Care Coordinator Customer Support

Makaela Bolware

*.********@*****.*** 850-***-**** 516 S Kirkman rd. Orlando, FL 32811

Work Experience:

Foundever

Patient Care Coordinator

**/**** ******* *** (Work from home)

Duties:

• Provide first line customer support. In this role you will be coordinating patients' insurance and medication needs, communicating directly with patients and doctors' offices via phone and addressing each with care, detail, and most importantly, empathy. Accepting inbound calls or making outbound calls, depending on the assignment. making outbound calls, depending on the assignment.

• Answer questions related to medical needs, insurance coverage, and side effects while maintaining productivity standards and performance guarantees where applicable.

• Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process.

• Adhere to client's defined processes & procedures as well as company policies.

• Follow instructions as referenced, both written and verbally.

• Adapt to procedural changes

• Navigate all client systems efficiently and provide answers within a reasonable amount of time, outlined by the client.

• Navigate multiple systems and monitors simultaneously. Truist Bank

7455 Chancellor Drive Orlando, FL

Consumer Credit Card Specialist

04/2022 - 10/2023

Duties:

• Work with customers to follow up an old/past due balance. Evaluate and validate credit requests received from customers.

• Update/maintain customer contact information while resolving customers concerns and requests when received along with performing additional activities as needed.

• Proficiency in computer applications, I am technical, interpersonal, problem solving and can work efficiently across multiple platforms.

• Able to establish trust and build relationships, which drove me to consistently exceed in everyday tasks.

• Proficiency in written and verbal communications.

• Assist clients with inquiries and/or problems resolutions in a professional and composed manner. Along with Care department for checking/saving and Fraud/Claims. West Orange Orthopedics

596 Ocoee Commerce Pkwy, Ocoee, FL 34761

Medical Appointment Scheduler/Receptionist

3/2019 - 3/2022

Duties:

• Handled payment processing and provided customers with receipts and proper bills and EMR.

• Welcomed customers to front desk and engaged in friendly conversations while conducting check-in/out process and providing information to patients.

• Input customer data into reservation software and made immediate updates along with verifying patients' insurance.

• Answered phone calls, emails to schedule appointments, and connected callers to appropriate physician offices.

• Maintained front office cleanliness and organized supplies to increase productivity.

• Follow established protocols for medical emergencies. Panama City Rescue Mission

609 Allen Ave, Panama City, FL 32401

Special Projects Assistant

07/2016 - 01/2019

Duties:

•Oversees sorting and counting of GIK donated items to maintain a weekly and monthly inventory of donations.

•Acts as a departmental auditor to make sure that all donations are accounted for and distributed to the correct location.

•Ensures that all donations are entered into the appropriate spreadsheet.

•Evaluates the report to make sure that prices are correct and that there is no missing information.

•This person can help with other projects as needed, including administration, putting banners together and helping organize volunteers and events. Education:

Associate degree; Gulf Coast State College Panama City, FL United States High school diploma; Rutherford High School Panama City, FL United States Job Related Training:

Technical Skills: Proficient in Customer Management Software (CMS), Learning Management Software (LMS),Salesforce, Data Analysis, Microsoft PowerBI, Google Workspace, and Microsoft Office (Word, MSExcel, Outlook). Certifications: WPMtest.org (60 WPM), LinkedIn Learning PowerBI Essential Training, and LinkedIn Learning Salesforce Essential Training.

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