RPA Blue Prism Developer

ERIC BENAVIDES

Denver, CO ***** 720-***-**** ****.****@*****.*** LinkedIn Profile

SUMMARY

Detail-focused and results-driven leader with extensive experience in process automation, finance, and mortgage loan servicing. Known for strong work ethic, meticulous attention to detail, and consistently meeting or exceeding expectations. Success built from quickly identifying problems, creating solutions, minimizing project impediments while fostering collaboration with teams and stakeholders. Recognized for reliability and efficiency, and delivering high- quality work on or ahead of deadlines. Skilled in time management, rapport building, and proactive communication. Self-motivated, inquisitive, and adaptable, leveraging innovation and creativity to automate solutions. Bilingual in English and Spanish.

Process Automation Project Management Agile Product Owner Business Analysis PROFESSIONAL EXPERIENCE

SPECIALIZED LOAN SERVICING, Highlands Ranch, CO November 2009 – August 2024

Process Automation Post Production Modeller

Identified known code bugs and issues and developed resolutions and fixes. Monitored automation bots for potential issues and updated or enhanced exiting automations with new and improved standards. Organized meetings with members of IT, management, and production to produce required documents. Supported and trained members of Blue Prism Automation team.

• Led automation initiatives in Letter Generation, Taxes/Insurance, Workflow and Data Reporting, resulting in

$40M+ cost savings and a 100+ FTE reduction over 7 years by collaborating with IT and Business Units to automate processes.

• Coordinate development and implementation of policies and procedures, process flows, and overall performance efficiencies, including helping to develop and implement coding standard that allowed for more streamlined approach and ensured project timelines were met.

• Helped onboard 4 new developers by providing technical support / training and teaching established coding standard for future projects.

SUNFIRE LED, Denver, CO October 2006 – October

2009

Office Administrator / Sales

Fielded sales calls and fulfilled shipments in warehouse. Coordinated outbound shipments to customers nation and worldwide.

• Increased engagement 20% over 3 years by establishing regular and consistent communications as well as high level customer service and organizational skills to cultivate and enhance relationships that ultimately improves customer satisfaction and sales, and realizes on-time delivery of assigned projects.

• Communicated directly with customers in Mexico and Latin America, helping quickly coordinate shipment logistics and offer technical support and troubleshooting.

• Directed workflow of company files and organized projects, which led to successful management of sale cycle, ordering, fulfillment, and shipping.

T-MOBILE, Thornton, CO February 2006 – October

2006

Bilingual Financial Care Representative

Offered reassurance, support, and resolution for customers with past due accounts, billing disputes, or other financial inquiries. Assisted Spanish speaking customers with payment of outstanding balances.

• Meet department productivity and quality standards DISH NETWORK, LLC, Thornton, CO September 2003 – April 2005

Customer Service Representative / Retention Specialist Completed inbound sales and customer service calls relating to entertainment services and products, hardware systems / accessories, and customer service inquiries regarding technical support, billing, and general information requests.

• Provide quality customer service through one-call resolution and establishing long-term customer relations EDUCATION

− Associate of Applied Science (AAS), Computer Drafting & Design, ITT Technical Institute, Aurora, CO

− Associate of Applied Science (AAS), Fire Science, Red Rocks Community College, Lakewood, CO TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel (Macros, Pivot Tables, Etc.), PowerPoint, Outlook, Access PROFESSIONAL DEVELOPMENT

− Blue Prism Accredited Developer, Specialized Loan Servicing, Highlands Ranch, CO

− Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), ITT Tech, Aurora, CO

− AUTODESK Series: CAD, Inventor, and Revit, ITT Tech, Aurora, CO

− National Registry EMT-B, Red Rocks CC, Lakewood, CO

− State of Colorado Firefighter I Certificate, Red Rocks CC, Lakewood, CO Coordinates publication of complex command media with process owners and verifies compliance with company and industry standards Coordinates review and validation of command media to determine relevancy, accuracy and compliance Manages organizational initiatives as assigned

Establishes requirements for command media management training Leads development and deployment of training materials Supports the maturation of Command Media governance; simplifies and streamlines existing policies, procedures and process writings across the enterprise Identifies and pursues continuous improvement efforts and best practices, as well as, partners with peers across enterprise to ensure alignment with company improvement initiatives Works with the Sr Directors of Business Transformation to collaborate with departments to identify operational inefficiencies and areas for improvement through analysis of workflows, systems and metrics Prepare detailed documentation, including process maps, standard operating procedures, and project reports Assist in monitoring the implementation of process changes and tracking performance metrics Analyze and present data insights by using tools like Excel Develop dashboard and reports to track process performance and key metrics Assist with system administration tasks related to business tools and platforms Other duties or projects as assigned

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