Construction Manager
Resume:
Robert Holland
**** ***** ***** ****** **** #B
Gulf Breeze, FL 32563
Email: ************@*****.***
PROFESSIONAL EXPERIENCE
SECURITY CLEARANCE: Secret ~ Top Secret~ In-Active Premier Island Management Group, Pensacola Beach, FL. 3/19-Present Manager - Laguna’s Adventure Park
Currently Managing Operations and Staffing for Laguna’s Adventure Park and support Laguna’s Beach Bar& Grill Manager of Operations:
• Interacting with customers upselling retail and services for Laguna’s Adventure Park
• Increased Sales 6% from previous year implementing packages for customers
• Managed labor cost down from over 21% industry standard to a consistent 10% during peak season
• Responsible for creating and implementing Standard Operating Procedures for all attractions at the Adventure Park
• Responsible for meeting Sales projections at the park for 2022-2024 Summer Season
• Responsible for coordinating safety procedures and equipment for the Zone, i.e., working with Fire Protection Services to be compliant with Fire Marshall
• Communicate & coordinate with the State of Florida Inspectors to maintain safety compliance for all attractions at the Adventure Park
• Responsible for coordinating supplies and maintenance plans for all equipment and attractions
• Developed and implemented training requirements for all employees for all attractions
• Recruited, Interviewed and Hired over (40) new employees for the Spring/Summer seasons
• Coordinated and managed onboarding process for all new hires each season
• Managed all scheduling for coverage of the attractions at the Park
• Accomplished light marketing to promote the opening of the Park and reopening of Laguna’s Beach Bar & Grill i.e., distributing RAC cards and business cards at Beach events; established relationships with other local small businesses & Pensacola Visitor’s Center to distribute RAC cards to public
• Scouted live entertainment for Laguna’s Beach Bar & Grill
• Business Development – assessing other small businesses on the beach and in Pensacola to establish alliances to promote Laguna’s
• Coordinated Transportation services for Laguna’s. Built a shuttle division to transport customers to park from remote hotels/resorts.
• Became resident Construction Project Manager. Managed and worked with General Contractor teams to make renovations at Laguna’s i.e, installing new attractions, renovating bathrooms, extended Tiki Deck, new Food and Beverage kitchen on Tiki deck etc.
• Develop and implement Off Season Maintenance for repairs and new construction
• Managed on the ground Construction Contractors for installation of new attractions
• Project Manager for new construction of decks & buildings to enhance park aesthetically Ace-Pros Inc, Sterling, VA 07/18-2/19
Client Relations Account Manager & Sales Rep
Currently acting as a client liaison as well as a partner with SAP-Human Capital Management Suite of cloud solution tools.
Core responsibilities are for-
Account Management:
• Interacting with end users
• Receive all calls from 3rd party vendors, developers and software companies
• Facilitate troubleshooting calls & help desk requests between end user & IT provider
• First point of contact for end user when service is needed
• Communicate with developers on software customization request(s)
• Project plan for software development of core product(s)
• Manage all logistics for hardware relocation to data centers
• Overall Project Support for end user
Sales Partner – Reseller:
• Cold call customers to introduce products & services
• Client relations
• Customer support
• Research potential customers’ vitals using internet tools
• Initiate contact with new customers and create presentations to suit client needs
• Provide project support during implementation period for new customers
• Provide reports to show how IT and technology assist in solutions for most small businesses
• Demonstrate how IT impacts Human Resources
Client List – US Navy, TSA, Deloitte & Touche, Alex LLC, FAA, US Treasury, Power & Utilities Companies Government Solutions Specialists, LLC, Chantilly, VA 08/15-Present Owner- CEO
GSS is a Minority Owned, Veteran Owned Small Business – (MOVOSB) registered in SAM and with our local SBA office. GSS is a solutions organization serving the Federal government currently within several agency customers. GSS is currently providing Staffing needs to the Federal government and State government. GSS executives bring a wealth of knowledge and experience to provide clarity and improve efficiency for agencies within the Federal marketplace.
Duties and Responsibilities but not limited to:
Planning & Strategy
Finance & Accounting
Legal Responsibilities
Marketing & Sales
Client List – FAA, Alex Alternative Experts, Victory Vanlines, George Mason University, HydroTech Irrigation, Transportation Security Administration (TSA)
Worked with Federal Government agencies and Small Business Administration to achieve the following certifications:
Small Business Administration Minority Owned
Veterans Affairs Administration to obtain Veteran Owned Small Business; currently under review for Service-Disabled Veteran Owned Small Business
Worked with Diplomatic Security to obtain official secure Login for Small Businesses
Registered in SAM = System for Award Management – (essential in order to do business with Federal Government)
Worked with GSA = General Services Administration to gain access to Federal Procurement schedules Alex Alternative Experts, LLC, Chantilly, VA 10/14-07/18 Sr. Portfolio Manager
• Manage and respond to inbound customer issues and inquiries
• Timely resolution of TSA employee account issues through the use of telephone, email, fax, and postal mail to maintain current information and payment status.
• Provide timely and accurate billing reports to TSA/Airport authorities.
• Ensure the accuracy of the monthly parking and shuttle provider invoices, working with the provider to acquire accurate and timely documentation.
• Submit accurate monthly invoice reconciliations for each assigned airport. Identify and explain variances by TSA employee account for:
o Bad debt
o Refunds due
o Payments to be moved
o Credits received
o Credits due
• Reduce bad debt through proactive collection efforts: o Documentation of account status
o Collection of unpaid balances
o Update status of the TSA employee account in the EPAP database o Maintain excellent customer service
• Timely identification and entry of out-of-cycle employee accounts into the EPAP database system to ensure correct collection of payments.
• Contact TSA employees to update expired credit card information.
• Enrollment of participants into the EPAP program, capturing correct airport code and employee personal/financial information.
• Maintain the security and confidentiality of TSA employee records.
• Change the status of TSA employee accounts upon cancellation from the EPAP program, and follow-up by:
o Notify the parking provider of the TSA employee parking status. o Review of TSA employee account to identify balance owed by or refund due to the TSA employee.
o Timely submission of required documentation for the EPAP Program Manager approval of refund.
o Update the Out-of-Cycle Worksheet
o Enter the approved refund information into the EPAP database.
• Provide the EPAP Program Manager with documentation supporting payment and liability adjustments.
• Perform internal payment and liability audits in compliance with standards and deadlines.
• Timely submittal of the required monthly reports to the TSA point of contact, airport parking provider, and the EPAP Program Manager to include: o Preliminary Do-Not-Park List
o Final Do-Not-Park List
o Paid Parkers List
o Final Billing Report
Alex, LLC/Tenica, Inc. Chantilly, VA 05/14 to 10/14 Logistics Specialist – Program Support for US Coast Guard - JPAC
• Manage multiple shipments of various cargo for JPAC mission shipping to Greenland/Iceland
• Prepares procured materials for international shipping.
• Prepare all paperwork for international shipping.
• Procured various products and materials for US Coast Guard JPAC Research and Recovery mission.
• Established and managed various spreadsheets for accountability in Procurement and Shipping.
• Managed Meeting Notes and provides updates to JPAC Mission team CONUS & OCONUS.
• Established and negotiated pricing with multiple retail vendors Dept of State – Transit Security, Springfield, VA 02/13 to 05/14 Transit Security Technician – DS/PSD/CAT
• Inspects and accepts secure cargo containers to be used in the shipment of controlled access area materials to overseas Embassy posts.
• Prepare cargo containers for shipment.
• Provides oversight of cargo loading standard operating procedures to ensure strict compliance with Transit Security policies.
• Transit Security installs physical and technical countermeasures in shipping containers.
• Coordinates container receipt and decertification procedures with Embassy personnel at overseas Embassy posts.
• Conducts cursory inspections of cargo at consolidation receiving points-CRP’s for adherence to established classified security procedures and requirements.
• Investigates and resolves secure shipping anomalies and issues.
• Conducts training for new Special Agents, Regional Security Officers, Security Engineering Officers and Seabees classes who are assigned to overseas posts to ensure they meet Transit Security Systems and procedures.
• Recommends and assists Senior Management in the development and implementation of new Transit Security Systems and procedures.
• Assists Management in the oversight of secure shipment operations during absences or times of increased National Security activities.
• Versed in Federal Security laws and requirements for the intelligence community and Dept of State security regulations, standards, and policies. Application to Transit Security Operations to ensure compliance with applicable requirements.
• Expert knowledge of secure shipping techniques, methods and practices especially as they apply to the shipment of controlled access area materials
• Knowledge of current Transit Security technology, systems, devices and countermeasures including physical and technical measures.
• Expert knowledge of overseas post functions, operation, political and physical environments to provide guidelines to appropriate officials located at overseas Embassy posts on transit security.
• Expert knowledge of the roles, functions, responsibilities and requirements of other foreign affairs agencies and intelligence agencies involved with shipping access-controlled materials cargo.
• Ability to install sophisticated countermeasures equipment.
• Ability to oversee Transit Security operations SOP.
• Expert ability to conduct in depth security analyses, formulate solutions and viable alternatives and implement technical solutions to transit security issues and problems with security.
• An ability to communicate both orally and in writing to prepare reports, provide consultation, assistance and information to conduct training.
Kaseman LLC, Crystal City, VA 11/04 to 10/12
Program Expeditor/ Project Manager
• Manage multiple CAA Construction projects simultaneously
• Responsible for financial reporting of project budget to Vice President and Chief Operations Officer executive
• Manage and organize procurement of classified materials from vendors to project sites o Deployed to Torrance, CA to establish remote office o Maintained all office services by organizing office operations and procedures o Negotiated contracts & Blanket Purchase Orders from vendors o Negotiated Lease agreements with Realty company in Torrance, CA for storage and office space o Procured all materials for Remote office
o Reviewing and approving supply requisitions
o Solicited, interviewed & hired general labor to assist in set up o Assigning and monitoring clerical functions
o Developed organizational procedures and set up systems for office personnel to include filing, billing, accounts payable, payroll and scheduling
o Developed plans to improve employee and client retention rates through active communication and problem-solving efforts
o Managed employee schedules and troubleshoot scheduling conflicts as they arise o Ordered supplies and equipment as needed
o Established team atmosphere through leadership and employee development
• Inspects and accepts secure cargo containers to be used in the shipment of controlled access area materials to overseas posts.
• Prepares cargo containers for classified shipment.
• Conducts cursory inspections at consolidation/receiving points for adherence to established security procedures.
• Investigates and resolves secure shipping anomalies and issues.
• Knowledge identifying problems with shipments.
• Ensure the integrity of materials destined for the Embassies/Consulates Controlled Access Areas (CAA). o This is accomplished by providing a secure, containerized method of shipment that will identify attempts to tamper with the materials while in transit to the receiving posts
• Knowledge and experience adhering to transit security physical and technical countermeasures by identifying devices used to penetrate and access classified information.
• Experience applying Federal statutes and authorities to security related matters.
• Experience in applying current and advanced security concepts to a wide range of technical security issues.
• Recommends and assists senior management in the development and implementation of new transit security systems and procedures.
o Conducted training briefings to Sr. Management to update Transit Security new policies and procedures.
• Experience in applying technical security concepts to security issues
• Versed in processes for Classified Procurement as well as Classified Shipping
• Knowledge and experience developing and conducting training on security related issues to Prime General Contractors.
• Knowledge interpreting and applying laws, regulations, and rules associated with mail and parcel movement / handling.
• Knowledge and experience working with security standards, policies, procedures, and practices.
• Knowledge and experience developing and implementing agency security regulations and guidelines
• Knowledge and experience in material storage and material distribution processes.
• Knowledge and experience in conducting inspections involving special security needs.
• Responsible for all secure shipping logistics from vendor to project site.
• Work with Business Development on expanding existing projects
• Responsible for full Life Cycle recruiting to include Clearance Requirements from an Interim Secret to Top Secret/SCI.
• Sourced qualified candidates through creative recruiting methods including the internet, online job boards, college-board correspondence, career fairs, cold calling and following up on leads from associates within Kaseman, LLC organization.
• Knowledgeable of all staffing positions and associated job information, includes communication with Project Executive to ensure adequate personnel coverage of ongoing projects across three business units to include: Security/Training and Operations, Logistics and Facility Services, Engineering and Professional Services.
• Liaison between assigned Clients and Kaseman, LLC office when Project Executive is out of the office.
• Obtain travel related documentation for KASEMAN personnel traveling to and from any foreign countries, to include but not limited to travel orders, country clearances, letters of authorization (LOA), CAC cards, Tourist Passports, Official Passports, Specified Country Business Visa and SPOT Deployment database.
• Develop with Project Executive and maintain up to date deployment strategy and schedule for KASEMAN personnel deploying to OCONUS sites.
• Receive and submit vetted candidates to Project Executive for review.
• Provide weekly report on scheduled job evaluations and open HR issues and/or risks for each Program, as well as any OCONUS travel.
Corporate Recruiter – responsible for full Life Cycle Recruiting for Corporate and Contract open requisitions
• Contributed to Recruitment Plan Development
• Developed Recruiting plans to address high priority and niche staffing needs
• Strategized with Business Leaders to develop pipelines for future and repeat high volume skill areas
• Executed candidate sourcing strategies for Construction Journeyman as well as Executive Corporate positions
• Evaluated Candidate Skills for Open Requisitions
• Oversaw Selection and Hiring Processes
• Performed intake sessions with Hiring Managers within 24 hours of receipt of open requisitions
• Advised Program Leaders and other Hiring Managers on job profiles and salary grade selections, internal equity, market data analysis and team development
• Coordinated events, social media plans, and advertising campaigns with partners and Program Managers
• Led weekly requisition review meetings to address positions with aged vacancy of 45 days or more
• Participated in corporate initiatives to drive direct labor and decrease indirect costs
• Liaison between staffing partners and hiring managers for corporate positions
• Transitioned incumbent employees with transition teams to ensure seamless transfer for employee and customer
• Coordinated with Facility Security Officer or FSO to verify US Citizenship, and transfer of Clearances etc.
• Assisted employees and candidates with eQuip process and how to complete SF-86 Form
• Completed hiring process with candidate by confirmation of references, background checks, negotiation of employment offers and final closing of agreements
• Coordinated with Human Resources colleagues to transition new employees from candidate to hired status including completion and collection of new hire paperwork and E-verify documents
• Closely partnered with hiring managers and program managers to understand their specific recruitment needs and identified quality talent that met labor category and contract requirements
• Assisted hiring managers to write compliant and interesting job descriptions and assisted them with job classifications for open positions within Corporate Compensation Plan
• Audited job descriptions to ensure responsibilities, qualifications and compensation packages were in alignment with Corporate Compensation Plan and Labor Category Requirements
• Secured relationships with new clients and fostered continued relationships with existing clients
• Sourced new clients through personal referrals, cold calls, networking and internet research
• Negotiated rates, offers and contracts for candidate hire with government contractors
• Collaborated with technical recruiters to fulfill client needs and exceed expectations TRANSPORTATION SECURITY ADMINISTRATION (11/04 to 10/07)
• Process credit card payments
• Provide customer service to all parking program enrollees at JFK and LGA airports
• Manage all aspects of account base
• Accounting responsibilities analyzing invoices
• Invoice Reconciliation
• Interaction w/ TSA employees via telephone
• Researching database
• Handle the collection process
• Follow up to inquiries
ADDITIONAL PROFESSIONAL EXPERIENCE
NATIONAL ASSOC. OF CONVEN. STORES ~ Database Specialist, Alexandria, VA 3/04-11/04 ACCENTURE HR SERVICES ~ Benefits Case Worker, Reston, VA 5/03-3/04 CLARITAS, INC. ~ Mailroom Manager, Arlington, VA 8/95-11/02 COMPUTER SKILLS
FedEx Powership 2 & 3, Apple Macintosh, various Xerox & Kodak copiers, Microsoft Office Suite (particularly Word
& Excel), Lotus Notes, Microsoft Outlook, Microsoft MapPoint, Paint Shop Pro, FullShot 6.0, Lotus SameTime, NetMeeting, WebEx, Siebel System 8.0, Consolidated Personnel Management Information System/CPMIS, Consolidated Uniform Payroll System/CUPS Report, Avectra Database, TALEO, ProjNet, iCIMS, Security Training Certified, Microsoft Project, CLAN Network, IDEAL Point of Sale MILITARY EXPERIENCE
Served in the United States Navy – SH3 12/84-5/88
Ship’s Serviceman
• Responsible for the several service functions on the USS Saipan, i.e., Cash Collections, Barber Shop Management, Supply Management, Service Laundry, Ship Store and Geedunk.
• Trained/Training in the following areas, i.e., Warehousing & Distribution, Inventory Management, Receiving, Shipping, Property Disposal and Recovery
• Responsible for managing and operating all shipboard retail and service activities; including ships store, vending machines, video games, barber shops, coffee kiosks, laundry and tailor shops
• Responsiblities/Duties not limited to the following: o Store Manager
o Purchase Agent
o Cash Collections
• Responsible for Inventory Management- making sure there are enough supplies on the ship for a variety of environments including but not limited to offices, ship stores, barber shops and laundry plants
• Managed and maintained inventory and procurement databases
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