Front Desk Medical Records

Jennise Polanco

Objective

Dedicated Medical Front Desk Receptionist with experience in electronic medical records EMR systems, patient scheduling, insurance verification, and front desk operations. Skilled in providing excellent patient service, handling administrative tasks, and ensuring a smooth office workflow. Proven ability to maintain compliance with HIPAA regulations while fostering a welcoming environment for patients.

Professional Skills

Fluent in English and Spanish

Electronic Medical Records (EMR) Management

Patient Scheduling & Appointment Coordination

Insurance Verification & Co-Pay Collection

Medical Office Administration

HIPAA Compliance & Confidentiality

Customer Service & Patient Relations

Multi-Line Phone System Management

Medical Billing & Data Entry

Front Desk Operations & Office Coordination

Work Experience

Clarin Eye Care Center – Miami, FL

2023 – 2025

Front Desk Receptionist

Managed both digital and physical filing systems for patient records, correspondence, and other documentation.

Resolved patient inquiries and complaints efficiently, ensuring high-quality service and adherence to office protocols.

Assisted patients with medication guidance, eyeglass and contact lens selection, and frame/lens consultations.

Processed insurance verifications, collected co-pays, and maintained accurate financial records.

Uploaded medical documents and test results into EMR systems to ensure updated patient records.

Conducted patient intake interviews, gathering medical history and insurance details. Allied Universal Security Services/FPL – Homestead, FL 2020 – 2023

Administrative Coordinator

Maintained strict HIPAA compliance when handling confidential patient information.

Conducted background screenings and ensured compliance with facility access protocols.

Documented and maintained detailed reports on procedural compliance, safety protocols, and operational activities.

Operated and maintained documentation of security systems, medical records, and test results.

Assisted in the validation of laboratory tests, ensuring accuracy and adherence to established protocols. Acuity International/Caliburn/CHSI – Homestead, FL 2019 – 2022

Front Office Supervisor

Oversaw front desk and administrative operations, ensuring seamless workflow and patient satisfaction.

Worked closely with managers, trained and supported new staff in scheduling, database entry, and office procedures.

Led and supported junior staff, ensuring efficient workflow and task completion during peak periods.

Maintain and update organizational documentation, employee handbooks, charts, and performance evaluation forms.

Coordinated and managed office tasks, ensuring operational efficiency and alignment with organizational goals.

Delegated tasks to team members, prioritizing workload to meet deadlines and goals.

Prepared periodic reports summarizing organizational activities, ensuring alignment with goals and objectives. Teacher

International Bilingual Preschool – Miami, FL

2017 – 2019

Delivered engaging lessons in math, science, language arts, social studies, and history to preschool students.

Created and implemented lesson plans, adapting content to accommodate different learning styles and levels.

Held parent-teacher conferences, discussing academic progress, addressing concerns, and setting learning goals.

Prepared and graded tests, tracking student performance and adjusting instructional methods as needed.

Monitored student progress, documenting achievements and providing feedback to improve comprehension and engagement.

Baptist Hospital – Miami, FL

2015 – 2017

Front Desk Receptionist

Managed patient check-ins and scheduling, ensuring a seamless experience for patients and staff.

Utilized EMR systems to update patient information, input medical history, and retrieve records.

Assisted with insurance verification and billing while maintaining HIPAA compliance.

Provided exceptional customer service, addressing patient concerns and coordinating with medical personnel. Affiliated Healthcare Centers – Miami, FL

2012 – 2015

Front Desk Receptionist

Handled high-volume patient scheduling and front desk operations, ensuring efficiency and professionalism.

Entered and maintained electronic medical records (EMR), ensuring accuracy and compliance.

Verified insurance coverage and processed patient payments.

Assisted in medical documentation management, uploading patient records and supporting clinical staff.

Education

Florida International University – Miami, FL

Bachelor’s in Psychology

2025

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