Social Media Customer Service

SARA ALVAREZ

****.*********@******.*** 321-***-**** Orlando, Florida

Professional Summary

Dedicated and skilled lash technician with 5+ years of experience in providing high-quality beauty services. Strong background in customer service, social media marketing, and business management. Currently pursuing a Bachelor’s degree in Psychology with a certification in Human Resources. Adept at Microsoft applications and Canva for marketing and administrative tasks.

Education

Valencia College – Associate of Arts (AA), 2023

University of Central Florida – Bachelor’s in Psychology, HR Certification (Expected Fall 2025) Work Experience

The Lash Lounge – Lash Technician (August 2024 – Present)

• Provided customized lash services, enhancing clients’ natural beauty and boosting customer retention.

• Delivered exceptional customer service, building lasting relationships and increasing client referrals.

• Assisted in social media marketing efforts to attract new clients and promote services. Freelance Lash Technician (2020 – 2024)

• Managed an independent lash business, handling scheduling, customer service, and marketing.

• Created and maintained a strong social media presence using Canva for promotions and branding.

• Ensured high client satisfaction through personalized lash services and consultations. Volunteer Experience

Conway Lakes Rehab Center – Volunteer (October 2024)

• Assisted elderly residents with recreational activities and provided companionship.

• Supported rehabilitation efforts by offering encouragement and assistance to patients. Skills & Certifications

• Technical Skills: Microsoft Office Suite, Canva, Social Media Marketing

• Soft Skills: Customer Service, Business Management, Communication, Time Management

• Certifications: Human Resources (Expected Fall 2025)

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