Customer Service Property Manager

Strong Skills in Customer Service ● Administrative Clerical Support ● Supervising Employees.

MOTIVATED ● ORGANIZED ● DETAIL ORIENTED ● TEAM PLAYER

EDUCATION

Everest university Associate of science in paralegal studies

Graduated April 2013

PROFESSIONAL EXPERIENCE

Property Manager, Dolphins Resort, Buccaneer Island, and Fantasy Island LLC Nov. 2021 – May 2023

Responsible for the operational aspects of the daily point of contact for visitors and residents.

Managed a portfolio of three properties with 150 residential units, ensuring high tenant satisfaction and timely rent collection deposited in the bank.

Conducted regular property inspections to assess maintenance needs and coordinate repairs.

Oversaw lease agreements, renewals, and tenant relations, providing exceptional customer service.

Resolved tenant complaints promptly, fostering a positive environment and community engagement.

Property Manager Sea Shell Mobile Home Park LLC June 2020- Nov. 2021

Responsible for the operational aspects of the daily point of contact for visitors and residents.

Managed a portfolio of 130 residential units, ensuring high tenant satisfaction and timely rent collection deposited in the bank.

Conducted regular property inspections to assess maintenance needs and coordinate repairs.

Oversaw lease agreements, renewals, and tenant relations, providing exceptional customer service.

Resolved tenant complaints promptly, fostering a positive environment and community engagement.

Customer Service Representative, Americold Logistics, April 2018 – Aug. 2020

Worked with key accounts, ensuring customer satisfaction.

Processed all customer orders: ran stock reports to check product availability.

Generated invoices and verified shipping for special requests.

Resolved any paperwork issues with drivers upon check-in and out.

Updated daily schedules with deliveries and pickups.

Provides clerical support, including overseeing all paperwork associated with orders.

Maintaining corresponding files.

Property Management Raro Properties July 2016 – June 2020

Create and maintain a positive environment for prospective residents.

Coordinated leasing activities, including tenant screening, lease negotiations, and move-in processes.

Prepare and distribute resident (violation, delinquency, filed court eviction application).

Collect and post resident security deposits, processing fees, and rent. Make collection calls.

Maintained Tenant records, reports, and files.

Implemented effective marketing strategies to attract new tenants and reduce vacancy periods.

Property Manager/Research Specialist, CWIS, LLC December 2013 – January 2016

Researched home, property, and condo associations affiliated with properties in the Secretary of Housing and Urban Development's (HUD) inventory.

Researched public records for code violations, utilities, liens, and titles.

Researched HOAs and liens for any monies owed on newly conveyed HUD Properties.

Opened and closed all appropriate Work Order Notifications.

Researched and finalized all estoppel payments.

Submitted Homeowners Association and utility dues to accounting for payment.

Contacted law firms for payoff on liens and any overdue payments.

Stayed current on new and updated state statutes of HOA, POA, and COA.

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