to detail.
• Helped improved patient comfort and mobility through personalized rehabilitation support.
• Developed efficient workflows to enhance patient support and team coordination. Education
Associate's degree in Business Management
Syracuse University - Remote
July 2007 to June 2009
Skills
• Caregiving
• Patient Scheduling,Customer Service, Team Coordination, Staff Training, Conflict Resolution, Finacial Resolution, Finacial Managment, Payroll Processing, Time Managment
• Nursing
Certifications and Licenses
CNA, CPR, Medical Terminology
Additional Information
Red Cross Volunteer-
Cherry Point Naval Hospital Cherry Point NC
• Managed inventory, restock supplies, and ensuring proper labeling of prescriptions.
• Maintained accurate records and followed strict confidentiality protocols.
• Support daily operation operations, contributing to a smooth and efficient workflow in a high-paced hospital environment.
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