Product Manager

Sridhar Gandu

**** ******* **, *** ****, CA ***** 408-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Diligent Product Manager offering 18+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.

SKILLS

Product analytics

Product strategy

Design thinking

Product quality assurance

Feature Prioritization

Product Road mapping

Product Documentation

Product Metrics

Customer Empathy

Product Lifecycle Management

Customer Segmentation

Pricing strategy

Product Compliance

Product Visioning

Critical Thinking

Office 365

WORK HISTORY

DIRECTOR OF PRODUCT 05/2021 to CURRENT

PrimaHealth Credit

Digital payments platform APIs for credit solutions, working closely with the Credit business team to understand the requirements and translate those requirements into scalable APIs

Led team in building a frictionless API based on a platform that can be scalable, maintainable, and measuring capabilities to allow for continual improvement

Ensured the delivery of compelling digital features to drive worldwide seller adoption and engagement

Introduced AI/ML to select the best-fit credit product based on the income and debt of customers as part of the risk module while processing credit applications

AI/ML data is saved in the system to create new rules in the risk module by learning the DTI of the customer

Digital Money movement handling with ACH (NACHA) processing, card, APM, wire transfers, Lockbox, RTP

Build Borrowers portal UI from scratch to accept payments from mobile or desktops by connecting to Rest APIs to Loan Management Service

Managed the loan operations team in developing and configuring settings and Loan management using the Market's best LMS

I am the POC for any changes in LMS for any new loan product

Provide clear direction and support to the loan operations team

Define roles and responsibilities, set goals, and ensure that the team understands the vision and objectives of the LMS implementation

Work with stakeholders to gather detailed requirements for the LMS configuration, ensuring that it meets operational needs and regulatory requirements

Oversee the setup and customization of the LMS to align with the organization's loan management processes

This includes configuring workflows, approval processes, and reporting functionalities

Ensure that LMS integrates seamlessly with other systems (e.g., CRM, accounting software) to facilitate smooth operations and data consistency.

SENIOR TECHNICAL PRODUCT MANAGER 03/2019 to 12/2020

PayPal Inc

Worked in PayPal's Core Payments Platform and solutions, building capabilities and platform for PayPal Credit to support Buy Now Pay later close-ended credit for France/UK and US

Using the same platform extended PayPal credit as Revolving credit in the US and UK

Developed new APIs for Venmo Credit Card for supporting repayments using Instrument processing

Designed payments platform APIs for credit solutions, working closely with the Credit business team to understand the requirements of each country and translate those requirements into scalable APIs

Led team in building a frictionless API based on a platform that can be scalable, and maintainable along with measuring capabilities to allow for continual improvement

Ensure the delivery of compelling features to drive worldwide seller adoption and engagement.

Improved customer satisfaction by conducting regular feedback sessions to identify areas for product improvement.

SENIOR TECHNICAL PRODUCT MANAGER 01/2018 to 03/2019

PayPal Inc

Promoted to work on a digital payment solution for merchant onboarding, account activation, and compliance on a global scale based on regulatory and country requirements

Led team in building a User Interface (UI) that expedites the customer to provide all required data

Develop product strategy and specifications, engage in cross-functional collaborations, and deliver presentations to senior management regarding progress

Build the strategic vision, goals, and roadmap for optimizing seller experiences throughout the lifecycle

Analyze current seller experiences to define friction points

Write detailed product requirements and guide the team in enhancing seller experiences

Collaborate with regional teams and product managers to align product solutions with regional business goals

Designed a new policy dashboard, working with the policy team to understand the policies from each country and translate those policies into customer-facing UI pages

Deep knowledge of global compliance policies (AML, CFT, KYC, GDPR) and tax policies for digital payments

Led team in building a frictionless UI experience and a scalable, maintainable UI along with measuring capabilities to allow for continual improvement

Ensured the delivery of compelling features to drive worldwide seller adoption and engagement

Customer Research: Conducted extensive user research to identify pain points and needs, translating insights into actionable UI/UX improvements

Design Oversight: Led the design process from concept to implementation, working closely with designers to ensure that UI/UX aligns with business goals and user expectations

Test Design: Designed and executed A/B tests to compare different UI/UX elements, optimizing user interactions and conversion rates

Data Analysis: Analyzed A/B test results to derive actionable insights, making data-driven decisions to refine and enhance the user experience

Iteration and Feedback: Used test outcomes to iterate on design solutions, continuously improving based on real user feedback and performance metrics

Success Metrics: Defined and tracked key performance indicators (KPIs) related to UI/UX improvements, such as user engagement, conversion rates, and satisfaction scores.

PRODUCT MANAGER 09/2015 to 01/2018

PayPal Inc

Led primary customer research efforts via “Follow Me Home/To My Business” visits worldwide

Traveled to multiple countries, including Australia, Singapore, India, and the U.K

To glean and translate customer insights from those countries into new product capabilities

Conducted customer research, organized and attended focus groups, and tested 4-5 prototypes with 10-15 customers each day to select the best solutions

Improved sign-up for new business accounts between 15% and 50% in specific countries vs

Digitally the Legacy experience (reworked PayPal's basic legacy code to improve the experience for all customers)

Led Product Development team in achieving one of the highest company-wide agile maturity scores in 2013, exceeding the goal by 1,400 basis points (team exceeded expectations for speed and quality of development, increasing product productivity by 45%)

Pioneered the use of new, multivariate testing capabilities that provided objective insight into product designs

Used analytics extensively for decisions on new features and experience improvements

Customer Research: Conducted extensive user research to identify pain points and needs, translating insights into actionable UI/UX improvements

Design Oversight: Led the design process from concept to implementation, working closely with designers to ensure that UI/UX aligns with business goals and user expectations

Test Design: Designed and executed A/B tests to compare different UI/UX elements, optimizing user interactions and conversion rates

Data Analysis: Analyzed A/B test results to derive actionable insights, making data-driven decisions to refine and enhance the user experience

Iteration and Feedback: Used test outcomes to iterate on design solutions, continuously improving based on real user feedback and performance metrics

Success Metrics: Defined and tracked key performance indicators (KPIs) related to UI/UX improvements, such as user engagement, conversion rates, and satisfaction scores.

SENIOR QA ENGINEER 11/2006 to 09/2015

PayPal Inc

Brought on board to develop automation solution for testing all onboarding flows based on country

Performed manual testing on new payment features, provided feature and regression signoffs of product deliverables, and implemented quality best practices

Built a breakthrough Automation tool for testing all onboarding flows and billing details, enabling the efficient deployment of bug-free code

Improved overall regression testing coverage across the platform; developed Automated Selenium test suite for running regression

Worked with Product and Engineering teams to deliver products on a schedule that resolved critical customer problems

Collaborated with Engineering, Tools & Infrastructure, and Release teams to resolve bugs and meet Service Level Agreements (SLAs).

Automation is performed using Java based Selenium where all the automation is written in Java since the mid-tier is Java I not only checked the quality and we suppose to fix the bug found during testing the feature

EDUCATION

Certification in Product Management 01/2016

UC BERKELEY CENTER OF EXCELLENCE, San Jose, CA

Master of Science 01/2005

UNIVERSITY OF NEW ENGLAND, Sydney

Honors: With Honors (M.S. equivalent)

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