High-volume guest, Conflict resolution, Fast-paced adaptability
Resume:
Hospitality Associate – JCPenney Feb 2022 - Aug 2022
Delivered high-level customer experiences by greeting guests, assisting with purchases, and maintaining a welcoming atmosphere.
Supported sales efforts through upselling, product recommendations, and personalized service. Worked collaboratively with team members to ensure smooth operations and customer satisfaction. Customer Service Associate – Lowe’s Jan 2021- Aug 2021 Provided exceptional customer service in a high-volume retail setting, assisting guests with inquiries, purchases, and product recommendations.
Developed strong communication skills while handling customer interactions, conflict resolution, and personalized service.
Thrived in a fast-paced environment, demonstrating adaptability and efficiency under pressure. Energetic and personable professional with a strong background in customer service, hospitality, and fast-paced environments. Experienced in providing high-quality guest interactions, upselling services, and maintaining a high-energy atmosphere. Passionate about creating exceptional VIP experiences and excelling in social, team- oriented settings. Adept at multitasking, problem-solving, and ensuring customer satisfaction. ALEESIA SAINZ
*******.*****@*****.*** 520-***-**** Casa Grande, Arizona 85122 AREA OF EXPERTISE
PROFESSIONAL EXPERIENCE
Bachelor of Arts in Psychology
University of South Dakota
Relevant Coursework: Sports Psychology, General Psychology, Stress Management, Personal Health, Sensation and Perception
Master of Science in Clinical Mental Health Counseling Grand Canyon University (In Progress, Expected Aug 2027) Masters in Clinical Mental Health Counseling
GPA: 4.00
EDUCATION
High-volume guest service
Upselling & sales techniques
Conflict resolution & de-escalation
Fast-paced, high-energy
adaptability
Strong interpersonal &
communication skills
Team collaboration &
leadership
Educational Specialist - Cactus Middle School Aug 2023 - Present Applied strong interpersonal skills to support students’ academic and personal development. Created a positive and engaging environment while addressing individual needs and ensuring inclusivity
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