Customer Service Call Center

Shakira Jackson

Hartford, CT. ***** 959-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

Entry level professional eager to learn, develop and contribute to achieving company goals. Highly reliable employee that can be counted on to complete assignments and is self-motivated. Detail oriented with the ability to perform precise work in high stress environments. Seeking a position within a field for a continued use of skills and exposure to new training opportunities. SKILL HIGHLIGHTS

Verbal & Written Communication Office Administration Telephone Etiquette Customer Service Data Entry

Call Center Techniques Order Processing Inventory Control Customer Service Detail Oriented Team Player

PROFESSIONAL EXPERIENCE

UPS; Windsor, CT 01/2021 – 12/2023

Warehouse Lead

• Supervised and coordinated activities of warehouse staff, including packing, shipping, and receiving

• Planned and prioritized work assignments for the team to ensure optimal workflow and productivity

• Trained and developed team members on proper warehouse procedures, safety protocols, and policies

• Monitored and enforced compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory

• Coordinated with other departments, such as procurement, logistics, and customer service, to ensure smooth operations

• Ensured compliance with health and safety regulations and maintained a clean and organized warehouse

• Resolved any issues or conflicts that arose within the team and addressed performance concerns through coaching

Manchester Hospital; Manchester, CT 5/2022 - 7/2023 Administrative Assistant

• Handled office tasks, such as filing, generating reports and reordering supplies

• Maintained polite and professional communication via phone, e-mail, and mail

• Provided real-time scheduling support by booking appointments and preventing conflicts

• Screening phone calls and routing callers to the appropriate party Walgreens; Windsor, CT 06/2019 – 05/2022

Distribution & Packing

• Oversaw the delivery, loading, and unloading of products and goods

• Conducted inventory and stock inspections and reported any issues to relevant parties

• Performed regular checks of inventory levels to ensure adequate on-site products

• Provided helpful and knowledgeable customer service

• Packed products for returns

CVS; Remote 12/2021 - 5/2022

Customer Service Representative - call center

• Handled a large volume of inbound and outbound calls in a timely manner

• Identified customer needs, research issues, resolve complaints, and provide solutions

• Built positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

• Created and maintained record of daily problems and remedial actions taken, using call-center database

Amazon; Windsor, CT 02/2020 - 4/2021

OS

• Pulled and stacked product based on daily orders

• Met specifics of customer orders in a timely manner

• Handled any issues or discrepancies with shipments

• Scanned items or manually update inventory system

Conduent ; East Hartford,CT 4/2024 -Current

-inbound and outbound call

-high volume

-transferring

-problem solving

-active listening

EDUCATION

East Hartford High School; East Hartford, CT

High School Diploma

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