Customer Service Support

Patrick Green

*******@*****.*** FORT PIERCE, FL, US 386-***-****

WORK HISTORY

Customer Service Advocate Trainer at Ivox Solutions May 2022 - June 2024 (2.5 Years)

I developed a full training guide for the client, NuuMobile. The guide explained the most common issues as well as technical problems and how to resolve them with their first call to us.

I also compiled a quick contact list in the event their issue was with a different carrier and or provider.

Handled calls as needed to ensure that the client s standards were met. Health Insurance Specialist at Together Health

July 2021 - December 2021 (0.5 Year)

● Educated clients and answered questions about Medicare ● Processed new applications for insurance on request ● Handled renewals in a timely fashion Customer Support Agent at Convey Health Solutions

November 2020 - July 2021 (1 Year)

● Processed inbound orders over the phone ● .Handled customer complaints in a timely fashion 440 Licensed Insurance Agent at Searle And Associates May 2019 - April 2020 (1 Year)

• Performed administrative tasks, including policy renewal and record retention.

• Determined client needs and situations by listening over the phone and scheduling appointments as needed.

• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

• Increased customer satisfaction by resolving premium or coverage issues.

• Responded to customer calls within 24 hours to swiftly resolve issues and answer questions. Customer Support Specialist at Teleperformance

October 2017 - April 2020 (2.5 Years)

• Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.

• Served customer accounts and technical needs across 60+ daily calls, consistently meeting productivity and quality targets.

• Maintained 95 success rate with one call resolutions, escalating complex concerns to supervisors or technicians to achieve necessary support.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

File Room Clerk at Spherion Staffing

December 2014 - October 2017 (3 Years)

• Located and retrieved documents upon request from authorized users • Performed general duties, including answering telephones and delivering and picking up materials typing, operating office machines and sorting mail • Adhered to all related company policies and government regulations regarding data oversight to promote overall information security • Read and analyzed incoming materials to verify accuracy and properly sort and code materials Technical Support Specialist at Bright House Networks April 2004 - April 2014 (10.5 Years)

• Explained technical information in clear terms to clients to promote better understanding of their equipment and services • Assessed system hardware and software and suggested updates to reduce lag time and improve overall speed • Removed malware, ransomware and other threats from laptops and desktop systems • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution • Resolved 60+ technical support inquiries per day.

EDUCATION

Smyrna High School -

Graduated

High school diploma

US Army Communications School -

Graduated 1990-01-01

High school diploma

SKILLS

Microsoft Excel, 30 years

Technical Support, 35 years

Customer Service, 35 years

Communication, 35 years

Customer Satisfaction, 35 years

Data Entry, 35 years

Problem Solving, 35 years

Machinery, 5 years

Medicare, 5 years

Salesforce.Com, 5 years

Technical Information, 35 years

Typing, 30 years

Passionate, 35 years

Coordinating, 30 years

First Aid And Preparedness, 30 years

LANGUAGES

Other, Native/Bilingual

ABOUT ME

I have a drivers license

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